120 Guru Testimonials

"Once reps feel like they are going to our enablement solution and there's a case study they know would be helpful but it's not there or they can't find it, they lose faith that it's a tool that can actually help them with their day-to-day and fit into their workflow."

"Emergence is proud to invest in Guru as they build a future where AI-based coaching networks empower us all to do our jobs better."

"We try to use tools that become part of our overall platform for running Sticker Mule. For example, everyone company-wide uses Slack for communication and Asana for task management. It's nice to see people agreeing Guru is the ideal solution for knowledge management. Previously, we didn't have agreement on what tool worked best."

“Guru is a phenomenal example of surfacing knowledge in the right form, at the right time, so reps can worry about having that human conversation. Guru is the engine behind them, empowering them to have better conversations with the information they need to keep going.”

“I really enjoy taking time with my customers. We uncover different ways they can improve their sales. Let’s say a customer asks about selling their t-shirts just on Instagram. I can actually bring up a Guru Card and look at some blogs that may be relevant for them, or some apps that are going to actually boost sales.”

“In 2014, Shopify started hiring mostly remote support reps. The product was growing tremendously, and we realized that we didn’t have a single source of truth for our processes, procedures, or best practices. We expect a lot from our merchant support folks, and without having a knowledge team or a knowledge base that could be relied upon, it was really difficult for us to give people the tools and resources they needed to do their jobs effectively.”

“Guru is a big part of our knowledge management strategy. We spend a lot of money on facilitating human conversations, so we want to ensure that those conversations are as powerful as possible. If we can make those conversations better, more knowledge-filled, and shorter, then we save a lot of money and we create a lot more value. Guru is a big part of that process.”

"As the rare enterprise solution that people use several times every day, we're excited to invest in Guru and their mission to empower employees with knowledge in real-time."

"Because of Guru, our entire company is aligned across the globe. We've reduced repeat questions and I can finally stop answering emails at 10pm every night."

"Before Guru, our knowledge base simply wasn't up to date and most of the teams wouldn't even bother. It isn't that they didn't care, it felt overwhelming to just find content. What really made Guru stand out to me was the ability to take that knowledge everywhere put it into Slack put it in the extension that followed me around the web. The ability to consume knowledge was much higher than any other product I had evaluated or used."

"Guru changes the way we manage knowledge. Our team previously relied on "hive mind" knowledge. The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us to do a "brain dump" into its easily searchable interface. It allows us to curate that content and make sure it is always up to date."

"Our knowledge lives in Guru and we use Guru's Slack bot to propagate it to the right people at the right time, which in turn supports Gainsight usage. End users can also easily search Guru directly for knowledge. As a result, we're seeing 4X increase in Slack channel members, and 64% increase in Gainsight weekly active users."

"I'm always trying to help my clients and prospects tackle the extremely competitive developer hiring market. To be successful in the technical hiring market, education is key since developer hiring is an entirely different ball game from other types of recruiting. This is why we rely heavily on our content to educate our clients and help them be more knowledgeable about the market, and Guru help me quickly locate the right pieces for each client."

"Before Guru, in order to find answers to questions our guests had, we either had to look through emails or the FAQs section of our webpage, which was time consuming and inefficient. If we couldn't locate the information there, we would Slack the whole team until someone eventually answered. Now we can locate answers to questions within the same browser window we are already working in, which saves a lot of time."

"Guru enables us to share knowledge across multiple teams quickly and seamlessly as well as trusting that the information that surfaces is current and verified by the people who own it."