171 Higher Logic Testimonials

"We’re delighted by the results that we are seeing right now. We set out to help leaders in the tech industry get answers amidst the global pandemic, but with Higher Logic Vanilla’s help, it’s become a safe place to navigate all sorts of critical business challenges."

“I like that it's a one-stop site for all of the information about what's going on around the company. Sometimes it's hard sifting through e-mails to find events or info, so having it archived in a convenient location is great."

“The implementation process and the support from Higher Logic Thrive Services is fantastic. The staff at Higher Logic are so knowledgeable and nothing is a problem. We love working with the team and honestly would not have had the success we have had without them.”

“We could have had a smoother migration because getting the data and information from [our previous vendor] was difficult—they didn’t make it easy for us to leave, but once we got the data to Higher Logic Vanilla, it was very straightforward.”

“The truly amazing thing is that our results were achieved with a team of only 2 admins and a handful of moderators, none of whom had previous experience in community management.”

“As a company, we are a team, not a single person – so we should act as one. Many of our users are coming from a similar place. If your customers have team members who are part of IT, or legal, or marketing, having your own IT, legal, and marketing team members engaged with the community better positions you to further specific conversations relevant to those different groups of people.”

"We had all of these platforms with so much content, but each of them served a specific purpose, for a specific department, resulting in not just poor navigation, but sporadic customer communication as well—and of course, that leads to a poor customer experience."

“On average, the number of posts have increased by about 145% since we moved to Higher Logic Vanilla. It’s absolutely fantastic!”

“I used to have 40-50 support tickets sitting in my inbox per day, but now it’s only about 3-4. Higher Logic Vanilla has proven to be a worthwhile investment, resulting in massive time savings.”

“We really wanted a solution that was a community platform at the core – not just a module of a larger CRM system or something to that effect, we needed a purpose built community platform."

“The ROI for community went from 100% to 500%. I’m experiencing data that’s almost too good to be true!"

“We wanted a scalable solution – when Covid hit we needed a flexible product. We needed a partner that was up-to-date and willing to join us on our adventure. We wanted to work with an up-to-date, good looking, and modern solution, something that could change as rapidly as we were.”