"If you use Confluence for your internal wiki you’re doing it wrong. Guru provides trusted content that’s accessible in an instant. Our team adoption was incredibly quick. I’ve looked at a million CMS solutions and this is my favorite."
"Guru is easy, intuitive, and powerful. I love that we can create thorough, organized, trusted information, and that it's easily accessible for our Sales and Support teams. We have a ton of product information that changes frequently, as well as internal workflows to keep track of, all while juggling communication with customers and prospects; being able to pull up a Chrome extension or web app to search for information that we know is accurate and thorough makes a huge difference for our efficiency and quality of support."
“In March, before my team launched Guru, our managers said that it was taking a literal third out of their days. So 2 ½ hours of their day on average was being just spent by answering individual one-off questions from the folks on their team.”
"I've had many calls where I easily navigated competitive situations thanks to Guru."
"The three apps our team spends the majority of our day in are email, salesforce and Guru."
"Guru has allowed us to create sales knowledge and a sales playbook that helps us scale as our team grows, eliminating time spent searching and allowing our sales reps to maximize their time spent selling."
"Searching through slack was a matter of I know it's somewhere but the results would bring up anything from any channel, or you would find three conflicting reports from three different people."
"I was creating cards whenever I felt that I could do it quickly. It was fun for me because once you did it one time you realize how easy it was. You almost can't get away with not doing it because it's so easy."
"We would have new hires scrolling through Slack in order to get up to speed on our internal processes and documentation, but that's not effective nor what Slack is designed to do."
"If I'm not sure how to do something, need more of a definition, or need presentations, I can easily search within Guru for what I need."
"Guru's card-based approach allows us to consolidate information, so I include the content that sales reps use as immediate talking points and then link to more in-depth information, such as case studies or white papers, as additional resources they can send to prospects. Guru is serving as an index of the knowledge spread throughout the company."
"We try to use tools that become part of our overall platform for running Sticker Mule. For example, everyone company-wide uses Slack for communication and Asana for task management. It's nice to see people agreeing Guru is the ideal solution for knowledge management. Previously, we didn't have agreement on what tool worked best."
"We tried to pin files in Slack, but they weren't intended to be used for how we used it important things can't live there or have any sense of longevity. We were barely treading water using Slack as a knowledge base."
"No one on our team will use any new app. It had to work in Slack because we just live there. We needed a knowledge base solution, but one that didn't feel like a separate app."
"Guru is a simple but powerful knowledge base that allows us to share knowledge and information across our team. The Chrome or Slack add-ons are accessible and useful, especially the Slack Emoji reactions to look up content, or to create content right from a Slack message. It's an insanely great idea."