348 Guidewire Testimonials

"While our claims department has an outstanding performance record, we felt we could provide our policyholders and agents even better service with an investment in a new system. We conducted a comprehensive search to find our claims staff the best next-generation claims solution available, selecting Guidewire ClaimCenter due to its extensive functionality, intuitive web interface, and ease of use. In fact, our users required less than a full day of ClaimCenter training to get up and running on the system using basic functionality during a pilot phase."

"Right from the word ‘go’ from being trained in PolicyCenter, the agents were able to complete quotes straight away. They’re also able to use the majority of the functions within PolicyCenter. In addition to doing a straightforward quote, they can make changes to it. They can then use enhancements within the new system as well so that they can then add on additional things, all in order to tailor it to the customer’s needs."

"The satisfaction level with PolicyCenter and BillingCenter among our people has been very high from day one. Staff have been especially happy with the quality of the systems which enables them to increase their service and sales levels. We also appreciate the reduction in training time we are experiencing due to the familiarity with Guidewire technology."

"ClaimCenter enables us to immediately assign claims to the appropriate adjuster at loss intake based on the expertise the claim requires and adjuster workloads, which results in better and faster policyholder service."

"During our search for a new billing system one of our key priorities was to find a system that would give us options for functionality that we don’t currently have now but could turn on in the future, for example, mobile application updates. We are dedicated to enhancing the customer experience for Kentucky Farm Bureau members through innovation, and we are confident that Guidewire BillingCenter will be able to seamlessly handle the system changes needed to do so."

"We were looking to consolidate the current systems we were using across our companies to a single system that would unify all our disparate billing processes and approaches for our policyholders and distribution partners. BillingCenter, as a highly configurable system, is very intuitive and will make our system replacement process go more quickly and smoothly."

"Key drivers that led us to choose BillingCenter were its industry reputation and its intuitive interfaces. We are impressed with Guidewire’s technology and architecture and are excited about the vision Guidewire has for its products."

"ClaimCenter assists us in delivering superior claims adjusting results to our customers and has enabled us to improve our file organization and file quality. The system also enhances our compliance with state regulations and our best practices. Its intuitive design allows integration with our vendors, as well as ease in training our new adjusters."

"With the flexibility and power of Guidewire ClaimCenter, we've been able to implement our ideal claims process rather than having to force-fit the process to technology as we had done with other systems. For the first time, our entire management team and key stakeholders have an up-to-the minute and complete view into our claims handling process, allowing managers to proactively oversee their team's workloads and giving other stakeholders ‘view-only' access to keep everyone current on claim status."

"Our ClaimCenter implementation went very smoothly, especially given that the project required multiple complex integrations to our existing systems. The Guidewire team was extremely knowledgeable and easy to work with. They went the extra mile from day one and ensured complete knowledge transfer to our staff, preparing us well to manage our new environment going forward."

"Mercury’s goal is to provide great service and market-leading solutions for our agents and customers. We believe it is essential that we make strategic investments in well-architected platforms that are robust, nimble and flexible. We selected Guidewire for their reliable track record and integrated core P&C platform that will give us the ability to innovate and allow us to quickly adapt to our customers’ changing needs. We believe we will make the most of our investment by implementing a packaged set of solutions from one vendor. We felt Guidewire’s PolicyCenter, BillingCenter, and ClaimCenter, were very strong as individual offerings, but together they would provide even more benefits, such as greater flexibility for business expansion and a simplified maintenance process."

"We were looking for a system that would allow us to take control of our own destiny and make product changes and system upgrades ourselves - how and when we wanted. Guidewire PolicyCenter’s out-of-the-box functionality and workflows will empower our users and the system’s flexible design will allow us to become much more self-sufficient."

"Our ClaimCenter implementation was one of the smoothest roll-outs of a major system by our organization. We have been in production with ClaimCenter for some time now, and can appreciate the significant benefits the system offers. We have seen a positive impact on our claims metrics and a dramatic reduction in our turnaround time for many types of system change requests. ClaimCenter supports our adjusting processes and allows good people to be even more efficient and effective."

"If you think from a claim examiner’s point of view, their job is to keep the whole history of a claim at their fingertips and in their minds so they can manage the claim. ClaimCenter enables them to do that."

"We are looking forward to the business benefits that BillingCenter will bring due to its ease of use, including a better customer experience for both our independent agents and policyholders."