Balto's best-in-class AI listens to both sides of your agents’ conversations and provides real-time guidance, resulting in happier customers, increased revenue, and perfect conversations on every call.
Mindsay is building instant, personalized customer experiences for everyone. They’re here to make it easier for companies to connect with users and make the customer experience better for people like you and me. Mindsay enables companies to provide simple and efficient customer interactions through Conversational AI. They help customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources.
Refract empowers Sales Management to identify and immediately improve, costly mistakes, errors and missed opportunities their sales teams make every day. In all sectors, providing coaching and feedback are essential to individual and organisational development. Whether in training, learning or on the job performance providing appraisal – praise, ideas and corrective feedback, is key to improving performance.