174 Higher Logic Testimonials

"The best thing about attending the HUG Super Forum is the excellent educational opportunities. Two days didn't drag on endlessly, like other conferences I've attended. Very well done."

“The customer service from anyone I dealt with at Higher Logic was beyond impressive. The support, training and resources were amazing. I felt totally supported.”

“One of my goals is to expand our audience and bring more traffic to our website, and the community is a really critical tool in helping us do that, in a way that no amount of marketing can do.”

”We definitely see a surge, like a 75% jump in traffic when we do a release. Everyone knows it’s the place to get the info. We have a lot of regular visitors too, but we also have these jumps when we have these new releases.”

"We’re delighted by the results that we are seeing right now. We set out to help leaders in the tech industry get answers amidst the global pandemic, but with Higher Logic Vanilla’s help, it’s become a safe place to navigate all sorts of critical business challenges."

“Right from the very beginning, we had around the clock support from Higher Logic Vanilla. What usually takes organizations about 5 months to get up and running was completed in just one week.”

“I have infinitely better support now than I ever had. I have better support and I’m paying 90% less. That’s a win."

“We wanted to find a community provider that would enable us to centralize our customer base and offer them independence with our product. Vanilla over delivered.”

“Running committees through the community gives us a centralized hub for communication and discussion outside of our day-to-day emails. It helps us save staff time and be more responsive to members! Back when you just sent everything by email, that was a lot to manage and dig through. And if someone on the committee asked a question over the weekend or they were looking for the document, they would have to write to the staff liaison, who wasn’t on duty, and wait to hear back. With the online community, wherever they are, whatever’s going on in the world, they can access this web-based group and resources.”

“When we analyze community data and review what members are searching for, it can provide valuable insights for our staff to determine how best to support our members. This could involve organizing meetings or learning events tailored to their needs. Our goal is to regularly leverage this data to better understand our members’ requirements and enhance their overall experience, either by offering data-driven insights or creating much needed latest content. Our broader focus is on improving the member experience and Collaborate plays a key role in achieving that goal.”

“From our initial engagement at the RFP stage to our “go live” day, Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers."

“You’ve probably heard before that ‘Build it and they will come’ is not a community and member engagement strategy. You need the right staff, volunteers, and community tools to continuously engage members. Higher Logic makes it easier – for example, their automation rules are absolutely stellar, both the ones that come out-of-the-box and the ones you can set up on your own.”

“Once Higher Logic’s Design Services team created optimized layouts for us, we could create new pages within that, making it easy to scale up and grow from there. We don’t have to keep going back to them over and over or take on additional cost when we want to create new pages. Higher Logic has given us the tools to use those designed elements across all 300 communities with standard, brand compliance.”

“We came up with a phrase for our strategic plan, which was, ‘Our members are our North Star.’ And Higher Logic Thrive is all about putting the member first. It’s member-experienced focused. We knew what our members wanted and how we could accomplish our goals, and Higher Logic Thrive is a great tool to do that.”

“Thanks to Higher Logic’s security groups, we’re able to display content for some users and hide it for others. For example, corporate members might see the newsletter as a component, while super users might see ‘post to a community’ or their favorite communities displayed at the very top. So the community experience is more relevant for them that way.”