348 Guidewire Testimonials

"As we went through the selection process, it was really the quality of the Guidewire team and technology that reaffirmed that they were the best fit for our needs. Whenever we had questions, the Guidewire team demonstrated the answer visually, through the solution versus just telling us. This made us comfortable and confident in the fact that we were making the right decision."

"Our previous experience with ClaimCenter played a large part in selecting PolicyCenter and BillingCenter. We were pleased with the high level of responsiveness displayed by the Guidewire team to any issues raised during the ClaimCenter implementation project. In addition, we respected Guidewire’s commitment to their cohesive vision of InsuranceSuite and their continuous demonstration of progress towards that vision."

"We knew that a new claims system would be beneficial for us but we needed to demonstrate significant benefits to win the support of our member companies. Guidewire’s Value Consulting team helped us build our business case for the project using their Wedge Business Case methodology. A group of our members utilized this tool and found substantial benefits. This was a very valuable process that resulted in the creation of the business case which will now guide our implementation project to ensure we realize benefits. Having our people complete the Guidewire Wedge Business Case and reach the results on their own was very convincing and I can proudly say resulted in 100% member support for our Guidewire decision."

"We were fortunate because we had quite a large IT development team on site already working at Saga. There was a lot of training at the beginning to make sure they were up to speed in the technology and methodology, but obviously they have an understanding of how the insurance industry works. That was hugely beneficial for us to be able to utilize that skillset alongside Guidewire as well."

"Right from the word ‘go’ from being trained in PolicyCenter, the agents were able to complete quotes straight away. They’re also able to use the majority of the functions within PolicyCenter. In addition to doing a straightforward quote, they can make changes to it. They can then use enhancements within the new system as well so that they can then add on additional things, all in order to tailor it to the customer’s needs."

"San Cristóbal Seguros is the fourth-largest insurer—and is ranked first in financial assets—in the Argentinian market. Its offices have more than 2,700 advisors serving over 700,000 policyholders. About 75% of the company’s business comes from channel partners (brokers and retail agents), with the remainder coming from banks, retail, and other partnerships."

"Our customers know that, in their time of need, we are there for them. We are particularly proud of our claims payment record; we handle more than 30,000 claims a month and consistently pay more money in claims than any other insurer. We are also proud to be able to regularly pay 99 per cent of all claims made by our policyholders in the traditional intermediated business."

"The key thing that impressed me was Guidewire’s involvement to ensure success. I have previously been at companies where there wasn’t any involvement with the manufacturer of the software."

"We’ve really had a textbook case of executives as change sponsors."

"There is a new culture among business users who have been working on the programme, and business and IT have a greater understanding of each other."

"The 10-month Guidewire ClaimCenter implementation project was extremely well run, on-budget, and inproduction two months ahead of schedule. It is the best implementation project this company has ever seen."

"In Soviet times, we only had one insurance company. There was no competition, and you had to go to the main office to buy insurance. After the Soviet Union collapsed, we had 1,000 companies. But trust in insurance was destroyed because the companies disappeared as soon as customers began to make claims. Later, the market became more mature, but the trust wasn’t recovered fully."

"We wanted a system that is modern now and will be modern in the future. Guidewire has a long list of success stories, which proves that InsuranceSuite is a modern, mature, and stable core systems suite."

"A benefit of Guidewire ClaimCenter is that you can quickly make changes and enhancements to achieve the results you want."

"We selected ClaimCenter because of its rich out-of-the-box features as well as Guidewire’s successful track record implementing ClaimCenter across North America. ClaimCenter gives us a modern software technology platform to continue delivering value to our claims organization and enriching the overall experience for our employees and customers."