"We recently launched a Higher Logic social network for one of our clients, and before we even launched the site to members, we had secured new advertising revenue that exceeded the cost and implementation of the new site. So from day one, this was a self-funding initiative that has become …

“When we analyze community data and review what members are searching for, it can provide valuable insights for our staff to determine how best to support our members. This could involve organizing meetings or learning events tailored to their needs. Our goal is to regularly leverage this data to better …

“Thanks to Higher Logic’s security groups, we’re able to display content for some users and hide it for others. For example, corporate members might see the newsletter as a component, while super users might see ‘post to a community’ or their favorite communities displayed at the very top. So the …

"We’re delighted by the results that we are seeing right now. We set out to help leaders in the tech industry get answers amidst the global pandemic, but with Higher Logic Vanilla’s help, it’s become a safe place to navigate all sorts of critical business challenges."

“Right from the very beginning, we had around the clock support from Higher Logic Vanilla. What usually takes organizations about 5 months to get up and running was completed in just one week.”

“I have infinitely better support now than I ever had. I have better support and I’m paying 90% less. That’s a win."

“We wanted to find a community provider that would enable us to centralize our customer base and offer them independence with our product. Vanilla over delivered.”

“Running committees through the community gives us a centralized hub for communication and discussion outside of our day-to-day emails. It helps us save staff time and be more responsive to members! Back when you just sent everything by email, that was a lot to manage and dig through. And if …

“From our initial engagement at the RFP stage to our “go live” day, Vanilla provided fantastic service and support. The platform offers great value with the features that we needed to deliver a modern community experience to Smartsheet customers."

“You’ve probably heard before that ‘Build it and they will come’ is not a community and member engagement strategy. You need the right staff, volunteers, and community tools to continuously engage members. Higher Logic makes it easier – for example, their automation rules are absolutely stellar, both the ones that …

“Once Higher Logic’s Design Services team created optimized layouts for us, we could create new pages within that, making it easy to scale up and grow from there. We don’t have to keep going back to them over and over or take on additional cost when we want to create …

“We came up with a phrase for our strategic plan, which was, ‘Our members are our North Star.’ And Higher Logic Thrive is all about putting the member first. It’s member-experienced focused. We knew what our members wanted and how we could accomplish our goals, and Higher Logic Thrive is …

“Higher Logic Thrive Community is very flexible. You can update it based on feedback on the fly. So we really want to make it an evolving experience and continually update and improve the community so that our members keep coming back.”

“Higher Logic Thrive has really added to the value of community for us. The dynamic, interactive home feed has changed how user-friendly the site is, how people navigate it, and how they find content. Having all the content from groups they follow in one feed has definitely increased usage and …

“One feature that definitely makes our lives a lot easier is that users can flag content and it will disappear into our review queue. As a small team, this helps us keep the community a safe place. And the whole moderation process is really user-friendly.”