348 Guidewire Testimonials

"Speed-to-market is a critically important business driver for us, as aging systems kept us operating as a ‘development shop’ and unable to address agent and policyholder demands in a timely manner. We felt that a hosted, managed-services approach would be the best one to take to enable our agents to focus on their core competency: providing our policyholders with the very best insurance and service we can offer. And with Guidewire Digital Portals being tightly integrated with InsuranceSuite, we can also easily offer self-service capabilities as an additional option to our policyholders."

"The satisfaction level with PolicyCenter and BillingCenter among our people has been very high from day one. Staff have been especially happy with the quality of the systems which enables them to increase their service and sales levels. We also appreciate the reduction in training time we are experiencing due to the familiarity with Guidewire technology."

"Right from the word ‘go’ from being trained in PolicyCenter, the agents were able to complete quotes straight away. They’re also able to use the majority of the functions within PolicyCenter. In addition to doing a straightforward quote, they can make changes to it. They can then use enhancements within the new system as well so that they can then add on additional things, all in order to tailor it to the customer’s needs."

"Since implementing PolicyCenter, with Rating Management, and BillingCenter, we’ve become more nimble in our ability to respond to market changes. Guidewire technology gives us the ability to provide the freedom of rate our underwriters need and the capability to make rate changes without involving a developer."

"We would have selected Guidewire PolicyCenter, BillingCenter, and ClaimCenter separately based on the strength of their individual merits but realized we would experience greater benefits having all three systems on a common technology platform."

"Our eight-month Guidewire ClaimCenter project was as good an implementation as it gets. I was very impressed with the Guidewire team and found them to be competent and knowledgeable. We worked as close partners throughout this process."

"It became clear in the evaluation process that Guidewire has extensive industry expertise as evidenced by the design of the application and its ease of use for adjusters. ClaimCenter's automated workflow and assignment capabilities will enable us to enhance services to our agents and policyholders. Our adjusters' time will be optimized allowing them to perform value-added activities for a more efficient claims handling process."

"We selected Guidewire BillingCenter because it is a state-of-the-art system built on modern technology, it includes excellent functionality out of the box, and is flexible allowing us to easily configure it to support our specific requirements. Guidewire has an excellent reputation, and a great track record of recent successful billing system implementations, making them an ideal business partner for us. We decided to expand our partnership with Guidewire as we have been happy with our relationship and with Guidewire BillingCenter®, which we are currently implementing, Guidewire ClaimCenter will allow us to more easily implement new technologies, handle claims processing more efficiently and quickly, and provide our remote workforce with better tools to do their job."

"The Guidewire modules for rating and client data management will help us increase our service levels and give us the flexibility we need to adapt to market changes and customer needs. Since we are now in production with Guidewire BillingCenter and ClaimCenter and are currently in the process of implementing Guidewire PolicyCenter, it made sense to leverage Guidewire’s pre-integrated modules to help us realize additional benefits quickly."

"Guidewire’s InsuranceSuite products appealed to us as functionally strong systems designed to work well together and integrate easily with our other applications to best support our business. They are an ideal fit for our company and we are excited about the project and the possibilities that lie ahead for our employees and clients."

"We are excited about the prospect of using Guidewire DataHub and InfoCenter as our primary data source. Having a complete solution with InsuranceSuite and Guidewire’s data management and business intelligence products will allow our users to quickly retrieve data and generate actionable business insights."

"Good data is critical to helping the organization achieve its strategic goals. The implementation of DataHub and InfoCenter, when combined with InsuranceSuite, will provide us with significantly greater operational visibility, in order to be more responsive to our customers and business partners."

"Guidewire provided us with well designed solutions and the expertise to help us make our vision a reality. We have been able to improve our processes and leverage the best practices built into the Guidewire applications. Our agents and independent brokers have welcomed the change and are finding PolicyCenter easy to use."

"Our companies are beginning to realize benefits from the common processes and business rules we now share - and from our common Guidewire technology platform. We are already seeing both operational and strategic efficiencies, and we can leverage our shared IT skills across our Guidewire systems which will prove beneficial for ongoing development and post-production maintenance."

"The Dominion is committed to ‘doing the right thing’ and our ClaimCenter decision is no exception. This new system will serve us well for years to come, and enables us to continue improving the excellent claims service our policyholders and brokers expect. We have been very impressed with Guidewire's unique combination of insurance software expertise and deep understanding of our industry."