348 Guidewire Testimonials

"The first place to make a positive impression in claims handling is at the time of the loss report. ClaimCenter has enabled us to significantly improve our First Notice of Loss (FNOL) service levels and process. ClaimCenter’s intuitive loss screens and automated claim assignment functionality enables us to start adjusting the claim immediately upon loss notification, improving our claims service levels and saving us time and money. The latter ultimately gets returned to our policyholders as dividends."

"Now we’re agile, and we’re able to move quickly and make changes. We’re free to do what we need to do to be successful and grow our company."

"The collaboration of our Claim End-Game Solutions initiative and Guidewire Claim Center will provide us with capabilities to establish a leading industry position in claim processes as well as improve customer service."

"Our positive experiences with the innovation and quality of ClaimCenter and PolicyCenter were important factors in our selection of BillingCenter. We are excited about the innovative tools we’ll be able to offer our agents and policyholders to help us meet our current and future business and IT goals."

"We receive consistent feedback from our agents that one of our most significant strengths is our responsiveness to their requests and suggestions for system enhancements or new tools to help them do their jobs. Guidewire InsuranceSuite will help us continue to provide high levels of service to our agents and support us in reaching our other strategic goals."

"Our team has been very satisfied with ClaimCenter from day one. We are eager to exploit the capabilities of ClaimCenter, and we’re very happy with the operational efficiency, technical proficiency and customer service gains ClaimCenter is enabling thus far."

"ClaimCenter has been one of the most smooth and well-run implementation projects I have seen in my career. Guidewire has set an example for how IT projects should be run."

"Our adjusters have been very positive about the introduction of Guidewire ClaimCenter. They appreciate its highly intuitive user interface, which enables them to get work done more easily."

"With PolicyCenter, we are adopting foundational technology that is flexible and future-oriented. A lot of what we do today, in terms of our sales process, is manual, time consuming, and inflexible. We look forward to PolicyCenter helping us enhance our customer focus and maintain the company’s financial stability."

"Our previous experience with Guidewire played a large part in our decision to implement BillingCenter. But Guidewire’s best-in-class technology speaks for itself. We are now implementing a billing solution that will grow with us and deliver operational efficiencies and cost benefits well into the future."

"We selected Guidewire as a partner to help us transform our underwriting and policy administration operations because of its significant industry footprint, implementation methodologies, and the best practices it will bring to Island Insurance that we can leverage across our entire business. We are confident that PolicyCenter will help us increase our service levels to both our agents and customers."

"Guidewire ClaimCenter provides the well rounded functionality that we were looking for in our new claims system. We are confident that ClaimCenter will help us reach new levels of productivity and responsiveness in our claims management and customer service efforts. We are already seeing the early benefits of having a holistic, intuitive claims management environment complete with fewer manual administrative tasks allowing our adjusters to stay focused on serving our customers coupled with permitting staff to spend more time on high value add adjusting tasks that positively impact indemnity and expense spend."

"We found a great partner in Guidewire. We faced a high level of complexity due to our previous systems and the need to implement all three systems within InsuranceSuite at the same time. We truly believe we wouldn’t have been as successful if we hadn’t been working with Guidewire on this business transformation."

"We are proud of our successful implementation of Guidewire InsuranceSuite, a major milestone in our ongoing business transformation. We are already receiving several benefits from InsuranceSuite, and we are confident that we now have a platform that will help us meet our current and future IT and business goals."

"Our successful deployment of PolicyCenter provides the foundation for our future as we move all policy processing to a single, flexible system. Improving our systems and processes was essential to enhancing the way we do business with our customers. We are very pleased with the benefits we are already realizing and are looking forward to more of the same as we continue to roll out PolicyCenter. Working with Guidewire was a positive experience for our organization. Our deployment of a web-based claims handling solution will help us efficiently manage our operations, IT support efforts, and overall costs."