120 Guru Testimonials

“In 2014, Shopify started hiring mostly remote support reps. The product was growing tremendously, and we realized that we didn’t have a single source of truth for our processes, procedures, or best practices. We expect a lot from our merchant support folks, and without having a knowledge team or a knowledge base that could be relied upon, it was really difficult for us to give people the tools and resources they needed to do their jobs effectively.”

"I've had many calls where I easily navigated competitive situations thanks to Guru."

“Before Guru, I’d be like, “Here’s the document you need, good luck out there.” But now with Guru, I can distill that information in a way that’s easy for reps to consume and that makes such a difference.”

"I searched high and low for a product similar to guru and tried a lot of them to no avail until I found guru. Nothing compares to the ease of use and the ability to post resources for our customers."

"We're using Guru to maintain product knowledge for support, success, and sales teams. It's streamlined the process of checking documentation and asking questions."

"With Guru, I don't have to reach out to managers asking questions and I can offer quicker CX service. I like to get the information needed as quickly as possible in order to get a quickly resolve a customer question. Guru helps me do this."

"Our team tells me they use Slack more because of Guru."

"Imagine the power of google search with predictive insights about the information you need to make decisions faster all straight from your browser. I have vetted 10's kbs and guru is by far the best. And don't get stuck in the trap of thinking guru is just a knowledge base. The difference is in some ways the answers come to YOU vs. you always having to know where to look."

"With Guru, have decreased response time; bridged internal knowledge gaps; streamlined internal communications; and bolstered our external help center through the use of verification on mirrored knowledge in Guru."

"If you are looking to switch from Confluence it's also worth noting Guru has the ability to import from Confluence and it works really well, We had over 1000 well-structured documents, tags, links etc and they all came over perfectly. Not many systems do this."

"While on a phone call, I can pull up technical questions in a matter of seconds. It also eases the burden on tenured employees, managers, and trainers. New employees have to ask fewer questions."

"Before we'd experimented with various knowledge management tools like Atlassian's Confluence, but none yielded a streamlined flow for storing knowledge AND managing it. The flows in Guru for connecting with your team and constantly improving the quality of your knowledge base are exceedingly intuitive. We're now collaborating in new and more effective ways."

"I've long been stuck in environments that use a myriad of disjointed, traditional KB systems. This is the only one I feel that intuitively integrates into an existing communication medium, provides a great search mechanism, and enforces a means to ensure the content is applicable."

"How easy, fast, and convenient it is to get the answers you need to do your job. It has allowed me to more efficiently and accurately help my clients, while reducing stress for me and my coworkers."

"Sales cycles move forward faster because I have quick access to resources that I need with Guru."