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Helpshift

Read 28 Helpshift reviews and testimonials from customers, explore 52 case studies and customer success stories, and watch 2 customer videos to see why companies chose Helpshift as their Customer Support Software

Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots. Mobile development teams can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface.

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  • 28 Testimonials View
  • 52 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 4008 reference ratings
4.7/5.0 (4008)

28Testimonials

  • "We Put our heart and soul into designing and building this beautiful app, to compromise on the customer support aspect of the app would be naive."

    David Senior CEO

  • "The easier you make it for your players to self-serve — or if that fails — to seek customer support, the greater opportunity you have to drive LTV and Retention. …

    David Tamayo Scopely

  • "Since switching from Zoho to Helpshift's in-app FAQs and In-app messaging our ticket volume has dropped 21%! The switch was totally worth it."

    Sonia Ferrón Wallapop
27 more testimonials currently locked

52 Case Studies

  • How Gaming Company Wooga Wins CX and Efficiency Game

    Guido Schenkel Head of Player Services

  • Zynga handles 185% more contacts with Helpshift

  • How to Reduce Costs While Testing Your App

    Gabriele Aimone Player Support Lead
51 more case studies currently locked

2 Customer Videos

1 more videos currently locked

Additional Helpshift Information & Resources

Read Helpshift Reviews, Testimonials & Customer References from 28 real Helpshift customers.

Browse Helpshift Case Studies, Customer Success Stories, & Customer References from 52 businesses that use Helpshift.

Watch Helpshift Customer Videos to learn why 2 businesses chose Helpshift.

FeaturedCustomers has 1,965,374+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.