171 Higher Logic Testimonials

“We’ve observed impressive member engagement results in a short period, with a consistently high volume of new discussions being posted in the community each month, and each discussion receiving numerous replies. And our weekly email digest open rates are notably above benchmarks – averaging around 57%!”

“Your members are getting together online. It’s up to you whether they want to do it with you, or without you. Wouldn’t you prefer they gather with you, in your space? I think every industry needs to think strategically about what they’re doing digitally, and if you weren’t already using an online community, you really have to build one now. Online communities have never been more important.”

"It should not even be a second thought to find information — a crank shaft engineer has a question and immediately knows to reach out on Member Connection to solve his or her problem."

“Right from the very beginning, we had around the clock support from Higher Logic Vanilla. What usually takes organizations about 5 months to get up and running was completed in just one week.”

“I have infinitely better support now than I ever had. I have better support and I’m paying 90% less. That’s a win."

“We wanted to find a community provider that would enable us to centralize our customer base and offer them independence with our product. Vanilla over delivered.”

“Running committees through the community gives us a centralized hub for communication and discussion outside of our day-to-day emails. It helps us save staff time and be more responsive to members! Back when you just sent everything by email, that was a lot to manage and dig through. And if someone on the committee asked a question over the weekend or they were looking for the document, they would have to write to the staff liaison, who wasn’t on duty, and wait to hear back. With the online community, wherever they are, whatever’s going on in the world, they can access this web-based group and resources.”

“When we analyze community data and review what members are searching for, it can provide valuable insights for our staff to determine how best to support our members. This could involve organizing meetings or learning events tailored to their needs. Our goal is to regularly leverage this data to better understand our members’ requirements and enhance their overall experience, either by offering data-driven insights or creating much needed latest content. Our broader focus is on improving the member experience and Collaborate plays a key role in achieving that goal.”

“From our initial engagement at the RFP stage to our “go live” day, Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers."

“You’ve probably heard before that ‘Build it and they will come’ is not a community and member engagement strategy. You need the right staff, volunteers, and community tools to continuously engage members. Higher Logic makes it easier – for example, their automation rules are absolutely stellar, both the ones that come out-of-the-box and the ones you can set up on your own.”

“Once Higher Logic’s Design Services team created optimized layouts for us, we could create new pages within that, making it easy to scale up and grow from there. We don’t have to keep going back to them over and over or take on additional cost when we want to create new pages. Higher Logic has given us the tools to use those designed elements across all 300 communities with standard, brand compliance.”

“We came up with a phrase for our strategic plan, which was, ‘Our members are our North Star.’ And Higher Logic Thrive is all about putting the member first. It’s member-experienced focused. We knew what our members wanted and how we could accomplish our goals, and Higher Logic Thrive is a great tool to do that.”

“Thanks to Higher Logic’s security groups, we’re able to display content for some users and hide it for others. For example, corporate members might see the newsletter as a component, while super users might see ‘post to a community’ or their favorite communities displayed at the very top. So the community experience is more relevant for them that way.”

“Higher Logic Thrive Community is very flexible. You can update it based on feedback on the fly. So we really want to make it an evolving experience and continually update and improve the community so that our members keep coming back.”

“Higher Logic Thrive has really added to the value of community for us. The dynamic, interactive home feed has changed how user-friendly the site is, how people navigate it, and how they find content. Having all the content from groups they follow in one feed has definitely increased usage and conversations.”