124 Guru Testimonials

“[If we lost access to Guru] we would lose everything that we’ve been trying to drive at Favor which is building a knowledge-driven culture. Building a knowledge base, a hub where people feel comfortable to trust what's in there and share it out.”

"Guru works wonders for our sales team. We're finding information faster when on a call with a merchant. It's my favorite sales enablement solution I've ever worked with."

"I was a little skeptical about Guru at first, but it's one of the best choices our organization could have made. Our teammates love it and I would have never expected anyone to say they loved their internal knowledge base solution. The difference it has made is huge and I would recommend Guru to anyone."

"Guru constantly learns from the searches and recommends cards based on the browser content. In an era where companies are trying to find how to use AI/ML to provide value to their customers, Guru has already shown its thought leadership by utilizing AI/ML techniques."

"I really like how quickly you can look up a keyword or phrase and find the exact information you need without leaving your current browser window."

"Before Guru, our tribal knowledge existed everywhere i.e. in our heads, in Google Docs, in notebooks on desk in our product, on our website - literally everywhere. It was time consumptive. Guru has centralized our knowledge and become a one stop shop, and we've been able to curate an onboarding experience that's exciting and unique."

"As a relatively new employee, Guru has by far been my favorite resource for finding things out on my own without needing to ask a more tenured colleague."

"Let me say, having a searchable database of our policies has done wonders for company communication. Not to mention, it's awesome to be reminded to validate cards as our company grows and information changes."

"I searched high and low for a product similar to guru and tried a lot of them to no avail until I found guru. Nothing compares to the ease of use and the ability to post resources for our customers."

"We're using Guru to maintain product knowledge for support, success, and sales teams. It's streamlined the process of checking documentation and asking questions."

"With Guru, I don't have to reach out to managers asking questions and I can offer quicker CX service. I like to get the information needed as quickly as possible in order to get a quickly resolve a customer question. Guru helps me do this."

"Our team tells me they use Slack more because of Guru."

"Imagine the power of google search with predictive insights about the information you need to make decisions faster all straight from your browser. I have vetted 10's kbs and guru is by far the best. And don't get stuck in the trap of thinking guru is just a knowledge base. The difference is in some ways the answers come to YOU vs. you always having to know where to look."

"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru."

"If you are looking to switch from Confluence it's also worth noting Guru has the ability to import from Confluence and it works really well, We had over 1000 well-structured documents, tags, links etc and they all came over perfectly. Not many systems do this."