348 Guidewire Testimonials

“The biggest benefit with InsuranceNow is that you don’t need a larger team or budget. And for maintenance or enhancements, it’s straightforward. It’s easy to use and train on, and it’s paired with excellent support from the Guidewire community.”

"ClaimCenter has been one of the most smooth and well-run implementation projects I have seen in my career. Guidewire has set an example for how IT projects should be run."

"This project was very challenging in terms of what we wanted to accomplish, the vast geography we were working with, and the fact that we selected a vendor in Guidewire who had no previous experience in Russia and whose product wasn’t yet available in Russian. Together we have made the impossible a reality. Guidewire was open and honest with us and they kept their promises. This, along with the determination and talent of our team, ClaimCenter’s flexibility, and strong RGS management vision and support, enabled us to succeed. We chose Guidewire to help us raise claims settlement quality, gain visibility and consistency in our settlement processes, and reduce our operating costs across our regions. Guidewire has not disappointed us; the benefits we are seeing with ClaimCenter increase with each roll-out we do. We have centralised all non-client-facing operations which allow shared services to be efficiently performed and managed and cost effectively executed. This now enables our appraisers, adjusters and field staff to focus on providing the best possible service to our clients. Rosgosstrakh is leveraging modern, proven technology to transform our operations. We chose ClaimCenter as it enables us to use common processes and a single core system across all our claims offices and provide the best service to our clients."

"We pride ourselves on being a very flexible, personal-touch organization and BillingCenter is a system that will allow us to expand our capabilities while maintaining our high service standards. We eagerly anticipate the service enhancements BillingCenter will enable us to make for our policyholders and agents."

"We knew that a new claims system would be beneficial for us but we needed to demonstrate significant benefits to win the support of our member companies. Guidewire’s Value Consulting team helped us build our business case for the project using their Wedge Business Case methodology. A group of our members utilized this tool and found substantial benefits. This was a very valuable process that resulted in the creation of the business case which will now guide our implementation project to ensure we realize benefits. Having our people complete the Guidewire Wedge Business Case and reach the results on their own was very convincing and I can proudly say resulted in 100% member support for our Guidewire decision."

"We are satisfied with the business and IT benefits we have already received from ClaimCenter. Our staff previously had several administrative tasks to complete to file a claim, but due to the automation of these tasks, thanks to ClaimCenter, our staff has been empowered to focus on more high-value services to customers. We are pleased that ClaimCenter has helped us cut approximately 75 percent of our clerical work."

"Guidewire’s approach to customer self-sufficiency - equipping us to maintain and extend the system ourselves– was very appealing to us. We are eager to proceed with the project and to deliver the system for our members and our customers."

"Guidewire impressed us with a modern system that is easy to use, reliable, and flexible to best serve the needs of our members. Guidewire had us up and running in just six months from our decision to move forward; we were in production even before we received our first claim."

"The system needed to be solid, quick to implement, and not tied to a single technology platform. Guidewire provides an innovative design with incredible flexibility to change the user interface, business rules, and even the underlying data model in minutes. This promises to save us time and money in adapting to our growing business requirements."

"In addition to the business and IT benefits we know Guidewire InsuranceSuite will bring to us, we selected InsuranceSuite because the governing principles of how Guidewire has architected its software have remained intact since 2002. We were impressed with the way that Guidewire’s software was developed which allows it to be easily customized and integrated with external partners, suppliers and other market solutions for a streamlined insurance experience."

"We are committed to providing our policyholders and brokers the very best service we can. We have found what we believe is the ideal solution with Guidewire’s industry leading product set and commitment to R&D, coupled with EY’s expertise in Guidewire project implementations, hosting and managed services capabilities. This combination will put us on an equal footing with companies much larger in size than we are and it will allow us to focus on what we do best: protect and serve our customers."

"From the beginning, we were looking for a single platform with the same technology for all the products since we were replacing all our legacy systems. Implementation of the Guidewire suite of products will have a significant positive impact due to increased functionality, improved overall customer experience (internal and external), and enhanced efficiencies. Guidewire is the right long-term partner for our business transformation needs."

"We selected Guidewire PolicyCenter and BillingCenter for the comprehensive functionality each system provides. We wanted to equip our employees with the best technology we could find and believe that these products will support their efforts and enable us to be more responsive to our customers and agents."

"We had the opportunity to speak with several insurers about their experiences working with Guidewire and its products – all gave such glowing feedback. Everyone we have met from Guidewire has been exceptional to work with. This process has instilled confidence in our decision to work with them on our transformation projects."

"Since implementing PolicyCenter, with Rating Management, and BillingCenter, we’ve become more nimble in our ability to respond to market changes. Guidewire technology gives us the ability to provide the freedom of rate our underwriters need and the capability to make rate changes without involving a developer."