124 Guru Testimonials

“Guru has given our remote coaches a collective space that is constantly improving and trustworthy. Having a central source of truth has made the connection between HQ, coach leadership, and coaches stronger. We have over 95% adoption for leadership and coaches alike.”

"Before Guru, our knowledge base simply wasn't up to date and most of the teams wouldn't even bother. It isn't that they didn't care, it felt overwhelming to just find content. What really made Guru stand out to me was the ability to take that knowledge everywhere put it into Slack put it in the extension that followed me around the web. The ability to consume knowledge was much higher than any other product I had evaluated or used."

“Before Guru, I’d be like, “Here’s the document you need, good luck out there.” But now with Guru, I can distill that information in a way that’s easy for reps to consume and that makes such a difference.”

“When you're on the phone with a prospect or customer and you're getting deeper into the conversation on a particular topic, you can quickly search, find relevant content and share it immediately. Guru has given me the confidence in speaking with prospects knowing that the answers to the questions they are asking are readily available to me.”

“Knowing very little as a new AE, almost every question I had could be answered by using Guru. From learning about Glint's POV on various topics and accessing Glint branded presentations, case studies, product overviews, to reading up on competitor intel, better understanding Glint's internal processes and our service capabilities it was all available, easy to find, and very easy to understand.”

“Guru is a phenomenal example of surfacing knowledge in the right form, at the right time, so reps can worry about having that human conversation. Guru is the engine behind them, empowering them to have better conversations with the information they need to keep going.”

“I really enjoy taking time with my customers. We uncover different ways they can improve their sales. Let’s say a customer asks about selling their t-shirts just on Instagram. I can actually bring up a Guru Card and look at some blogs that may be relevant for them, or some apps that are going to actually boost sales.”

“In 2014, Shopify started hiring mostly remote support reps. The product was growing tremendously, and we realized that we didn’t have a single source of truth for our processes, procedures, or best practices. We expect a lot from our merchant support folks, and without having a knowledge team or a knowledge base that could be relied upon, it was really difficult for us to give people the tools and resources they needed to do their jobs effectively.”

“Guru is a big part of our knowledge management strategy. We spend a lot of money on facilitating human conversations, so we want to ensure that those conversations are as powerful as possible. If we can make those conversations better, more knowledge-filled, and shorter, then we save a lot of money and we create a lot more value. Guru is a big part of that process.”

“Guru has become the one place we can look to find what we need, no matter where we are located. I wouldn’t want to use anything else. I love it.”

“With Guru, I can create and cover a wider breadth of competitors, go deeper into the most important ones, and empower my teammates with the depth and expertise they need to handle sales and customer success interactions. Guru helps me keep my teammates on the front lines happy and feeling confident that the training and content that they need exists, is trustworthy, and is easy to find.”

"As the rare enterprise solution that people use several times every day, we're excited to invest in Guru and their mission to empower employees with knowledge in real-time."

"Because of Guru, our entire company is aligned across the globe. We've reduced repeat questions and I can finally stop answering emails at 10pm every night."

"Guru changes the way we manage knowledge. Our team previously relied on "hive mind" knowledge. The product that we support is fairly complicated, and though we have great documentation, there are huge amounts of one-off questions which have answers that are only stored in our brains. Guru has enabled us to do a "brain dump" into its easily searchable interface. It allows us to curate that content and make sure it is always up to date."

"Our knowledge lives in Guru and we use Guru's Slack bot to propagate it to the right people at the right time, which in turn supports Gainsight usage. End users can also easily search Guru directly for knowledge. As a result, we're seeing 4X increase in Slack channel members, and 64% increase in Gainsight weekly active users."