21 Happy Returns Testimonials

"We are always looking for new ways to optimize the shopping experience for SHEIN customers – from speedier delivery to easy returns. Happy Returns has pioneered a seamless, simple returns model and we are excited to launch this offering across hundreds of Forever 21 stores across the country."

“The number one reason customers contact us—whether by phone, email, or chat—is to inquire about their refund. With Happy Returns, we get more customers their refunds sooner. It’s better for them and less burdensome on us.”

“Everlane is committed to cleaning up the supply chain, and Happy Returns reusable packaging program allows us to address reducing waste in a cost-efficient way in our reverse logistics.”

“Happy Returns’ full-stack exchanges and returns will be a critical component in taking care of our subscribers and other customers.”

“I explained our frustrations with our current system, and Happy Returns explained how in-person returns would revolutionize our business and take the hard work off our hands.”

“We’ve increased our exchange and order rates since partnering with Happy Returns—all while helping the planet by shipping in reusable boxes.”

“That was the most painless return ever—even better than Nordstrom’s. I will purchase from Draper James again!”

“Prior to Happy Returns, returns were painful and expensive for our company. We are thrilled to consolidate returns software and services with one trusted partner, and our customers appreciate the ease and consistency of their experience, no matter how they choose to return.”

“Happy Returns’ new box-free returns makes it easy for our customers to return their purchases while helping us contribute, however big or small, to environmental sustainability. It was a no-brainer decision.”

“Our return rate is pretty low, but Happy Returns have been able to minimize the cost for us while giving our customers another convenient return option.”

“Happy Returns has reengineered the return process with the customer in mind and that brings greater cost savings and efficiencies to merchants.”

“Happy Returns streamlines the process, making it incredibly easy and hassle-free for our brands and their customers—enhancing satisfaction and loyalty.”

“The Return Bar locations are key for us. Since implementing Happy Returns, we’ve seen our customer service contact rate drop dramatically.”

“The post-purchase journey is where you can build loyalty and make consumers true ambassadors of your brand. The goal is to transform an exchange or return from a bad moment into a good one that keeps consumers engaged.”

“It was perfect, serendipitous timing. Happy Returns offered international returns and was continuing to build out its capabilities, which allowed us to tailor some things. It’s now a super seamless process.”