124 Guru Testimonials

"Guru has allowed us to create sales knowledge and a sales playbook that helps us scale as our team grows, eliminating time spent searching and allowing our sales reps to maximize their time spent selling."

"FirstMark was a proud investor in Rick’s first company, Boomi, and we are thrilled to support the seasoned team at Guru on their mission to empower revenue teams to deliver delightful customer experiences."

"I've had many calls where I easily navigated competitive situations thanks to Guru."

“Guru is a must-have solution for our advisors that empowers our support and success teams to provide great service to our customers. Guru brings together all the knowledge that our advisors need and gives it to them where they are already working, across all of our support channels. This ensures we provide fast, accurate and consistent answers to our customers every time.”

"With Guru, in a matter of seconds answer questions that would otherwise slow down my sales process. I pride myself on being hyper-responsive to my client's needs and I don't know of another piece of technology our company uses that so directly enables me to do so."

“There was so much information we had to get out to our agents, including what services were suspended and how we would be keeping drivers and riders safe. Guru made that transition a lot easier and less chaotic because we were able to collect information from internal parties and get that to agents quickly.”

“We had our training and internal comms information scattered across our information platforms. We had it in our internal knowledge base. We had it in our secure drives. But it felt like the answers to internal questions lived in la-la land. It was all over the place and nobody could easily find anything that they needed fast enough.”

"The greatest impact of Guru has been giving us a single knowledge repository so everyone on the team knows where to go to find information. For our support team, we've integrated our external facing knowledge base with internal resources so they can search everything via Guru. It saves a ton of time and improves the quality of our responses. It's also been extremely helpful as we remotely ramp new hires so they know where to go to find information.”

"The knowledge alert is one of the features in Guru that I rely on to help me do that. Whether it is to advise our staff of a new internal process or procedure, or to communicate something external and more global, writing up a quick, informative card and sending it via a knowledge alert assures me that the appropriate audience will be informed quickly and non-intrusively."

"Using Guru ensures that no matter who is awake in a particular timezone, everyone has access to what they need to successfully do their jobs. Working remotely means we cannot make meetings and face-to-face, in-person communication a blocker for productivity. Having knowledge in a single place we can count on available at our fingertips no matter where we're doing the work is what gives us that security to make decisions asynchronously, and ensures that remote work can help any company continue to grow and thrive."

“In March, before my team launched Guru, our managers said that it was taking a literal third out of their days. So 2 ½ hours of their day on average was being just spent by answering individual one-off questions from the folks on their team.”

“If I lost access to Guru tomorrow, my life would look similar to Robinson Crusoe’s life when he was stranded on the island. Being able to be independent and have the knowledge at your fingertips all in one space was such a game-changer.”

“[If we lost access to Guru] we would lose everything that we’ve been trying to drive at Favor which is building a knowledge-driven culture. Building a knowledge base, a hub where people feel comfortable to trust what's in there and share it out.”

"These days, we can’t turn around in the office and ask colleagues questions like we used to and asking the same questions in Slack is challenging. With Guru, no matter where or when we're working, our whole company can easily access the trusted information they need to do their job. We would be lost without Guru."

"The most important factor for us is global team building. The amazing talent we hire is complemented by the seamless training and onboarding processes made possible by Guru. It’s a successful partnership we’re proud to be a part of.”