348 Guidewire Testimonials

“We have developed a deep partnership with Guidewire through our decade-long use of InsuranceNow, providing us with the opportunity to upgrade our IT capabilities in the cloud so that the company can stay ahead of our competitors and market trends, We are confident that moving to Guidewire Cloud will help increase our IT staff efficiency by freeing them from having to constantly maintain our systems and instead empowering them to be able to focus on driving mission-critical business objectives to further accelerate our growth and continue our commitment of providing the very best insurance products and service we can offer to our policyholders and agents.”

"SBI Insurance has maintained the delivery of customer-centric services as its vision since the company was founded. We have endeavored to provide our customers with high quality services that leverage the benefits of web-based services at the lowest insurance rates in the industry. Guidewire Software’s product vision is very close to our own. Guidewire Software® provides highly accomplished solutions and consulting services with the premise that, in the final analysis, we operate the system ourselves. The result is that we will be able to implement a system that meets our demands in terms of superior quality, agility and cost effectiveness."

"Standardizing our claims handling processes with ClaimCenter will result in consistent, accurate, and prompt claims outcomes for our customers. Our goal is to be recognized as the premier claims organization in the insurance industry. The performance and operational visibility improvements ClaimCenter provides, such as the system’s built-in performance metrics to ensure we are performing to our internally established best practices, will certainly help us achieve this, and will also demonstrate our willingness to pay philosophy."

"Our successful deployment of PolicyCenter provides the foundation for our future as we move all policy processing to a single, flexible system. Improving our systems and processes was essential to enhancing the way we do business with our customers. We are very pleased with the benefits we are already realizing and are looking forward to more of the same as we continue to roll out PolicyCenter. Working with Guidewire was a positive experience for our organization. Our deployment of a web-based claims handling solution will help us efficiently manage our operations, IT support efforts, and overall costs."

"ClaimCenter enables us to immediately assign claims to the appropriate adjuster at loss intake based on the expertise the claim requires and adjuster workloads, which results in better and faster policyholder service."

"During our search for a new billing system one of our key priorities was to find a system that would give us options for functionality that we don’t currently have now but could turn on in the future, for example, mobile application updates. We are dedicated to enhancing the customer experience for Kentucky Farm Bureau members through innovation, and we are confident that Guidewire BillingCenter will be able to seamlessly handle the system changes needed to do so."

"We were looking to consolidate the current systems we were using across our companies to a single system that would unify all our disparate billing processes and approaches for our policyholders and distribution partners. BillingCenter, as a highly configurable system, is very intuitive and will make our system replacement process go more quickly and smoothly."

"Key drivers that led us to choose BillingCenter were its industry reputation and its intuitive interfaces. We are impressed with Guidewire’s technology and architecture and are excited about the vision Guidewire has for its products."

"ClaimCenter assists us in delivering superior claims adjusting results to our customers and has enabled us to improve our file organization and file quality. The system also enhances our compliance with state regulations and our best practices. Its intuitive design allows integration with our vendors, as well as ease in training our new adjusters."

"With the flexibility and power of Guidewire ClaimCenter, we've been able to implement our ideal claims process rather than having to force-fit the process to technology as we had done with other systems. For the first time, our entire management team and key stakeholders have an up-to-the minute and complete view into our claims handling process, allowing managers to proactively oversee their team's workloads and giving other stakeholders ‘view-only' access to keep everyone current on claim status."

"Our ClaimCenter implementation went very smoothly, especially given that the project required multiple complex integrations to our existing systems. The Guidewire team was extremely knowledgeable and easy to work with. They went the extra mile from day one and ensured complete knowledge transfer to our staff, preparing us well to manage our new environment going forward."

"Mercury’s goal is to provide great service and market-leading solutions for our agents and customers. We believe it is essential that we make strategic investments in well-architected platforms that are robust, nimble and flexible. We selected Guidewire for their reliable track record and integrated core P&C platform that will give us the ability to innovate and allow us to quickly adapt to our customers’ changing needs. We believe we will make the most of our investment by implementing a packaged set of solutions from one vendor. We felt Guidewire’s PolicyCenter, BillingCenter, and ClaimCenter, were very strong as individual offerings, but together they would provide even more benefits, such as greater flexibility for business expansion and a simplified maintenance process."

"We were looking for a system that would allow us to take control of our own destiny and make product changes and system upgrades ourselves - how and when we wanted. Guidewire PolicyCenter’s out-of-the-box functionality and workflows will empower our users and the system’s flexible design will allow us to become much more self-sufficient."

"Our ClaimCenter implementation was one of the smoothest roll-outs of a major system by our organization. We have been in production with ClaimCenter for some time now, and can appreciate the significant benefits the system offers. We have seen a positive impact on our claims metrics and a dramatic reduction in our turnaround time for many types of system change requests. ClaimCenter supports our adjusting processes and allows good people to be even more efficient and effective."

"If you think from a claim examiner’s point of view, their job is to keep the whole history of a claim at their fingertips and in their minds so they can manage the claim. ClaimCenter enables them to do that."