"Once reps feel like they are going to our enablement solution and there's a case study they know would be helpful but it's not there or they can't find it, they lose faith that it's a tool that can actually help them with their day-to-day and fit into their workflow."

"Being able to pull Guru knowledge into Slack is huge for us. The ease with which we can take a Guru link and share it in a channel, or use the slash command to surface knowledge, or direct message the Guru bot with a question, has been key."

“You can tell when someone’s been onboarded using Guru vs onboarded before we had Guru in place. There’s a very different mentality in terms of how they search. I think for the new hires who get started with Guru, they probably feel a lot more confident in terms of finding …

"Guru is easy, intuitive, and powerful. I love that we can create thorough, organized, trusted information, and that it's easily accessible for our Sales and Support teams. We have a ton of product information that changes frequently, as well as internal workflows to keep track of, all while juggling communication …

"Guru is a really integral part of our internal comms structure at Shopify. It gives us an opportunity to approach comms from a completely new lens of digital, asynchronous communication where the work needs to happen just as quickly, and the impact of it is probably bigger than ever because …

"Guru helps me feel independent and informed in my role even though I have only just started. I was onboarded to my role entirely remotely. It is no surprise that there is a ton of information I needed to learn while effectively sitting at a desk alone. Guru cards helped …

"Before the stay-at-home order we had an average of about 35,000 slack messages a day. We saw an overnight jump to about 60,000 messages per day after the order was issued. That's 25,000 shoulder taps, in-person chit-chats that overnight started happening in Slack. People are now referencing Guru Cards more …

"Oh my gosh, Guru factors into every part of our onboarding strategy."

"Guru is THE tool for our Support team. It contains all of the information about our company that is required by our Support team to work quickly with our customers."

"Guru has freed up an incalculable number of hours for myself and my team in HR. We are a touch point for most employees, and as we scale, our new employees also intuitively reach out with repetitive questions. Guru has more than leveled up our onboarding process, and remains an …

"We actually need you guys to come back, because our volume is growing exponentially."