“Before we used marketing automation, I was worried we were inundating members with email communications and the important ones were passing them by. Now, we can send the right message to the right person at the right time.”

“Basecamp is a good place to tie all of the Ascend Learning brands together. It’s easy to forget we work for a large international company sometimes."

“We want our customers to get as much value as possible out of the community. We're working to be a leader in an extremely competitive security software market, and a strong community is one important puzzle piece in gaining that competitive edge.”

“One of the things I appreciate most about the leadership at Maddie’s Fund is we’re not afraid to pivot if something isn’t working or adequately helping us fulfill our mission. When the time came to weigh our options, we went with a platform that fit all our organization’s needs – …

“We’ve observed impressive member engagement results in a short period, with a consistently high volume of new discussions being posted in the community each month, and each discussion receiving numerous replies. And our weekly email digest open rates are notably above benchmarks – averaging around 57%!”

“Higher Logic Thrive Community has an engaging home page format that really invites our members to stay longer in the community and to interact more with their peers.”

“We could have had a smoother migration because getting the data and information from [our previous vendor] was difficult—they didn’t make it easy for us to leave, but once we got the data to Higher Logic Vanilla, it was very straightforward.”

“The truly amazing thing is that our results were achieved with a team of only 2 admins and a handful of moderators, none of whom had previous experience in community management.”

“As a company, we are a team, not a single person – so we should act as one. Many of our users are coming from a similar place. If your customers have team members who are part of IT, or legal, or marketing, having your own IT, legal, and marketing …

"We had all of these platforms with so much content, but each of them served a specific purpose, for a specific department, resulting in not just poor navigation, but sporadic customer communication as well—and of course, that leads to a poor customer experience."

“On average, the number of posts have increased by about 145% since we moved to Higher Logic Vanilla. It’s absolutely fantastic!”

“I used to have 40-50 support tickets sitting in my inbox per day, but now it’s only about 3-4. Higher Logic Vanilla has proven to be a worthwhile investment, resulting in massive time savings.”

“We really wanted a solution that was a community platform at the core – not just a module of a larger CRM system or something to that effect, we needed a purpose built community platform."

“The ROI for community went from 100% to 500%. I’m experiencing data that’s almost too good to be true!"

“We wanted a scalable solution – when Covid hit we needed a flexible product. We needed a partner that was up-to-date and willing to join us on our adventure. We wanted to work with an up-to-date, good looking, and modern solution, something that could change as rapidly as we were.”