"Western National’s DNA is based on the relationships our adjusters build with policyholders. The technology they use should enhance their judgement and allow them to stay focused on the customer experience, rather than hinder them with busy work. ClaimCenter provides the modern technology for us to provide a greater proactive …

"Guidewire ClaimCenter provides the capability for our claims adjusters to work more effectively. ClaimCenter uses business rules to allow us to automate workflows and tasks in order to enhance our ability to leverage best practices across our organization. Additionally, real-time management information affords the opportunity to identify and address handling …

“We now have 19% of our FNOL going through the online channel. That’s better than we expected. Customers are enjoying using the online FNOL, and customer satisfaction scores are higher than 80%.”

"We would have selected Guidewire PolicyCenter, BillingCenter, and ClaimCenter separately based on the strength of their individual merits but realized we would experience greater benefits having all three systems on a common technology platform."

"Our eight-month Guidewire ClaimCenter project was as good an implementation as it gets. I was very impressed with the Guidewire team and found them to be competent and knowledgeable. We worked as close partners throughout this process."

"It became clear in the evaluation process that Guidewire has extensive industry expertise as evidenced by the design of the application and its ease of use for adjusters. ClaimCenter's automated workflow and assignment capabilities will enable us to enhance services to our agents and policyholders. Our adjusters' time will be …

"We selected Guidewire BillingCenter because it is a state-of-the-art system built on modern technology, it includes excellent functionality out of the box, and is flexible allowing us to easily configure it to support our specific requirements. Guidewire has an excellent reputation, and a great track record of recent successful billing …

"The Guidewire modules for rating and client data management will help us increase our service levels and give us the flexibility we need to adapt to market changes and customer needs. Since we are now in production with Guidewire BillingCenter and ClaimCenter and are currently in the process of implementing …

"Guidewire’s InsuranceSuite products appealed to us as functionally strong systems designed to work well together and integrate easily with our other applications to best support our business. They are an ideal fit for our company and we are excited about the project and the possibilities that lie ahead for our …

"We are excited about the prospect of using Guidewire DataHub and InfoCenter as our primary data source. Having a complete solution with InsuranceSuite and Guidewire’s data management and business intelligence products will allow our users to quickly retrieve data and generate actionable business insights."

"Good data is critical to helping the organization achieve its strategic goals. The implementation of DataHub and InfoCenter, when combined with InsuranceSuite, will provide us with significantly greater operational visibility, in order to be more responsive to our customers and business partners."

"Guidewire provided us with well designed solutions and the expertise to help us make our vision a reality. We have been able to improve our processes and leverage the best practices built into the Guidewire applications. Our agents and independent brokers have welcomed the change and are finding PolicyCenter easy …

"Our companies are beginning to realize benefits from the common processes and business rules we now share - and from our common Guidewire technology platform. We are already seeing both operational and strategic efficiencies, and we can leverage our shared IT skills across our Guidewire systems which will prove beneficial …

"The Dominion is committed to ‘doing the right thing’ and our ClaimCenter decision is no exception. This new system will serve us well for years to come, and enables us to continue improving the excellent claims service our policyholders and brokers expect. We have been very impressed with Guidewire's unique …

"The Dominion looks to empower brokers and policyholders as much as possible. BillingCenter will allow us to offer options to our policyholders; options that suit how they prefer to interact with us whether through their broker, online or via smart phone."