72 Hotjar Testimonials

"Seriously loving your product. Big thank you to you and your team."

"We needed to know what was happening beyond Google Analytics and events in Google. We needed to understand our customers’ experience, their journey—which sections of a page they find useful, which buttons they click, and where their mouse moves. That’s why we started using Hotjar."

"We like to make people happy at reed.co.uk and Hotjar shows us how well we're doing."

"I am ADDICTED to your tool, FYI. We installed it on inbound.org and it's been amazing for me to get insights already."

"You get all the tools you need packaged into one service for a really great price."

"Hotjar is simply delightful! Having so many research tools in one bundle makes life so much easier for me."

"We tried other expensive tools such as Tealeaf, but Hotjar is the best! For just $89 you get the same UX tools you would otherwise need thousands for!"

"Hotjar is like SurveyMonkey, Crazy Egg and a bunch of other amazing tools at the fraction of a price."

"My concern was around user privacy, what is/isn’t revealed, and how that kind of data is stored. I was happy to see that Hotjar had options for suppressing things like credit card numbers, so I reassured the client that in addition to suppressing keystroke data with a single click, we could apply this same treatment to specific elements of their webpage as needed."

"The changes made from the Hotjar feedback poll gave us enough confidence to begin designing the new page template, which we then A/B tested to get to the final version."

"Very often, Hotjar shows us things that the numbers themselves [from Google Analytics] can’t tell us. For example, if we watch a Session Recording and see that people are stuck somewhere and they’re hovering their mouse, we know something could be wrong and we can take a closer look."

"Hotjar really empowers you to be able to see exactly what your users are doing, how they’re feeling and ultimately their reactions to the changes you make. Without Hotjar we would still be making decisions based on gut instinct instead of qualitative user feedback."

"A lot of tools try to sell you on the low price, but they ‘forget’ to tell that implementing can cost more, in time and money, than most people think. Hotjar was easy to implement, and it offered tremendous value for a great price."

"We use Hotjar all over the company—in Marketing to test and validate our website, in UX on all of our web-based applications and sites, in Technical Support within our knowledge base, and in User Assistance to gather info on the effectiveness of our help content. If it had been difficult to use or complicated to integrate, we would have canceled after a few months."

"When we receive a support ticket, we use Hotjar recordings to find that user's session with their consent. We then watch it, log the bug, and attach the recording to the ticket. This saves hours of work since we don’t have to recreate the problem itself."