120 Guru Testimonials

"Being able to verify and answer Guru cards in Slack has improved my response time as a manager, I feel confident that I'm getting my reps the answers they need quickly."

"Knowledge sharing is so much easier than it has been in previous similar positions. Guru has allowed us to speak particularly effectively to the needs of our technology literate college students, as well."

"I was a little skeptical about Guru at first, but it's one of the best choices our organization could have made. Our teammates love it and I would have never expected anyone to say they loved their internal knowledge base solution. The difference it has made is huge and I would recommend Guru to anyone."

"Sales cycles move forward faster because I have quick access to resources that I need with Guru."

"With Guru, we have fast answers and can talk to our customers and have the knowledge of some of our 10-year experts."

"It allows your turnaround on tickets to be 3-4 minutes rather than 30 minutes. In the past you would have had to search multiple knowledge bases. You're not combing through lengthy titles, you can just search one or two keywords and find what you need."

"I love the verification emails. Since it tells me that the cards I am verifying have been viewed over 1000 times, I have the feedback to know that what I'm doing is being used by my team."

"Guru's customer success team was instrumental from day one. The combination of the intuitiveness of the tool and responsiveness of customer success during our pilot tipped the scales for Guru."

“You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information.”

“Time saved, organization, and the trust of the information Guru checked off every box of what we were looking for and more. The browser extension was actually a huge interest of ours because our coaches work in a specific web tool that they're in all day long. They would have to constantly switch from the dashboard to a Google Doc or something else to find the information they needed, but just being able to open up that browser extension and search right there, that also saved time."

“For us, the solution was finding a company that would be able to support us as we continued to grow so we wouldn’t have to keep asking questions like, ‘What happens when we have 2,000 [Guru] users?’ and ‘What happens when we have 5,000 users?’ We needed something that was scalable, but also a company that would offer us ongoing support. We just wanted to know that as we were implementing something so new and so different, that there would be people to reach out to for best practices, and we wouldn't be in it alone.“

“Guru has given our remote coaches a collective space that is constantly improving and trustworthy. Having a central source of truth has made the connection between HQ, coach leadership, and coaches stronger. We have over 95% adoption for leadership and coaches alike.”

“Guru is a must-have solution for our advisors that empowers our support and success teams to provide great service to our customers. Guru brings together all the knowledge that our advisors need and gives it to them where they are already working, across all of our support channels. This ensures we provide fast, accurate and consistent answers to our customers every time.”

"With Guru, in a matter of seconds answer questions that would otherwise slow down my sales process. I pride myself on being hyper-responsive to my client's needs and I don't know of another piece of technology our company uses that so directly enables me to do so."

“There was so much information we had to get out to our agents, including what services were suspended and how we would be keeping drivers and riders safe. Guru made that transition a lot easier and less chaotic because we were able to collect information from internal parties and get that to agents quickly.”