120 Guru Testimonials

"I was creating cards whenever I felt that I could do it quickly. It was fun for me because once you did it one time you realize how easy it was. You almost can't get away with not doing it because it's so easy."

“You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding information.”

"Let me say, having a searchable database of our policies has done wonders for company communication. Not to mention, it's awesome to be reminded to validate cards as our company grows and information changes."

"Before Guru, in order to find answers to questions our guests had, we either had to look through emails or the FAQs section of our webpage, which was time consuming and inefficient. If we couldn't locate the information there, we would Slack the whole team until someone eventually answered. Now we can locate answers to questions within the same browser window we are already working in, which saves a lot of time."

"Guru enables us to share knowledge across multiple teams quickly and seamlessly as well as trusting that the information that surfaces is current and verified by the people who own it."

"I answer the same questions 4 times a day. I have answered them once now through guru and because of the freedom I'm spending more time with my family and staying clear if the petty questions employees just ask over and over again. Basically they have company google at their fingertips amazing."

"Guru continues to scale across our organization making it really easy for all departments to find appropriate collateral. Guru has had a tremendous impact on how efficient our sales and customer support teams are."

"At Intercom, we’re growing fast, selling and supporting a number of products into a number of different verticals to increasingly larger and larger customers. This results in a daunting amount of information and knowledge to organize. Guru helps our sales and support teams quickly access this knowledge and empowers our entire revenue team to deliver amazing, personalized, and consistent experiences to our customers at every stage of the customer journey."

"It's so powerful yet simple to use. I love having everything I need in one place and using the Chrome app I can access everything quickly while not needing to leave the page I am on. It's a no brainer for any sales team to use Guru, but it's also a great tool for other departments as well. Our engineering team uses Guru all the time so that they can track changes and new functionality on our site."

"We have aggressive revenue and growth goals. Our challenges are around scaling our team quickly, ensuring that all employees, but especially new hires, can easily access information without having to wait on a gatekeeper to provide it. Without a central knowledge base we faced issues such as delays in communication, inability to access the most updated information, and a lack of transparency between information that the Sales and Customer Success teams were using. Guru has helped to improve all three areas."

"Gone are the days of outdated info! Working in a support environment there's always a breakdown in resources, be they old or never double-checked or simply not communicated across departments. Guru combines all of your internal resources."

"Guru has so many areas that make it an intelligent design for internal documentation. Before Guru, the Handshake Support Team didn't have a method to quickly document or search for internal knowledge on the product, and we found Guru to be a great solution for this. The app itself is simple and allows for a very visually friendly organization method for a large amount of data, and the Google extension and Slack integration were very influential in allowing it to be easily brought to the team workflow."

"If you use Confluence for your internal wiki you’re doing it wrong. Guru provides trusted content that’s accessible in an instant. Our team adoption was incredibly quick. I’ve looked at a million CMS solutions and this is my favorite."

"Knowledge sharing is so much easier than it has been in previous similar positions. Guru has allowed us to speak particularly effectively to the needs of our technology literate college students, as well."

"Guru constantly learns from the searches and recommends cards based on the browser content. In an era where companies are trying to find how to use AI/ML to provide value to their customers, Guru has already shown its thought leadership by utilizing AI/ML techniques."