348 Guidewire Testimonials

"Guidewire impressed us with a modern system that is easy to use, reliable, and flexible to best serve the needs of our members. Guidewire had us up and running in just six months from our decision to move forward; we were in production even before we received our first claim."

"Simplifying our IT architecture was a key objective of our modernisation plan. Guidewire ClaimCenter has met our high expectations on flexible configuration in combination with a robust architecture, making it an ideal technology foundation to serve the needs of our insurance business and their customers. This is a significant enterprise-wide undertaking for Guild. To help us select the right vendor, we developed a ‘Decision Selection Model’ at the outset of our project. This model was invaluable in helping us judge the strength of prospective vendors in areas of Process (functionality), Architecture, and Partnership. We selected Guidewire as our business partner – for the quality of its people, its strong corporate values, product robustness, and the flexibility of its architecture."

"Guidewire has enabled us to implement pricing models that we weren't able to previously and allowed us to expedite our state expansion plan, both of which contributed to improvements in our loss ratio."

"We are looking forward to the business benefits that BillingCenter will bring due to its ease of use, including a better customer experience for both our independent agents and policyholders."

"Guidewire BillingCenter has all of the features we were looking for in a billing system and more. We live in the system and are enjoying the enhancements it brings to our daily lives and the service level improvements we are able to share with our agents and policyholders. Guidewire BillingCenter is a well thought out product. We are excited about the business and service-level improvements BillingCenter will help us make and how easily and accurately we will be able to share information across our company, with our policyholders, and with our agents. BillingCenter will also grow with us, helping us meet future strategic and compliance objectives."

"Guidewire’s technology platform is well designed and architected. We first encountered the flexibility of Guidewire products with our ClaimCenter implementation. BillingCenter is equally as configurable enabling us to tailor the system to meet our needs. We were looking for a billing system built with modern technology that could easily 'talk' with our other systems. From our past experience with Guidewire products, we knew that BillingCenter could be tailored to our needs and integrated into our system environment."

"The ten-month Guidewire ClaimCenter implementation project was extremely well run, on-budget, and in-production two months ahead of schedule. The improved efficiencies we've gained with ClaimCenter enable us to manage claims faster and more efficiently than ever before."

"ClaimCenter has received universal acceptance by our adjusters. Our employees were involved in the project each step of the way; they were our testers, and provided invaluable input as we configured ClaimCenter to our needs."

"The first place to make a positive impression in claims handling is at the time of the loss report. ClaimCenter has enabled us to significantly improve our First Notice of Loss (FNOL) service levels and process. ClaimCenter’s intuitive loss screens and automated claim assignment functionality enables us to start adjusting the claim immediately upon loss notification, improving our claims service levels and saving us time and money. The latter ultimately gets returned to our policyholders as dividends."

"While we had success with our Guidewire ClaimCenter implementation, we selected Guidewire PolicyCenter and BillingCenter because of the depth of functionality of each system individually. The maturation of PolicyCenter and BillingCenter caught our attention, and we believe the capabilities of the systems will help us meet our long-term IT and business goals."

"Guidewire PolicyCenter and BillingCenter provide us with the key business functionality and flexibility necessary for us to continue to meet our customers' evolving needs, while the technology platform enables us to continue the advancement of our state-of-the-art core system portfolio. PacificComp will also be able to achieve further operational efficiencies by leveraging the native integration between Guidewire applications."

"Guidewire ClaimCenter supports our strategy of deploying world-class technology for our core operations. Because ClaimCenter is accessed via the Internet, we can provide a modern claim handling experience while minimizing our fixed costs."

"Our organization is dedicated to continuous improvement in our claim processes to deliver superior customer service to employers and claimants. Guidewire ClaimCenter gives us the flexibility to meet our unique requirements and to support our business as it grows and evolves over the years to come."

"We selected Guidewire InsuranceSuite because its out of the box capabilities met our requirements with almost no customization, which will allow us to adopt best-in-class practices quickly. We also valued the high quality of the software, as well as the abundant positive feedback we received from current Guidewire customers. We considered selecting three different vendors if that would have provided us with the best functional support and technology on the market, but we found that the individual merits of Guidewire’s PolicyCenter, BillingCenter, and ClaimCenter were market-leading. We are looking forward to the benefits of having our core systems on one cohesive platform; including the productivity and efficiencies we will gain from having streamlined processes across our core functions."

"We selected BillingCenter for its flexibility and upgradeability. We needed a system that we could own and leverage to support evolving business needs such as eBilling, with reduced time to bring new enhancements to market. We also appreciated the high quality of the software and BillingCenter’s ability to integrate into our existing IT landscape."