"Enhancing agent-based customer relationships by integrating multichannel digital interaction was a cultural shift and technological challenge for UnipolSai. Before, we supported one type of user, the agent, and now we've added our clients, the marketing staff and contact center employees."
"We looked for an organization that not only had the skill set but also had systems and industry knowledge. We chose IBM because they provided the full solution."
“Our colleagues at the EMBL-EBI had already used IBM Aspera widely, and we wanted to discover if we could extend the benefits that the EMBL-EBI had seen into our work on the EGA,”
"The cloud environment should be accessible to every authorized person, at any time and from any place, no matter whether it is on premises for regulatory compliance or hosted in a public cloud by IBM, Azure, Google or AWS."
“Adopting digital technology was an important strategic priority at ACCES before the pandemic, and now it’s even more important and urgent."
“We wanted to, again, continue to leverage technology to streamline our processes and ensure we could respond to everyone who sought our services."
“If users want to learn more about a particular program, and they go down that branch, they may be asked relevant questions about their language skills, experience level and so on."
“IBM Cloud bare metal servers enable us to quickly spin up new environments with the RAM and CPU resources we need to meet those requirements.”
“Active’s expertise, which includes corporate trading and consultative work as well as financial business solutions, is all about helping companies create value and achieve more for their stakeholders. Our core trading model is asset-enabled media. Put another way, clients exchange their underperforming or undervalued assets for Active trade credits, which …
“Every stage of the media lifecycle is complex and decision-making requires a lot of expertise. At the same time, much of the work is very time-consuming and laborious—especially the process of efficiently allocating ads to slots. That’s a bad combination from a scalability perspective. You can end up with your …
“From the perspective of our client services, we wanted to cut latency, minimize delays in pricing, and improve our execution speed. We had a great service already, but we wanted to further improve client satisfaction.”
“When developing virtual assistants for our customers, our goal is to ensure each assistant sounds very natural and brings the customer and its end-users an amazing experience."
“We use watsonx.ai to access selected open-source large language models like Llama 2 to enhance and contextualize information from our databases and present it to the end customer through the watsonx Assistant chatbot in an accurate and conversational manner. In our case watsonx.ai generates its answers to users’ questions through …
“Companies choose us because we can offer a more personalized service than the big vendors. Our main goal is to provide our clients with more time. By taking management of business-critical systems off their hands, we give them the freedom to concentrate on serving their customers and seizing new opportunities.”
“Software is becoming more complex and resource-intensive. Our clients depend on us for 24/7 availability and short response times. We decided it was time to refresh our storage platform to ensure that we could continue to meet their expectations. With growing pressure on our profit margins, it was essential that …
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