“Overall, our use of Higher Logic’s Communications platform has made a major impact on both ends of our membership – minimizing losses and maximizing recruitment – delivering a level of growth we haven’t seen in several years, increasing our influence as an organization, and allowing us to deliver better results …

“There aren’t many things specifically tailored for associations but Higher Logic Thrive is really a full-service association tool. We used to have separate tools for email, our AMS, our community, our events and more. Getting to where it’s a one-stop-shop – like Higher Logic Thrive offers – and working within …

"I get a real buzz in the morning when I see new names appear on the GMA Member Community Digest. More and more members have confidence to raise their issues and questions on the system, which is great. For an association like ours with people all over the country, I …

“I have infinitely better support now than I ever had. I have better support and I’m paying 90% less. That’s a win."

“We wanted to find a community provider that would enable us to centralize our customer base and offer them independence with our product. Vanilla over delivered.”

“Running committees through the community gives us a centralized hub for communication and discussion outside of our day-to-day emails. It helps us save staff time and be more responsive to members! Back when you just sent everything by email, that was a lot to manage and dig through. And if …

“When we analyze community data and review what members are searching for, it can provide valuable insights for our staff to determine how best to support our members. This could involve organizing meetings or learning events tailored to their needs. Our goal is to regularly leverage this data to better …

“From our initial engagement at the RFP stage to our “go live” day, Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers."

“You’ve probably heard before that ‘Build it and they will come’ is not a community and member engagement strategy. You need the right staff, volunteers, and community tools to continuously engage members. Higher Logic makes it easier – for example, their automation rules are absolutely stellar, both the ones that …

“Once Higher Logic’s Design Services team created optimized layouts for us, we could create new pages within that, making it easy to scale up and grow from there. We don’t have to keep going back to them over and over or take on additional cost when we want to create …

“We came up with a phrase for our strategic plan, which was, ‘Our members are our North Star.’ And Higher Logic Thrive is all about putting the member first. It’s member-experienced focused. We knew what our members wanted and how we could accomplish our goals, and Higher Logic Thrive is …

“Thanks to Higher Logic’s security groups, we’re able to display content for some users and hide it for others. For example, corporate members might see the newsletter as a component, while super users might see ‘post to a community’ or their favorite communities displayed at the very top. So the …

“Higher Logic Thrive Community is very flexible. You can update it based on feedback on the fly. So we really want to make it an evolving experience and continually update and improve the community so that our members keep coming back.”

“Higher Logic Thrive has really added to the value of community for us. The dynamic, interactive home feed has changed how user-friendly the site is, how people navigate it, and how they find content. Having all the content from groups they follow in one feed has definitely increased usage and …

“One feature that definitely makes our lives a lot easier is that users can flag content and it will disappear into our review queue. As a small team, this helps us keep the community a safe place. And the whole moderation process is really user-friendly.”