“We soon learned that in the food business, the key to international growth is to think locally. Consumers across Belgium, France, Germany, Sweden and Finland enjoy our soup and sauce ranges because we differentiate our products according to local tastes. We’ve learned that, for instance, a soup that Belgian people …
“At the same time, we wanted to improve the customer experience. Our citizens expected faster service and more flexible service hours. They didn’t want to be put in queues.”
“We can now analyze a huge amount of data in an instant, without having to go through a tedious data-conversion process. Our new way of working is definitely taking the frustration out of analyzing our data.”
"Our KPIs for the digital channel show us that customers are finding it easier than ever to find and purchase the products they need."
"We can now see what is really happening on every page of our website, giving us near-real-time insight into what really matters—the customer experience."
"This is a great example of how information management and technology can actually drive important medical research."
“Using IBM Watson Campaign Automation’s Landing Pages, I get the flexibility I need to create customized messages promptly and with zero IT involvement. And best of all, we’re seeing click-through rates that are three times higher than average.”
“Each Landing Page mimics the look and feel of the Unum Web site while still being personalized with company-specific information and the company logo,”
"IBM is helping us to completely transform the customer journey, provide a better shopping experience and win greater market share."
"The initial metrics we’re getting from the IBM tool show that our classes reduce the number of falls by seniors by a dramatic 72 percent."
“By continuing our close partnership with Armec Group, we plan to dig deeper into our data to find new ways to improve care outcomes for our clients.”
“IBM Marketing Cloud was chosen to help with Nutricia because of its ability to integrate with a variety of third party content management systems, CRMs and relational databases while maintaining a robust one-to-one triggered marketing program.”
"IBM Sterling Order Management is enabling us to understand our customers much better."
"With better insight into our customers, we can deliver a best-in-class luxury retail experience that exceeds expectations every time."
"We are shaping seamless shopping experiences that make it easier than ever for customers to find and buy fashion that fits them."
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