120 Guru Testimonials

"To be able to type in only one word or even a phrase that's even related to what the card is titled and have the right content appear is great. It cut down on so much time we spent just searching for information. Guru is a huge efficiency gain for us."

"Our knowledge lives in Guru and we use Guru's Slack bot to propagate it to the right people at the right time, which in turn supports Gainsight usage. End users can also easily search Guru directly for knowledge. As a result, we're seeing 4X increase in Slack channel members, and 64% increase in Gainsight weekly active users."

"Guru is easy, intuitive, and powerful. I love that we can create thorough, organized, trusted information, and that it's easily accessible for our Sales and Support teams. We have a ton of product information that changes frequently, as well as internal workflows to keep track of, all while juggling communication with customers and prospects; being able to pull up a Chrome extension or web app to search for information that we know is accurate and thorough makes a huge difference for our efficiency and quality of support."

"Let me say, having a searchable database of our policies has done wonders for company communication. Not to mention, it's awesome to be reminded to validate cards as our company grows and information changes."

"I searched high and low for a product similar to guru and tried a lot of them to no avail until I found guru. Nothing compares to the ease of use and the ability to post resources for our customers."

"We're using Guru to maintain product knowledge for support, success, and sales teams. It's streamlined the process of checking documentation and asking questions."

"With Guru, I don't have to reach out to managers asking questions and I can offer quicker CX service. I like to get the information needed as quickly as possible in order to get a quickly resolve a customer question. Guru helps me do this."

"Our team tells me they use Slack more because of Guru."

"Imagine the power of google search with predictive insights about the information you need to make decisions faster all straight from your browser. I have vetted 10's kbs and guru is by far the best. And don't get stuck in the trap of thinking guru is just a knowledge base. The difference is in some ways the answers come to YOU vs. you always having to know where to look."

"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru."

"If you are looking to switch from Confluence it's also worth noting Guru has the ability to import from Confluence and it works really well, We had over 1000 well-structured documents, tags, links etc and they all came over perfectly. Not many systems do this."

"While on a phone call, I can pull up technical questions in a matter of seconds. It also eases the burden on tenured employees, managers, and trainers. New employees have to ask fewer questions."

"Before we'd experimented with various knowledge management tools like Atlassian's Confluence, but none yielded a streamlined flow for storing knowledge AND managing it. The flows in Guru for connecting with your team and constantly improving the quality of your knowledge base are exceedingly intuitive. We're now collaborating in new and more effective ways."

"I've long been stuck in environments that use a myriad of disjointed, traditional KB systems. This is the only one I feel that intuitively integrates into an existing communication medium, provides a great search mechanism, and enforces a means to ensure the content is applicable."

"How easy, fast, and convenient it is to get the answers you need to do your job. It has allowed me to more efficiently and accurately help my clients, while reducing stress for me and my coworkers."