120 Guru Testimonials

“For us, the solution was finding a company that would be able to support us as we continued to grow so we wouldn’t have to keep asking questions like, ‘What happens when we have 2,000 [Guru] users?’ and ‘What happens when we have 5,000 users?’ We needed something that was scalable, but also a company that would offer us ongoing support. We just wanted to know that as we were implementing something so new and so different, that there would be people to reach out to for best practices, and we wouldn't be in it alone.“

“There was so much information we had to get out to our agents, including what services were suspended and how we would be keeping drivers and riders safe. Guru made that transition a lot easier and less chaotic because we were able to collect information from internal parties and get that to agents quickly.”

"FirstMark was a proud investor in Rick’s first company, Boomi, and we are thrilled to support the seasoned team at Guru on their mission to empower revenue teams to deliver delightful customer experiences."

"Typically, we would have to search in multiple places to find knowledge, and there was no visibility on how up-to-date it was either. Often times you were still pinging someone in Slack to validate that the information was still accurate. It just slowed everything down and meant that our sales and support team were not working as efficiently as they could."

"When evaluating internal wiki solutions I was focused on simply finding one that had functional search, supported multimedia content, and a clear, visual content hierarchy. But Guru had features that did not even cross my mind for a knowledge base tool and changed the way I thought about the initial problem. My requirements evolved after being introduced to it."

"I love the chrome extension because it's so handy to not have to navigate to a different window when I'm in a live chat with someone. Being able to search by tag, category, or collection allows me to find information easier and saves me time from having to ask somebody for help."

"Guru gives us instant access to answers when we talk to our customers and have the knowledge of some of our 10-year experts. It also helps us keep up with the market as we are updating it often with competitor information and other useful information."

"Guru was so easy to adopt because it is a chrome extension and I did not have to change my workflow at all. I simply started searching and getting information from day one. Information that used to take me a long time to find via drive or asking around can now be found quickly in Guru."

"I was a little skeptical about Guru at first, but it's one of the best choices our organization could have made. Our teammates love it and I would have never expected anyone to say they loved their internal knowledge base solution. The difference it has made is huge and I would recommend Guru to anyone."

"We saw an overall decrease in the slack-eng channel and in duplicate questions as we continued to push people to answer their own questions within Guru."

"Once reps feel like they are going to our enablement solution and there's a case study they know would be helpful but it's not there or they can't find it, they lose faith that it's a tool that can actually help them with their day-to-day and fit into their workflow."

"Prior solutions were overly complex and had a high barrier of entry for use. We had to retrain people to use it, and sales reps weren't going to take the time to fit a whole new user experience into their workflow."

"We really want to influence our sales team to use Guru as their first line of defense. Go there first. If you don't find what you're looking for, great. That might mean we have a gap in our enablement strategy. That's why I love Guru's Q&A feature, because it helps fill gaps in our knowledge repository."

"I was tasked with a single goal make our sales team more effective. This meant arming them with the context, knowledge, and tools that would free up their time to do what they do best sell."

"Great app makes workflow so much easier to have answers right in the browser window."