“We have a decently-sized call center, but I can’t have one agent meeting the needs of each of the three different business units. That creates significant complexities in staffing up our call centers.”
"IBM Analytics has given us visibility into the activity throughout our business so that we are in a position to make key decisions, both at the management level and day-to-day."
"Our AI automation platform provides employees with personalized AI skills, helps employees perform daily tasks, frees them from repetitive daily tasks and unleashes their creativity and imagination."
“We use watsonx.ai to access selected open-source large language models like Llama 2 to enhance and contextualize information from our databases and present it to the end customer through the watsonx Assistant chatbot in an accurate and conversational manner. In our case watsonx.ai generates its answers to users’ questions through …
“Companies choose us because we can offer a more personalized service than the big vendors. Our main goal is to provide our clients with more time. By taking management of business-critical systems off their hands, we give them the freedom to concentrate on serving their customers and seizing new opportunities.”
“Software is becoming more complex and resource-intensive. Our clients depend on us for 24/7 availability and short response times. We decided it was time to refresh our storage platform to ensure that we could continue to meet their expectations. With growing pressure on our profit margins, it was essential that …
“We compared storage systems from multiple vendors before identifying IBM FlashSystem as the best option for us. Performance was our priority, which made FlashSystem the clear winner. The 2:1 compression guarantee with no performance impact was another major plus. We’ve used IBM Storage in the past, so we know how …
"We noticed a big bump in performance as soon as ADDvision moved our environment to IBM FlashSystem. The shorter response times helped us cope with the sudden switch to remote working when the COVID-19 pandemic hit."
"We’ve streamlined so much of the process."
“As a mobile business advisor, we like to offer customers more than just the device. Our Mobile Device Management service gives us an additional offering we can market. And it helps us to meet our customers’ requests for added security, visibility and control over their devices."
“Owners can establish rules that prevent individuals from exceeding their limits, and the solution helps prevent unexpected bills for data overages at the end of the month.”
“But our experience is showing that the majority of these customers later upgrade their hardware and airtime with ADSI, generating even more revenue.”
“We take ideas that come out of the universities, where they’ve been developed to a prototype level. Then, with our partner companies, we conduct research projects to transition those technologies into production environments.”
“It can take weeks of fine-tuning a solution to the particular features of a fault. But what about new components or types of fault? These solutions do not generalize well.”
“We started to look at using IBM Maximo Visual Inspection software for its classification as well as detection capabilities, and we found we had a tremendous amount of success quite straight off the bat."
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