348 Guidewire Testimonials

"The collaboration of our Claim End-Game Solutions initiative and Guidewire Claim Center will provide us with capabilities to establish a leading industry position in claim processes as well as improve customer service."

"While we had success with our Guidewire ClaimCenter implementation, we selected Guidewire PolicyCenter and BillingCenter because of the depth of functionality of each system individually. The maturation of PolicyCenter and BillingCenter caught our attention, and we believe the capabilities of the systems will help us meet our long-term IT and business goals."

“In the past we’ve had to wait for cycles, and in particular, like on a holiday or weekend, that can be a three- or four-day process before a check goes out the door, So it has allowed us to service the customer much faster.”

"There was a real desire to change the way we work, to add a new string to our bow, in terms of change delivery. What we saw with this opportunity, connected to delivering a major implementation, was the chance to really experiment in the ways of delivering change—to break down silos and become much more fleet-of-foot and agile."

"We were fortunate because we had quite a large IT development team on site already working at Saga. There was a lot of training at the beginning to make sure they were up to speed in the technology and methodology, but obviously they have an understanding of how the insurance industry works. That was hugely beneficial for us to be able to utilize that skillset alongside Guidewire as well."

"Right from the word ‘go’ from being trained in PolicyCenter, the agents were able to complete quotes straight away. They’re also able to use the majority of the functions within PolicyCenter. In addition to doing a straightforward quote, they can make changes to it. They can then use enhancements within the new system as well so that they can then add on additional things, all in order to tailor it to the customer’s needs."

"San Cristóbal Seguros is the fourth-largest insurer—and is ranked first in financial assets—in the Argentinian market. Its offices have more than 2,700 advisors serving over 700,000 policyholders. About 75% of the company’s business comes from channel partners (brokers and retail agents), with the remainder coming from banks, retail, and other partnerships."

"Our customers know that, in their time of need, we are there for them. We are particularly proud of our claims payment record; we handle more than 30,000 claims a month and consistently pay more money in claims than any other insurer. We are also proud to be able to regularly pay 99 per cent of all claims made by our policyholders in the traditional intermediated business."

"The key thing that impressed me was Guidewire’s involvement to ensure success. I have previously been at companies where there wasn’t any involvement with the manufacturer of the software."

"We’ve really had a textbook case of executives as change sponsors."

"There is a new culture among business users who have been working on the programme, and business and IT have a greater understanding of each other."

"The 10-month Guidewire ClaimCenter implementation project was extremely well run, on-budget, and inproduction two months ahead of schedule. It is the best implementation project this company has ever seen."

"In Soviet times, we only had one insurance company. There was no competition, and you had to go to the main office to buy insurance. After the Soviet Union collapsed, we had 1,000 companies. But trust in insurance was destroyed because the companies disappeared as soon as customers began to make claims. Later, the market became more mature, but the trust wasn’t recovered fully."

"We wanted a system that is modern now and will be modern in the future. Guidewire has a long list of success stories, which proves that InsuranceSuite is a modern, mature, and stable core systems suite."

"A benefit of Guidewire ClaimCenter is that you can quickly make changes and enhancements to achieve the results you want."