"FirstMark was a proud investor in Rick’s first company, Boomi, and we are thrilled to support the seasoned team at Guru on their mission to empower revenue teams to deliver delightful customer experiences."

"Searching through slack was a matter of I know it's somewhere but the results would bring up anything from any channel, or you would find three conflicting reports from three different people."

"Great app makes workflow so much easier to have answers right in the browser window."

“Guru is a phenomenal example of surfacing knowledge in the right form, at the right time, so reps can worry about having that human conversation. Guru is the engine behind them, empowering them to have better conversations with the information they need to keep going.”

“I really enjoy taking time with my customers. We uncover different ways they can improve their sales. Let’s say a customer asks about selling their t-shirts just on Instagram. I can actually bring up a Guru Card and look at some blogs that may be relevant for them, or some …

“In 2014, Shopify started hiring mostly remote support reps. The product was growing tremendously, and we realized that we didn’t have a single source of truth for our processes, procedures, or best practices. We expect a lot from our merchant support folks, and without having a knowledge team or a …

“Guru is a big part of our knowledge management strategy. We spend a lot of money on facilitating human conversations, so we want to ensure that those conversations are as powerful as possible. If we can make those conversations better, more knowledge-filled, and shorter, then we save a lot of …

"As the rare enterprise solution that people use several times every day, we're excited to invest in Guru and their mission to empower employees with knowledge in real-time."

"Because of Guru, our entire company is aligned across the globe. We've reduced repeat questions and I can finally stop answering emails at 10pm every night."

"Before Guru, our knowledge base simply wasn't up to date and most of the teams wouldn't even bother. It isn't that they didn't care, it felt overwhelming to just find content. What really made Guru stand out to me was the ability to take that knowledge everywhere put it into …

"Guru changes the way we manage knowledge. Our team previously relied on "hive mind" knowledge. The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us …

"Our knowledge lives in Guru and we use Guru's Slack bot to propagate it to the right people at the right time, which in turn supports Gainsight usage. End users can also easily search Guru directly for knowledge. As a result, we're seeing 4X increase in Slack channel members, and …

"I'm always trying to help my clients and prospects tackle the extremely competitive developer hiring market. To be successful in the technical hiring market, education is key since developer hiring is an entirely different ball game from other types of recruiting. This is why we rely heavily on our content …

"Before Guru, in order to find answers to questions our guests had, we either had to look through emails or the FAQs section of our webpage, which was time consuming and inefficient. If we couldn't locate the information there, we would Slack the whole team until someone eventually answered. Now …

"Guru enables us to share knowledge across multiple teams quickly and seamlessly as well as trusting that the information that surfaces is current and verified by the people who own it."