348 Guidewire Testimonials

"ClaimCenter has all the functionality and flexibility we were looking for in a new system and it will be our single source of truth electronic claim file. ClaimCenter will enable us to capture and quickly access information from a variety of sources, so that we can provide better customer service – faster."

"Mercury’s goal is to provide great service and market-leading solutions for our agents and customers. We believe it is essential that we make strategic investments in well-architected platforms that are robust, nimble and flexible. We selected Guidewire for their reliable track record and integrated core P&C platform that will give us the ability to innovate and allow us to quickly adapt to our customers’ changing needs. We believe we will make the most of our investment by implementing a packaged set of solutions from one vendor. We felt Guidewire’s PolicyCenter, BillingCenter, and ClaimCenter, were very strong as individual offerings, but together they would provide even more benefits, such as greater flexibility for business expansion and a simplified maintenance process."

"ClaimCenter enables us to immediately assign claims to the appropriate adjuster at loss intake based on the expertise the claim requires and adjuster workloads, which results in better and faster policyholder service."

"We are satisfied with the business and IT benefits we have already received from ClaimCenter. Our staff previously had several administrative tasks to complete to file a claim, but due to the automation of these tasks, thanks to ClaimCenter, our staff has been empowered to focus on more high-value services to customers. We are pleased that ClaimCenter has helped us cut approximately 75 percent of our clerical work."

"Guidewire’s approach to customer self-sufficiency - equipping us to maintain and extend the system ourselves– was very appealing to us. We are eager to proceed with the project and to deliver the system for our members and our customers."

"Guidewire impressed us with a modern system that is easy to use, reliable, and flexible to best serve the needs of our members. Guidewire had us up and running in just six months from our decision to move forward; we were in production even before we received our first claim."

"The system needed to be solid, quick to implement, and not tied to a single technology platform. Guidewire provides an innovative design with incredible flexibility to change the user interface, business rules, and even the underlying data model in minutes. This promises to save us time and money in adapting to our growing business requirements."

"In addition to the business and IT benefits we know Guidewire InsuranceSuite will bring to us, we selected InsuranceSuite because the governing principles of how Guidewire has architected its software have remained intact since 2002. We were impressed with the way that Guidewire’s software was developed which allows it to be easily customized and integrated with external partners, suppliers and other market solutions for a streamlined insurance experience."

"We are committed to providing our policyholders and brokers the very best service we can. We have found what we believe is the ideal solution with Guidewire’s industry leading product set and commitment to R&D, coupled with EY’s expertise in Guidewire project implementations, hosting and managed services capabilities. This combination will put us on an equal footing with companies much larger in size than we are and it will allow us to focus on what we do best: protect and serve our customers."

"From the beginning, we were looking for a single platform with the same technology for all the products since we were replacing all our legacy systems. Implementation of the Guidewire suite of products will have a significant positive impact due to increased functionality, improved overall customer experience (internal and external), and enhanced efficiencies. Guidewire is the right long-term partner for our business transformation needs."

"We selected Guidewire PolicyCenter and BillingCenter for the comprehensive functionality each system provides. We wanted to equip our employees with the best technology we could find and believe that these products will support their efforts and enable us to be more responsive to our customers and agents."

"We had the opportunity to speak with several insurers about their experiences working with Guidewire and its products – all gave such glowing feedback. Everyone we have met from Guidewire has been exceptional to work with. This process has instilled confidence in our decision to work with them on our transformation projects."

"Since implementing PolicyCenter, with Rating Management, and BillingCenter, we’ve become more nimble in our ability to respond to market changes. Guidewire technology gives us the ability to provide the freedom of rate our underwriters need and the capability to make rate changes without involving a developer."

"We would have selected Guidewire PolicyCenter, BillingCenter, and ClaimCenter separately based on the strength of their individual merits but realized we would experience greater benefits having all three systems on a common technology platform."

"Our eight-month Guidewire ClaimCenter project was as good an implementation as it gets. I was very impressed with the Guidewire team and found them to be competent and knowledgeable. We worked as close partners throughout this process."