244 Hyland Software Testimonials

“I think there’s been a tendency to view off-the-shelf EPR software products as complete digital health record solutions. We know they’re not. An EPR product is a large and central part of it, but a complete digital health record also requires the integration of clinical documentation, digital diagnostics, medical images and more.”

"It comes down to a customer service issue. We conduct our business through independent agents, and if our service doesn’t meet or exceed our competitors, we run the risk of being selected against."

“We now have the capability to build solutions that address specific business challenges utilizing the tools within OnBase, reducing the need to purchase other software solutions.”

“Deploying FileNet to new departments usually took 2-3 months and required a service integrator. With OnBase, we do it ourselves in a fraction of the time and cost. Really, the two ECM systems are not comparable in any way."

“By going with OnBase instead of upgrading to FileNet P8 we instantly saved $400,000...and we evolve the system ourselves at a much lower cost. For instance, developing our current workflow in P8 would have cost $200,000 more."

“With OnBase, employees have the ability to access the same claim while on the phone together, so they can quickly talk through details. Before, they only had pieces of information; now, they have the entire picture.”

"The other vendors said we’d have to change our process to fit their software. OnBase was the only software that could fit to our processes and wouldn’t change how we already worked."

"Our ECM in the cloud solution improved our business by automating processes, reducing handoffs, increasing compliance and audit controls and reducing non-value added tasks. All for a low administration cost and without the help of our IT department."

“With WorkView, you can build workable solutions with almost no code at all. It’s enabled us like a force multiplier. We can accomplish so much with a small team."

"The solution’s approach was innovative. A completely different way of looking at the problem. While many businesses use OnBase to track documents and document types, most banks are searching for a way to track loans.”

“You’re not left alone and floating aimlessly in this big sea of information. You don’t have to be this technical person, and the end users don’t have to be technical people, either. It’s super user friendly.”

“With the ability to easily create workflows and get help complying with regulations, our return on investment is immeasurable.”

“Whenever we face process issues, people always say, ‘Let’s create a workflow.’ There’s even a workflow for employees to suggest new workflows."

“Switching to a state and community charter is a far simpler way for us to operate."

“Process override by customer service team leaders is no longer possible. OnBase only allows certain steps for a certain risk classification, so any errors are minimized from the outset.”