348 Guidewire Testimonials

"While our claims department has an outstanding performance record, we felt we could provide our policyholders and agents even better service with an investment in a new system. We conducted a comprehensive search to find our claims staff the best next-generation claims solution available, selecting Guidewire ClaimCenter due to its extensive functionality, intuitive web interface, and ease of use. In fact, our users required less than a full day of ClaimCenter training to get up and running on the system using basic functionality during a pilot phase."

"Right from the word ‘go’ from being trained in PolicyCenter, the agents were able to complete quotes straight away. They’re also able to use the majority of the functions within PolicyCenter. In addition to doing a straightforward quote, they can make changes to it. They can then use enhancements within the new system as well so that they can then add on additional things, all in order to tailor it to the customer’s needs."

"The satisfaction level with PolicyCenter and BillingCenter among our people has been very high from day one. Staff have been especially happy with the quality of the systems which enables them to increase their service and sales levels. We also appreciate the reduction in training time we are experiencing due to the familiarity with Guidewire technology."

"We began our core system upgrades in the claims area. After selecting Guidewire, we reviewed our claims handling practices and decided how we wanted to handle claims - as opposed to automating what we had previously been doing. This process helped us identify challenge areas which we then addressed during our implementation."

"ClaimCenter is enabling us to increase the speed and efficiency with which we are able to process claims by automating processes and ensuring handling consistencies across our staff. With ClaimCenter, all of our claims handling capabilities are in one system, simplifying our adjusters’ lives and enabling us to better focus on serving our policyholders and agents."

"FCCI values the reputation we’ve earned for fast and fair claim settlement. Deploying ClaimCenter makes us even more efficient, translating to even better service for our customers."

"In addition to their ClaimCenter solution, Guidewire brought very knowledgeable and professional resources to our project. With Guidewire's assistance, FCCI was able to own this project. We gained the expertise to configure, maintain and further integrate our new system. Thanks to Guidewire, FCCI is self-sufficient now and can make adjustments as our business needs evolve. After performing a thorough search for just the right system, we were impressed to discover that Guidewire ClaimCenter provides functional depth and breadth across all lines of business. As a modern web-based system, ClaimCenter will provide our in-house and remotely-based adjusters with a powerful application to consistently and efficiently process claims, and it will also give us the flexibility to adapt to business changes without incurring huge costs."

"Claims management is complex. Having immediate access to more advanced tracking and reporting tools will assist Frank Cowan Company in proactively moving claims to resolution resulting in enhanced customer service. Improved visibility into our claims handling operations will also enable us to better flag and act on the early warning signs that indicate when a claim may be veering from an acceptable resolution path."

"We selected Guidewire as our technology partner for this project because we believe Guidewire ClaimCenter is the best-in-class claims management offering in the property and casualty insurance industry. In addition, we appreciate that ClaimCenter will easily integrate with other applications we use."

"We selected Guidewire because we wanted a tightly integrated suite of products to improve operational effectiveness and efficiency while improving customer service through a client-centric view of policyholder information. We were impressed with Guidewire’s product maturity, market share, and track record of successful implementations and believe our strategic partnership will assist Frankenmuth in achieving our core purpose, ‘To Provide Peace of Mind’ for years to come."

"We found Guidewire ClaimCenter to be significantly ahead of other systems on the market. Our Guidewire implementation project was the smoothest we have ever experienced – and it came in both on time and on budget."

"Guidewire ClaimCenter provides the capability for our claims adjusters to work more effectively. ClaimCenter uses business rules to allow us to automate workflows and tasks in order to enhance our ability to leverage best practices across our organization. Additionally, real-time management information affords the opportunity to identify and address handling and process issues before impacting service or financial outcomes."

"Implementation of the Guidewire system will have a significant positive impact due to increased functionality and an improved overall experience. Germania will be able to more effectively meet our customers’ needs."

"From the very beginning, we were looking for a full product suite to transform our business. There are a number of factors that appealed to us regarding Guidewire and InsuranceSuite. We were impressed with the strength of Guidewire’s overall technology architecture as well as InsuranceSuite’s functionality. Also, we have confidence in Guidewire based on their implementation record of success and their strong reputation."

"We wanted to ensure that our employees have the best technology available to help them to do their jobs as efficiently and effectively as possible. ClaimCenter will not only support their efforts it will also enable us to offer more robust and flexible customer- and agent-facing services. The feedback we have received from our employees about ClaimCenter has been very positive. We are saving time on several fronts now. From the automated creation of correspondence and letters to the ease of reviewing and navigating files, ClaimCenter is allowing our staff to work very efficiently and effectively."