348 Guidewire Testimonials

"We are already realizing benefits with ClaimCenter. ClaimCenter is very intuitive, so newly hired staff pick it up very quickly. We also have much greater visibility into our claims operations which will enable us to further refine our processes over time to best serve our customers."

"SBI Insurance has maintained the delivery of customer-centric services as its vision since the company was founded. We have endeavored to provide our customers with high quality services that leverage the benefits of web-based services at the lowest insurance rates in the industry. Guidewire Software’s product vision is very close to our own. Guidewire Software® provides highly accomplished solutions and consulting services with the premise that, in the final analysis, we operate the system ourselves. The result is that we will be able to implement a system that meets our demands in terms of superior quality, agility and cost effectiveness."

"Following an extensive vendor search, LähiTapiola selected Guidewire based on its strong reputation and credibility, the usability of its software, and its proof-of-concept results. As part of our strategic program, and enabled through our InsuranceSuite deployment, we will have a renewed core system suite that can deliver a range of efficiencies and improvements in user experience for both internal and external users."

"We are confident that our selection of Guidewire PolicyCenter and BillingCenter will help us more efficiently manage our underwriting, policy administration, and billing operations. Guidewire’s impressive track record of project success and their specialization in general insurance confirms that they are an ideal partner for us."

"Feedback from across the business, including front-line roles and senior managers about PolicyCenter and BillingCenter has so far been very positive. Employees are getting through new business work more efficiently and effectively thanks to the capabilities of the systems. For example, having automated underwriting rules for our new business clients, allows our underwriters to spend more time on client needs."

"We selected Guidewire as our strategic business partner to help us modernize and transform our core insurance operations in line with our strategic vision. We have completed the first leg of our journey and feel confident in our selection and path forward. Guild is a very customer-centric organization; our current systems were hindering our ability to fully deliver on our strategic vision. Guidewire will enable us to transform and grow our business, operate and add new products more flexibly and above all, provide even better service to our policyholders."

"Simplifying our IT architecture was a key objective of our modernisation plan. Guidewire ClaimCenter has met our high expectations on flexible configuration in combination with a robust architecture, making it an ideal technology foundation to serve the needs of our insurance business and their customers. This is a significant enterprise-wide undertaking for Guild. To help us select the right vendor, we developed a ‘Decision Selection Model’ at the outset of our project. This model was invaluable in helping us judge the strength of prospective vendors in areas of Process (functionality), Architecture, and Partnership. We selected Guidewire as our business partner – for the quality of its people, its strong corporate values, product robustness, and the flexibility of its architecture."

"Guidewire’s commitment to ensuring a smooth implementation was key to the success of our project. They supported our resourcing requests, offered the right advice regarding project challenges, and provided in-depth industry knowledge anytime we needed it. Guidewire has been and will continue to be the ideal partner for Lumley in New Zealand."

"The Parts of the guidewire Suite work very well together, giving the user that seamless flow."

"There is no doubt that the relationship at the point of contact with a member (customer) is increasingly important when compared to the actual transactional value. The transaction activity needs to be efficient and effective, but it has become increasingly crucial to bring other value to the member whether it includes offering services on the web or providing quick service on a call, for example. Being able to provide this high level of service to our members is absolutely critical to our future, and Guidewire technology will help us to do that."

"The satisfaction level with PolicyCenter and BillingCenter among our people has been very high from day one. Staff have been especially happy with the quality of the systems which enables them to increase their service and sales levels. We also appreciate the reduction in training time we are experiencing due to the familiarity with Guidewire technology."

"ClaimCenter helped us make emergency payments to people who had lost everything."

"Guidewire is a key enabler in our change strategy. Their services are helping us transform Suncorp’s claims business. Our Guidewire implementation project was a smooth one it came in on time and on budget."

"We are pleased to be the first Australian insurer to select and begin implementing Guidewire ClaimCenter. Guidewire listened to our needs, and then very quickly demonstrated to us how ClaimCenter - a proven product throughout North America - could effectively and efficiently meet those needs."

"ClaimCenter will be our single source of truth. We anticipate significant savings in claims handling costs through process efficiencies with ClaimCenter."