120 Guru Testimonials

"Guru has freed up an incalculable number of hours for myself and my team in HR. We are a touch point for most employees, and as we scale, our new employees also intuitively reach out with repetitive questions. Guru has more than leveled up our onboarding process, and remains an invaluable resource in keeping our company aligned on org-wide knowledge."

"We actually need you guys to come back, because our volume is growing exponentially."

“When you're on the phone with a prospect or customer and you're getting deeper into the conversation on a particular topic, you can quickly search, find relevant content and share it immediately. Guru has given me the confidence in speaking with prospects knowing that the answers to the questions they are asking are readily available to me.”

"How easy, fast, and convenient it is to get the answers you need to do your job. It has allowed me to more efficiently and accurately help my clients, while reducing stress for me and my coworkers."

"Sales cycles move forward faster because I have quick access to resources that I need with Guru."

"With Guru, we have fast answers and can talk to our customers and have the knowledge of some of our 10-year experts."

"It allows your turnaround on tickets to be 3-4 minutes rather than 30 minutes. In the past you would have had to search multiple knowledge bases. You're not combing through lengthy titles, you can just search one or two keywords and find what you need."

"I love the verification emails. Since it tells me that the cards I am verifying have been viewed over 1000 times, I have the feedback to know that what I'm doing is being used by my team."

"Guru's customer success team was instrumental from day one. The combination of the intuitiveness of the tool and responsiveness of customer success during our pilot tipped the scales for Guru."

“You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information.”

“Time saved, organization, and the trust of the information Guru checked off every box of what we were looking for and more. The browser extension was actually a huge interest of ours because our coaches work in a specific web tool that they're in all day long. They would have to constantly switch from the dashboard to a Google Doc or something else to find the information they needed, but just being able to open up that browser extension and search right there, that also saved time."

“For us, the solution was finding a company that would be able to support us as we continued to grow so we wouldn’t have to keep asking questions like, ‘What happens when we have 2,000 [Guru] users?’ and ‘What happens when we have 5,000 users?’ We needed something that was scalable, but also a company that would offer us ongoing support. We just wanted to know that as we were implementing something so new and so different, that there would be people to reach out to for best practices, and we wouldn't be in it alone.“

“Guru has given our remote coaches a collective space that is constantly improving and trustworthy. Having a central source of truth has made the connection between HQ, coach leadership, and coaches stronger. We have over 95% adoption for leadership and coaches alike.”

“Guru is a must-have solution for our advisors that empowers our support and success teams to provide great service to our customers. Guru brings together all the knowledge that our advisors need and gives it to them where they are already working, across all of our support channels. This ensures we provide fast, accurate and consistent answers to our customers every time.”

"With Guru, in a matter of seconds answer questions that would otherwise slow down my sales process. I pride myself on being hyper-responsive to my client's needs and I don't know of another piece of technology our company uses that so directly enables me to do so."