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"With the flexibility and power of Guidewire ClaimCenter, we've been able to implement our ideal claims process rather than having to force-fit the process to technology as we had done with other systems. For the first time, our entire management team and key stakeholders have an up-to-the minute and complete …
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"Our underwriters are issuing policies. The underwriting files are there. When a claim occurs, users can go in and look at the underwriting file. We’re moving documents back and forth between a policy and the claims. It’s giving the underwriters a much better look at the claims history, which helps …
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“The storm event was very difficult but having everyone on board and using ClaimCenter has really helped.”
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"Guidewire offers a phenomenal possibility of adaptation and evolution."
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“The complexity of the data migration project was the biggest challenge for us, yet it is also the biggest achievement. Thanks to the quality of our preparatory business analysis, this migration is a star performer.”
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“This was the first installation of Guidewire DataHub in the EMEA region, and our business people are very happy, They have rated the project very well—especially the migration for its outstanding data quality.”
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“Sometimes out-of-thebox processes are more complicated but, with Guidewire, the processes were simpler out of the box, not more complex.”
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"We can reach out to our Hyland contacts and get immediate responses. They always know where we’re coming from, and they’ve supported us throughout our journey.”
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"Deploying our applications to the AWS cloud allows us to focus on building things, which adds customer value instead of maintaining infrastructure. Moreover it gives us the flexibility for change and improves efficiency.”
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"It was important to understand the customer goals and requirements, and then to respond with the right kind of product. We support and guide the customer through the sales funnel to improve the experience. The entire process takes only 90 seconds. After only a few weeks, it was considered to …
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“Guidewire has succeeded where others have failed. This project has been exemplary in terms of delivery.”
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“Guidewire Live has helped us transform our catastrophe management from reactive to proactive, helping our customers, suppliers, and internal operations prepare.”
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“We now have 19% of our FNOL going through the online channel. That’s better than we expected. Customers are enjoying using the online FNOL, and customer satisfaction scores are higher than 80%.”
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“Guidewire Predictive Analytics has helped us improve the profitability of our auto book of business. The accompanying behavioral changes have resulted in 20% growth in written premium over four years.”
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"By leveraging Guidewire ClaimCenter and moving the claim payment process to InsurPay, claim payment costs and cycle times have reduced, saving time and money for the business and improving the customer experience.”