120 Guru Testimonials

"We're using Guru to maintain product knowledge for support, success, and sales teams. It's streamlined the process of checking documentation and asking questions."

"Guru has allowed us to create sales knowledge and a sales playbook that helps us scale as our team grows, eliminating time spent searching and allowing our sales reps to maximize their time spent selling."

"Before the stay-at-home order we had an average of about 35,000 slack messages a day. We saw an overnight jump to about 60,000 messages per day after the order was issued. That's 25,000 shoulder taps, in-person chit-chats that overnight started happening in Slack. People are now referencing Guru Cards more than they used to, throwing them in chats and Slacks and sending them over email working from home became easy because we were so prepared for it with Guru."

“We had our training and internal comms information scattered across our information platforms. We had it in our internal knowledge base. We had it in our secure drives. But it felt like the answers to internal questions lived in la-la land. It was all over the place and nobody could easily find anything that they needed fast enough.”

"The greatest impact of Guru has been giving us a single knowledge repository so everyone on the team knows where to go to find information. For our support team, we've integrated our external facing knowledge base with internal resources so they can search everything via Guru. It saves a ton of time and improves the quality of our responses. It's also been extremely helpful as we remotely ramp new hires so they know where to go to find information.”

"The knowledge alert is one of the features in Guru that I rely on to help me do that. Whether it is to advise our staff of a new internal process or procedure, or to communicate something external and more global, writing up a quick, informative card and sending it via a knowledge alert assures me that the appropriate audience will be informed quickly and non-intrusively."

"Using Guru ensures that no matter who is awake in a particular timezone, everyone has access to what they need to successfully do their jobs. Working remotely means we cannot make meetings and face-to-face, in-person communication a blocker for productivity. Having knowledge in a single place we can count on available at our fingertips no matter where we're doing the work is what gives us that security to make decisions asynchronously, and ensures that remote work can help any company continue to grow and thrive."

“In March, before my team launched Guru, our managers said that it was taking a literal third out of their days. So 2 ½ hours of their day on average was being just spent by answering individual one-off questions from the folks on their team.”

“If I lost access to Guru tomorrow, my life would look similar to Robinson Crusoe’s life when he was stranded on the island. Being able to be independent and have the knowledge at your fingertips all in one space was such a game-changer.”

“[If we lost access to Guru] we would lose everything that we’ve been trying to drive at Favor which is building a knowledge-driven culture. Building a knowledge base, a hub where people feel comfortable to trust what's in there and share it out.”

"These days, we can’t turn around in the office and ask colleagues questions like we used to and asking the same questions in Slack is challenging. With Guru, no matter where or when we're working, our whole company can easily access the trusted information they need to do their job. We would be lost without Guru."

"The most important factor for us is global team building. The amazing talent we hire is complemented by the seamless training and onboarding processes made possible by Guru. It’s a successful partnership we’re proud to be a part of.”

"Being able to pull Guru knowledge into Slack is huge for us. The ease with which we can take a Guru link and share it in a channel, or use the slash command to surface knowledge, or direct message the Guru bot with a question, has been key."

"My favorite thing about Guru is the integration with Slack! I love how you can pull in any cards that are relevant into a conversation with your teammates."

"Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki."