124 Guru Testimonials

"Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki."

"While on a phone call, I can pull up technical questions in a matter of seconds. It also eases the burden on tenured employees, managers, and trainers. New employees have to ask fewer questions."

"Being able to verify and answer Guru cards in Slack has improved my response time as a manager, I feel confident that I'm getting my reps the answers they need quickly."

"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru."

"If you are looking to switch from Confluence it's also worth noting Guru has the ability to import from Confluence and it works really well, We had over 1000 well-structured documents, tags, links etc and they all came over perfectly. Not many systems do this."

"Before we'd experimented with various knowledge management tools like Atlassian's Confluence, but none yielded a streamlined flow for storing knowledge AND managing it. The flows in Guru for connecting with your team and constantly improving the quality of your knowledge base are exceedingly intuitive. We're now collaborating in new and more effective ways."

"I've long been stuck in environments that use a myriad of disjointed, traditional KB systems. This is the only one I feel that intuitively integrates into an existing communication medium, provides a great search mechanism, and enforces a means to ensure the content is applicable."

"How easy, fast, and convenient it is to get the answers you need to do your job. It has allowed me to more efficiently and accurately help my clients, while reducing stress for me and my coworkers."

"Sales cycles move forward faster because I have quick access to resources that I need with Guru."

"With Guru, we have fast answers and can talk to our customers and have the knowledge of some of our 10-year experts."

"It allows your turnaround on tickets to be 3-4 minutes rather than 30 minutes. In the past you would have had to search multiple knowledge bases. You're not combing through lengthy titles, you can just search one or two keywords and find what you need."

"I love the verification emails. Since it tells me that the cards I am verifying have been viewed over 1000 times, I have the feedback to know that what I'm doing is being used by my team."

"Guru's customer success team was instrumental from day one. The combination of the intuitiveness of the tool and responsiveness of customer success during our pilot tipped the scales for Guru."

“You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information.”

“Time saved, organization, and the trust of the information Guru checked off every box of what we were looking for and more. The browser extension was actually a huge interest of ours because our coaches work in a specific web tool that they're in all day long. They would have to constantly switch from the dashboard to a Google Doc or something else to find the information they needed, but just being able to open up that browser extension and search right there, that also saved time."