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"Good data is critical to helping the organization achieve its strategic goals. The implementation of DataHub and InfoCenter, when combined with InsuranceSuite, will provide us with significantly greater operational visibility, in order to be more responsive to our customers and business partners."
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"We receive consistent feedback from our agents that one of our most significant strengths is our responsiveness to their requests and suggestions for system enhancements or new tools to help them do their jobs. Guidewire InsuranceSuite will help us continue to provide high levels of service to our agents and …
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"With ClaimCenter, we gained a much more proficient, flexible and usable system improving claims handling. Claims data is now collected in a more normalized manner; improved reporting capability and best practice enforcement (as needed) using business rules and automated workflows, has resulted in better decision-making."
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"In the past, when we wanted to make a change to our billing system, it became a time consuming and involved process due to the complexity of our system’s architecture. We are looking forward to being able to more easily make changes, and when we ultimately upgrade the system, we …
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"The seamless billing process and enhanced customer experience that BillingCenter will bring will positively affect our customer retention rate. From a new business perspective, BillingCenter will help us give potential customers, as well as new targeted segments, more billing options, letting them choose their payment schedule as well as how …
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"The collaboration of our Claim End-Game Solutions initiative and Guidewire Claim Center will provide us with capabilities to establish a leading industry position in claim processes as well as improve customer service."
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"CompSource is committed to being a valuable resource to the Oklahoma business community and providing policyholders, agents and injured workers with exceptional customer service. In order to successfully execute our vision going forward, we needed to increase our operating efficiency and technological capabilities through a system conversion. We ultimately selected …
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"We are very happy with the success of the Claim Center implementation. Our users are very pleased with the new system, and the new capabilities it provides."
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"Our company strategy of providing superior care to injured workers in the fastest, most efficient manner possible has allowed us to outperform other California workers compensation insurers by 38 percent in litigation avoidance and 48 percent in paid indemnity. Guidewire will enable us to maintain this operational excellence as we …
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"We want to provide a great experience for both our agents and customers. We believe Guidewire InsuranceSuite will help us to do so as it provides deep and broad functionality for our core operations and has the flexibility to help us quickly and effectively deliver enhanced customer service."
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"Guidewire’s Value Consulting team showed us the benefits Claim Center could bring to our organization, correlating these benefits to our strategic objectives. We expect that Claim Center will make an ideal foundation on which to grow our business and raise our service levels."
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"Capgemini’s expertise in implementing ClaimCenter and their knowledge of our business made this a very smooth project. ClaimCenter’s ‘out of the box’ functionality and application architecture really appealed to us."
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"While our claims department has an outstanding performance record, we felt we could provide our policyholders and agents even better service with an investment in a new system. We conducted a comprehensive search to find our claims staff the best next-generation claims solution available, selecting Guidewire ClaimCenter due to its …
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"We found Guidewire products to be of the highest caliber, and PolicyCenter is no exception. This, coupled with our positive experience working with the Guidewire team was confirmation that PolicyCenter was the ideal choice to help us meet our underwriting and policy administration initiatives. We are happy that we are …
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"As we went through the selection process, it was really the quality of the Guidewire team and technology that reaffirmed that they were the best fit for our needs. Whenever we had questions, the Guidewire team demonstrated the answer visually, through the solution versus just telling us. This made us …