120 Guru Testimonials

"The greatest impact of Guru has been giving us a single knowledge repository so everyone on the team knows where to go to find information. For our support team, we've integrated our external facing knowledge base with internal resources so they can search everything via Guru. It saves a ton of time and improves the quality of our responses. It's also been extremely helpful as we remotely ramp new hires so they know where to go to find information.”

"We try to use tools that become part of our overall platform for running Sticker Mule. For example, everyone company-wide uses Slack for communication and Asana for task management. It's nice to see people agreeing Guru is the ideal solution for knowledge management. Previously, we didn't have agreement on what tool worked best."

“We had our training and internal comms information scattered across our information platforms. We had it in our internal knowledge base. We had it in our secure drives. But it felt like the answers to internal questions lived in la-la land. It was all over the place and nobody could easily find anything that they needed fast enough.”

"Before Guru, our tribal knowledge existed everywhere i.e. in our heads, in Google Docs, in notebooks on desk in our product, on our website - literally everywhere. It was time consumptive. Guru has centralized our knowledge and become a one stop shop, and we've been able to curate an onboarding experience that's exciting and unique."

"Let me say, having a searchable database of our policies has done wonders for company communication. Not to mention, it's awesome to be reminded to validate cards as our company grows and information changes."

"I searched high and low for a product similar to guru and tried a lot of them to no avail until I found guru. Nothing compares to the ease of use and the ability to post resources for our customers."

"We're using Guru to maintain product knowledge for support, success, and sales teams. It's streamlined the process of checking documentation and asking questions."

"With Guru, I don't have to reach out to managers asking questions and I can offer quicker CX service. I like to get the information needed as quickly as possible in order to get a quickly resolve a customer question. Guru helps me do this."

"Our team tells me they use Slack more because of Guru."

"Imagine the power of google search with predictive insights about the information you need to make decisions faster all straight from your browser. I have vetted 10's kbs and guru is by far the best. And don't get stuck in the trap of thinking guru is just a knowledge base. The difference is in some ways the answers come to YOU vs. you always having to know where to look."

"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru."

"If you are looking to switch from Confluence it's also worth noting Guru has the ability to import from Confluence and it works really well, We had over 1000 well-structured documents, tags, links etc and they all came over perfectly. Not many systems do this."

"While on a phone call, I can pull up technical questions in a matter of seconds. It also eases the burden on tenured employees, managers, and trainers. New employees have to ask fewer questions."

"Before we'd experimented with various knowledge management tools like Atlassian's Confluence, but none yielded a streamlined flow for storing knowledge AND managing it. The flows in Guru for connecting with your team and constantly improving the quality of your knowledge base are exceedingly intuitive. We're now collaborating in new and more effective ways."

"I've long been stuck in environments that use a myriad of disjointed, traditional KB systems. This is the only one I feel that intuitively integrates into an existing communication medium, provides a great search mechanism, and enforces a means to ensure the content is applicable."