244 Hyland Software Testimonials

The brain is in Brainware because everything you need to know about a particular process is integrated with the system.

"It comes down to a customer service issue. We conduct our business through independent agents, and if our service doesn’t meet or exceed our competitors, we run the risk of being selected against."

"This is the biggest thing, There’s always room for improvement. Every quarter, it’s light years of things that we’ve uncovered as we’ve streamlined the process.”

"Thanks to the efficiencies created with OnBase, we have absorbed tremendous growth. In our claims department we have less people today than six years ago with four times the business."

"We saved around $3 million in paper costs alone since deploying OnBase—about $500,000 a year."

"OnBase lets HR free up 80 hours per month to do something other than filing, so our employees can get more work done in less time. We save half a day with a click of a button."

"Getting a requisition approved used to take three weeks, sometimes longer. Now, we complete most requests in only three days. Most importantly, MetroHealth is sure everyone followed the right procedures and can prove it with audit trails."

"We had beautiful electronic data, but we printed it all out. With OnBase integrated with Allscripts, Liverpool now has a more complete EPR."

"We created efficiencies, increased accuracy and lowered costs through structured processing. This allows us to continue to move quickly to provide great service to our members."

"Using the Fraud Case Management solution, we now have analytics as well as the ability for multiple fraud analysts to work cases at the same time."

"Before OnBase, hours a week were wasted running to the vault for paper files. Now we save on paper costs, and our employees can do other tasks that generate more revenue for the bank."

"I had previous experience with it, and I knew its flexibility would allow the software to be built out to fit Civista’s needs."

"We’re in a relationship business. The bigger and more far-reaching the organization becomes, the more challenging it is to maintain the feel of a community bank that can give answers to customers quickly. Our employees flag this again and again as a benefit that OnBase provides, one that has changed their lives."

"Before Hyland, our billing process was manual and complicated. Our workflows are now simpler and more accurate. They’re less error-prone, too."

"I have 100% more confidence in the security of [HR] information."