124 Guru Testimonials

“I really enjoy taking time with my customers. We uncover different ways they can improve their sales. Let’s say a customer asks about selling their t-shirts just on Instagram. I can actually bring up a Guru Card and look at some blogs that may be relevant for them, or some apps that are going to actually boost sales.”

"I've long been stuck in environments that use a myriad of disjointed, traditional KB systems. This is the only one I feel that intuitively integrates into an existing communication medium, provides a great search mechanism, and enforces a means to ensure the content is applicable."

"I love the verification emails. Since it tells me that the cards I am verifying have been viewed over 1000 times, I have the feedback to know that what I'm doing is being used by my team."

"Being able to pull Guru knowledge into Slack is huge for us. The ease with which we can take a Guru link and share it in a channel, or use the slash command to surface knowledge, or direct message the Guru bot with a question, has been key."

"My favorite thing about Guru is the integration with Slack! I love how you can pull in any cards that are relevant into a conversation with your teammates."

"Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki."

"Being able to verify and answer Guru cards in Slack has improved my response time as a manager, I feel confident that I'm getting my reps the answers they need quickly."

"Guru has let me spend hours more time closing my deals compared to trying to find all the info I need for my prospects."

"Guru is easy, intuitive, and powerful. I love that we can create thorough, organized, trusted information, and that it's easily accessible for our Sales and Support teams. We have a ton of product information that changes frequently, as well as internal workflows to keep track of, all while juggling communication with customers and prospects; being able to pull up a Chrome extension or web app to search for information that we know is accurate and thorough makes a huge difference for our efficiency and quality of support."

"Guru is a really integral part of our internal comms structure at Shopify. It gives us an opportunity to approach comms from a completely new lens of digital, asynchronous communication where the work needs to happen just as quickly, and the impact of it is probably bigger than ever because the merchants we serve here at Shopify need us that much more."

"Guru helps me feel independent and informed in my role even though I have only just started. I was onboarded to my role entirely remotely. It is no surprise that there is a ton of information I needed to learn while effectively sitting at a desk alone. Guru cards helped me learn about the company, its policies, and also info related to my role. All could be done without pestering my colleagues who I hadn't even met yet."

"Before the stay-at-home order we had an average of about 35,000 slack messages a day. We saw an overnight jump to about 60,000 messages per day after the order was issued. That's 25,000 shoulder taps, in-person chit-chats that overnight started happening in Slack. People are now referencing Guru Cards more than they used to, throwing them in chats and Slacks and sending them over email working from home became easy because we were so prepared for it with Guru."

"Oh my gosh, Guru factors into every part of our onboarding strategy."

"Guru is THE tool for our Support team. It contains all of the information about our company that is required by our Support team to work quickly with our customers."

"Guru has freed up an incalculable number of hours for myself and my team in HR. We are a touch point for most employees, and as we scale, our new employees also intuitively reach out with repetitive questions. Guru has more than leveled up our onboarding process, and remains an invaluable resource in keeping our company aligned on org-wide knowledge."