348 Guidewire Testimonials

"ClaimCenter has all the functionality and flexibility we were looking for in a new system and it will be our single source of truth electronic claim file. ClaimCenter will enable us to capture and quickly access information from a variety of sources, so that we can provide better customer service – faster."

"Mercury’s goal is to provide great service and market-leading solutions for our agents and customers. We believe it is essential that we make strategic investments in well-architected platforms that are robust, nimble and flexible. We selected Guidewire for their reliable track record and integrated core P&C platform that will give us the ability to innovate and allow us to quickly adapt to our customers’ changing needs. We believe we will make the most of our investment by implementing a packaged set of solutions from one vendor. We felt Guidewire’s PolicyCenter, BillingCenter, and ClaimCenter, were very strong as individual offerings, but together they would provide even more benefits, such as greater flexibility for business expansion and a simplified maintenance process."

"ClaimCenter enables us to immediately assign claims to the appropriate adjuster at loss intake based on the expertise the claim requires and adjuster workloads, which results in better and faster policyholder service."

"The ten-month Guidewire ClaimCenter implementation project was extremely well run, on-budget, and in-production two months ahead of schedule. The improved efficiencies we've gained with ClaimCenter enable us to manage claims faster and more efficiently than ever before."

"ClaimCenter has received universal acceptance by our adjusters. Our employees were involved in the project each step of the way; they were our testers, and provided invaluable input as we configured ClaimCenter to our needs."

"The first place to make a positive impression in claims handling is at the time of the loss report. ClaimCenter has enabled us to significantly improve our First Notice of Loss (FNOL) service levels and process. ClaimCenter’s intuitive loss screens and automated claim assignment functionality enables us to start adjusting the claim immediately upon loss notification, improving our claims service levels and saving us time and money. The latter ultimately gets returned to our policyholders as dividends."

"While we had success with our Guidewire ClaimCenter implementation, we selected Guidewire PolicyCenter and BillingCenter because of the depth of functionality of each system individually. The maturation of PolicyCenter and BillingCenter caught our attention, and we believe the capabilities of the systems will help us meet our long-term IT and business goals."

"Guidewire PolicyCenter and BillingCenter provide us with the key business functionality and flexibility necessary for us to continue to meet our customers' evolving needs, while the technology platform enables us to continue the advancement of our state-of-the-art core system portfolio. PacificComp will also be able to achieve further operational efficiencies by leveraging the native integration between Guidewire applications."

"Guidewire ClaimCenter supports our strategy of deploying world-class technology for our core operations. Because ClaimCenter is accessed via the Internet, we can provide a modern claim handling experience while minimizing our fixed costs."

"Our organization is dedicated to continuous improvement in our claim processes to deliver superior customer service to employers and claimants. Guidewire ClaimCenter gives us the flexibility to meet our unique requirements and to support our business as it grows and evolves over the years to come."

"We selected Guidewire InsuranceSuite because its out of the box capabilities met our requirements with almost no customization, which will allow us to adopt best-in-class practices quickly. We also valued the high quality of the software, as well as the abundant positive feedback we received from current Guidewire customers. We considered selecting three different vendors if that would have provided us with the best functional support and technology on the market, but we found that the individual merits of Guidewire’s PolicyCenter, BillingCenter, and ClaimCenter were market-leading. We are looking forward to the benefits of having our core systems on one cohesive platform; including the productivity and efficiencies we will gain from having streamlined processes across our core functions."

"We selected BillingCenter for its flexibility and upgradeability. We needed a system that we could own and leverage to support evolving business needs such as eBilling, with reduced time to bring new enhancements to market. We also appreciated the high quality of the software and BillingCenter’s ability to integrate into our existing IT landscape."

"We found BillingCenter to be the most contemporary product on the market. “We scrutinized our technology options and found BillingCenter’s open architecture to be well designed, highly configurable and easy to integrate with."

"We pride ourselves on being a very flexible, personal-touch organization and BillingCenter is a system that will allow us to expand our capabilities while maintaining our high service standards. We eagerly anticipate the service enhancements BillingCenter will enable us to make for our policyholders and agents."

"We knew that a new claims system would be beneficial for us but we needed to demonstrate significant benefits to win the support of our member companies. Guidewire’s Value Consulting team helped us build our business case for the project using their Wedge Business Case methodology. A group of our members utilized this tool and found substantial benefits. This was a very valuable process that resulted in the creation of the business case which will now guide our implementation project to ensure we realize benefits. Having our people complete the Guidewire Wedge Business Case and reach the results on their own was very convincing and I can proudly say resulted in 100% member support for our Guidewire decision."