Happy Returns

Premium
Read 21 Happy Returns reviews and testimonials from customers, explore 11 case studies and customer success stories, and watch 1 customer videos to see why companies chose Happy Returns as their eCommerce Software

Happy Returns offers the industry’s only comprehensive solution to initiate, accept, and process returns. With best-in-class returns software, forward-thinking retailers reduce refunds and increase exchanges over 36%—2X above the industry average. They also raise customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No packaging is required for in-person returns, and refunds are initiated immediately. From Return Bars, items bulk-ship inside reusable, eco-friendly boxes using industry-low carrier rates. Bicoastal Return Hubs then inspect, process, and ship items to their next destination, again leveraging low carrier rates and aggregated shipping for economies of scale.

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Customer Rating Review Scorebased on 1345 reference ratings
4.8/5.0 (1345)
  • Market Leader 2025 2025
    Fall 2025Market LeaderReturns Management Software

More from Happy Returns

Featured Testimonials

  • "First and foremost, Happy Returns has made our customer experience so much smoother."

  • “We’ve increased our exchange and order rates since partnering with Happy Returns—all while helping the planet by shipping in reusable boxes.”

  • “It was perfect, serendipitous timing. Happy Returns offered international returns and was continuing to build out its capabilities, which allowed us to tailor some things. It’s now a super seamless process.”

Featured Case Studies

  • Shipwire partners with Happy Returns for customer-first reverse logistics

  • Draper James - Customer Case Study

  • TryNow finds Happy Returns to be the perfect fit for its Try Now Buy Later eCommerce business

Featured Customer Videos

Additional Happy Returns Information & Resources

Read Happy Returns Reviews, Testimonials & Customer References from 21 real Happy Returns customers.

Browse Happy Returns Case Studies, Customer Success Stories, & Customer References from 11 businesses that use Happy Returns.

Watch Happy Returns Customer Videos to learn why 1 businesses chose Happy Returns.