"At Intercom, we’re growing fast, selling and supporting a number of products into a number of different verticals to increasingly larger and larger customers. This results in a daunting amount of information and knowledge to organize. Guru helps our sales and support teams quickly access this knowledge and empowers our …

"Once reps feel like they are going to our enablement solution and there's a case study they know would be helpful but it's not there or they can't find it, they lose faith that it's a tool that can actually help them with their day-to-day and fit into their workflow."

"With Guru, in a matter of seconds answer questions that would otherwise slow down my sales process. I pride myself on being hyper-responsive to my client's needs and I don't know of another piece of technology our company uses that so directly enables me to do so."

"With Guru, we have fast answers and can talk to our customers and have the knowledge of some of our 10-year experts."

"It allows your turnaround on tickets to be 3-4 minutes rather than 30 minutes. In the past you would have had to search multiple knowledge bases. You're not combing through lengthy titles, you can just search one or two keywords and find what you need."

"I love the verification emails. Since it tells me that the cards I am verifying have been viewed over 1000 times, I have the feedback to know that what I'm doing is being used by my team."

"Guru's customer success team was instrumental from day one. The combination of the intuitiveness of the tool and responsiveness of customer success during our pilot tipped the scales for Guru."

“You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding …

“Time saved, organization, and the trust of the information Guru checked off every box of what we were looking for and more. The browser extension was actually a huge interest of ours because our coaches work in a specific web tool that they're in all day long. They would have …

“For us, the solution was finding a company that would be able to support us as we continued to grow so we wouldn’t have to keep asking questions like, ‘What happens when we have 2,000 [Guru] users?’ and ‘What happens when we have 5,000 users?’ We needed something that was …

“Guru has given our remote coaches a collective space that is constantly improving and trustworthy. Having a central source of truth has made the connection between HQ, coach leadership, and coaches stronger. We have over 95% adoption for leadership and coaches alike.”

“Guru is a must-have solution for our advisors that empowers our support and success teams to provide great service to our customers. Guru brings together all the knowledge that our advisors need and gives it to them where they are already working, across all of our support channels. This ensures …

“There was so much information we had to get out to our agents, including what services were suspended and how we would be keeping drivers and riders safe. Guru made that transition a lot easier and less chaotic because we were able to collect information from internal parties and get …

“We had our training and internal comms information scattered across our information platforms. We had it in our internal knowledge base. We had it in our secure drives. But it felt like the answers to internal questions lived in la-la land. It was all over the place and nobody could …

"The greatest impact of Guru has been giving us a single knowledge repository so everyone on the team knows where to go to find information. For our support team, we've integrated our external facing knowledge base with internal resources so they can search everything via Guru. It saves a ton …