348 Guidewire Testimonials

"We believe that having all three systems from the same vendor in an integrated suite is a tremendous benefit for us. Guidewire PolicyCenter, BillingCenter, and ClaimCenter are strong as individual systems, but together they provide even more benefits for us, including flexibility for business growth and enhanced customer service capabilities."

"ClaimCenter enables us to immediately assign claims to the appropriate adjuster at loss intake based on the expertise the claim requires and adjuster workloads, which results in better and faster policyholder service."

"Guidewire ClaimCenter provides a modern claim handling experience to our adjusters and third-party administrators. Most importantly, Guidewire demonstrated an unmatched level of commitment to our success at CIGA."

"The seamless billing process and enhanced customer experience that BillingCenter will bring will positively affect our customer retention rate. From a new business perspective, BillingCenter will help us give potential customers, as well as new targeted segments, more billing options, letting them choose their payment schedule as well as how they receive and pay their bills."

"The collaboration of our Claim End-Game Solutions initiative and Guidewire Claim Center will provide us with capabilities to establish a leading industry position in claim processes as well as improve customer service."

"CompSource is committed to being a valuable resource to the Oklahoma business community and providing policyholders, agents and injured workers with exceptional customer service. In order to successfully execute our vision going forward, we needed to increase our operating efficiency and technological capabilities through a system conversion. We ultimately selected Guidewire as our business partner because we were impressed with the depth and breadth of Insurance Suite’s features and functionality as well as with the knowledge and dedication of the Guidewire team."

"We are very happy with the success of the Claim Center implementation. Our users are very pleased with the new system, and the new capabilities it provides."

"Our company strategy of providing superior care to injured workers in the fastest, most efficient manner possible has allowed us to outperform other California workers compensation insurers by 38 percent in litigation avoidance and 48 percent in paid indemnity. Guidewire will enable us to maintain this operational excellence as we grow, and BearingPoint's integration and maintenance capabilities are a natural fit for our aggressive implementation goals and our customers demanding service needs. By drawing on the collective strengths of these two best-in-class service providers, we will deliver the same results at a lower cost, resulting in premium savings for our customers and better care for our injured workers."

"We want to provide a great experience for both our agents and customers. We believe Guidewire InsuranceSuite will help us to do so as it provides deep and broad functionality for our core operations and has the flexibility to help us quickly and effectively deliver enhanced customer service."

"Guidewire’s Value Consulting team showed us the benefits Claim Center could bring to our organization, correlating these benefits to our strategic objectives. We expect that Claim Center will make an ideal foundation on which to grow our business and raise our service levels."

"Capgemini’s expertise in implementing ClaimCenter and their knowledge of our business made this a very smooth project. ClaimCenter’s ‘out of the box’ functionality and application architecture really appealed to us."

"While our claims department has an outstanding performance record, we felt we could provide our policyholders and agents even better service with an investment in a new system. We conducted a comprehensive search to find our claims staff the best next-generation claims solution available, selecting Guidewire ClaimCenter due to its extensive functionality, intuitive web interface, and ease of use. In fact, our users required less than a full day of ClaimCenter training to get up and running on the system using basic functionality during a pilot phase."

"We found Guidewire products to be of the highest caliber, and PolicyCenter is no exception. This, coupled with our positive experience working with the Guidewire team was confirmation that PolicyCenter was the ideal choice to help us meet our underwriting and policy administration initiatives. We are happy that we are now able to leverage the power of the full suite of Guidewire systems. We are pleased with the initial benefits we are already receiving from PolicyCenter and the fact that we can now communicate with and serve our customers according to their preferences."

"As we went through the selection process, it was really the quality of the Guidewire team and technology that reaffirmed that they were the best fit for our needs. Whenever we had questions, the Guidewire team demonstrated the answer visually, through the solution versus just telling us. This made us comfortable and confident in the fact that we were making the right decision."

"It was important for us to find the right solutions for our business. Our preference was that these be from the same vendor so that we could best leverage our internal IT skills across systems. We also wanted to remain self-reliant since we will be living with these systems long-term, so the systems needed to be easy to work with. Guidewire offered individually strong applications with the added benefit of a common architectural foundation, which met our needs nicely. PolicyCenter and BillingCenter will enable us to personalize the communications and level of service we provide. Technology limitations will no longer be a barrier to the service enhancements and process improvements we would like to implement. For instance, we’ll be able to get policies into the hands of our customers more quickly."