"Advanced events analytics has allowed Claranet to reduce the number of trouble tickets and focus more time and resources on what truly matters to their customers. We've reduced re-occurring events that previously may have delayed us from being able to address our customers' more important business critical issues."
"To compete effectively against other wholesalers, we need to offer the best customer service – and that’s exactly what WebSphere Commerce enables us to do."
"QRadar offered a great value proposition in comparison to the feature set it provided."
“We can easily track and monitor that activity through the analytics dashboards—which is also very helpful for the B2B platform.”
“By utilizing the latest tools and world-leading expertise from IBM, we are able to innovate to ensure enduring relevance. There is a fantastic synergy between IBM and Wimbledon as organizations with a rich history that are constantly changing to ensure they are fit for the future.”
“How do we bring the next level of data to the fan? How do we get Wimbledon front and center and use machine learning processes to bring things to the fore that people might not see instantly? That’s exactly the sort of innovation that excites us.”
“It’s really important that we equip our adjusters with all the information they need to make decisions on the spot, so that they don’t have to return to the office and do further research before getting back to the customer."
“Apple is best in class for mobile hardware usability and design; IBM is expert in app design, development, integration and managed support; and Amica brings world-class customer service from an insurance perspective.”
"Our goal is to fully automate the entire work order process through machine learning, so that the system decides what needs to be done, at what time and by whom."
"By investing in infrastructure and innovation, stakeholders in the plastics value chain can act as a catalyst to local efforts all around the world. By helping them close the data gap, PRISM brings this vision one step closer."
“By applying design thinking, agile development and DevOps tools and techniques, the entire work was executed leveraging the new ways of working.”
“Failure to systematically take those differences into account undermines data credibility.”
"IBM Cloud with Humix allowed Allianz to avoid any security or regulatory issues by keeping customer data on premises, which was key for the company."
"We love how easy it is to deploy and maintain the agent. There’s no operational overhead."
"IBM was pivotal in helping us work in a different way. I think we even surprised ourselves on how fast we could put the app into customers' hands."
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