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Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface.
“Our customer experience vision is to invite users to be loyalists, improve engagement even more, and create a community of evangelists. That’s where Helpshift comes in.”
“It’s fast, it’s easy to type in, we can point people to FAQs, we can quickly retrieve macros, or we can type personalized responses on the fly.”
"We Put our heart and soul into designing and building this beautiful app, to compromise on the customer support aspect of the app would be naive."
Read Helpshift Reviews, Testimonials & Customer References from 28 real Helpshift customers.
Browse Helpshift Case Studies, Customer Success Stories, & Customer References from 45 businesses that use Helpshift.
Watch Helpshift Customer Videos to learn why 2 businesses chose Helpshift.
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