348 Guidewire Testimonials

"Lots of customers were devastated by the weather, They had Christmas trees floating around their living rooms."

"In Soviet times, we only had one insurance company. There was no competition, and you had to go to the main office to buy insurance. After the Soviet Union collapsed, we had 1,000 companies. But trust in insurance was destroyed because the companies disappeared as soon as customers began to make claims. Later, the market became more mature, but the trust wasn’t recovered fully."

“In the past we’ve had to wait for cycles, and in particular, like on a holiday or weekend, that can be a three- or four-day process before a check goes out the door, So it has allowed us to service the customer much faster.”

"It was important for us to find the right solutions for our business. Our preference was that these be from the same vendor so that we could best leverage our internal IT skills across systems. We also wanted to remain self-reliant since we will be living with these systems long-term, so the systems needed to be easy to work with. Guidewire offered individually strong applications with the added benefit of a common architectural foundation, which met our needs nicely. PolicyCenter and BillingCenter will enable us to personalize the communications and level of service we provide. Technology limitations will no longer be a barrier to the service enhancements and process improvements we would like to implement. For instance, we’ll be able to get policies into the hands of our customers more quickly."

"We began our core system upgrades in the claims area. After selecting Guidewire, we reviewed our claims handling practices and decided how we wanted to handle claims - as opposed to automating what we had previously been doing. This process helped us identify challenge areas which we then addressed during our implementation."

"ClaimCenter is enabling us to increase the speed and efficiency with which we are able to process claims by automating processes and ensuring handling consistencies across our staff. With ClaimCenter, all of our claims handling capabilities are in one system, simplifying our adjusters’ lives and enabling us to better focus on serving our policyholders and agents."

"FCCI values the reputation we’ve earned for fast and fair claim settlement. Deploying ClaimCenter makes us even more efficient, translating to even better service for our customers."

"In addition to their ClaimCenter solution, Guidewire brought very knowledgeable and professional resources to our project. With Guidewire's assistance, FCCI was able to own this project. We gained the expertise to configure, maintain and further integrate our new system. Thanks to Guidewire, FCCI is self-sufficient now and can make adjustments as our business needs evolve. After performing a thorough search for just the right system, we were impressed to discover that Guidewire ClaimCenter provides functional depth and breadth across all lines of business. As a modern web-based system, ClaimCenter will provide our in-house and remotely-based adjusters with a powerful application to consistently and efficiently process claims, and it will also give us the flexibility to adapt to business changes without incurring huge costs."

"Claims management is complex. Having immediate access to more advanced tracking and reporting tools will assist Frank Cowan Company in proactively moving claims to resolution resulting in enhanced customer service. Improved visibility into our claims handling operations will also enable us to better flag and act on the early warning signs that indicate when a claim may be veering from an acceptable resolution path."

"We selected Guidewire as our technology partner for this project because we believe Guidewire ClaimCenter is the best-in-class claims management offering in the property and casualty insurance industry. In addition, we appreciate that ClaimCenter will easily integrate with other applications we use."

"We selected Guidewire because we wanted a tightly integrated suite of products to improve operational effectiveness and efficiency while improving customer service through a client-centric view of policyholder information. We were impressed with Guidewire’s product maturity, market share, and track record of successful implementations and believe our strategic partnership will assist Frankenmuth in achieving our core purpose, ‘To Provide Peace of Mind’ for years to come."

"We found Guidewire ClaimCenter to be significantly ahead of other systems on the market. Our Guidewire implementation project was the smoothest we have ever experienced – and it came in both on time and on budget."

"Guidewire ClaimCenter provides the capability for our claims adjusters to work more effectively. ClaimCenter uses business rules to allow us to automate workflows and tasks in order to enhance our ability to leverage best practices across our organization. Additionally, real-time management information affords the opportunity to identify and address handling and process issues before impacting service or financial outcomes."

"Implementation of the Guidewire system will have a significant positive impact due to increased functionality and an improved overall experience. Germania will be able to more effectively meet our customers’ needs."

"From the very beginning, we were looking for a full product suite to transform our business. There are a number of factors that appealed to us regarding Guidewire and InsuranceSuite. We were impressed with the strength of Guidewire’s overall technology architecture as well as InsuranceSuite’s functionality. Also, we have confidence in Guidewire based on their implementation record of success and their strong reputation."