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Helpshift

Read 28 Helpshift reviews and testimonials from customers, explore 45 case studies and customer success stories, and watch 2 customer videos to see why companies chose Helpshift as their Customer Support Software

Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface.

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  • 28 Testimonials View
  • 45 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 3918 reference ratings
4.7/5.0 (3918)

28Testimonials

  • "Our data showed that customers with shorter response times were much happier. Web Chat has been a game-changer for Chatbooks. Now, agents can immediately help customers through our step-by-step ordering …

    Angel Brockbank Director of Support

  • “Our customer experience vision is to invite users to be loyalists, improve engagement even more, and create a community of evangelists. That’s where Helpshift comes in.”

    Chiaki Osaka Customer Experience Manager

  • "By using in-app support, we're bringing powerful tools for self-help as well as contacting a team member directly to where they're using Shyp most: inside the Shyp app."

    Jack Murrin Shyp
27 more testimonials currently locked

45 Case Studies

  • How A Tinyco Agent Resolves Thousands of Customers Issues Daily

    Matt Director of Community

  • Why In - App Feedback Helps Developers Measure UX

    Thomas Watson Co-Founder

  • How Mercari Cut Their Time to First Response by 163 Hours

    Chiaki Osaka Customer Experience Manager
44 more case studies currently locked

2 Customer Videos

1 more videos currently locked

Additional Helpshift Information & Resources

Read Helpshift Reviews, Testimonials & Customer References from 28 real Helpshift customers.

Browse Helpshift Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Helpshift.

Watch Helpshift Customer Videos to learn why 2 businesses chose Helpshift.

FeaturedCustomers has 1,910,686+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.