348 Guidewire Testimonials

“The moment that I realized that we’d picked the right solution with InsuranceNow was with our deployment of the cannabis product. That wasn’t in our original scope. It was an added scope after we’d put our core products on the platform. And that project took us about nine months."

"During our search for a new billing system one of our key priorities was to find a system that would give us options for functionality that we don’t currently have now but could turn on in the future, for example, mobile application updates. We are dedicated to enhancing the customer experience for Kentucky Farm Bureau members through innovation, and we are confident that Guidewire BillingCenter will be able to seamlessly handle the system changes needed to do so."

"The seamless billing process and enhanced customer experience that BillingCenter will bring will positively affect our customer retention rate. From a new business perspective, BillingCenter will help us give potential customers, as well as new targeted segments, more billing options, letting them choose their payment schedule as well as how they receive and pay their bills."

"We selected Guidewire as our strategic business partner to help us modernize and transform our core insurance operations in line with our strategic vision. We have completed the first leg of our journey and feel confident in our selection and path forward. Guild is a very customer-centric organization; our current systems were hindering our ability to fully deliver on our strategic vision. Guidewire will enable us to transform and grow our business, operate and add new products more flexibly and above all, provide even better service to our policyholders."

"Simplifying our IT architecture was a key objective of our modernisation plan. Guidewire ClaimCenter has met our high expectations on flexible configuration in combination with a robust architecture, making it an ideal technology foundation to serve the needs of our insurance business and their customers. This is a significant enterprise-wide undertaking for Guild. To help us select the right vendor, we developed a ‘Decision Selection Model’ at the outset of our project. This model was invaluable in helping us judge the strength of prospective vendors in areas of Process (functionality), Architecture, and Partnership. We selected Guidewire as our business partner – for the quality of its people, its strong corporate values, product robustness, and the flexibility of its architecture."

"We are already realizing benefits with ClaimCenter. ClaimCenter is very intuitive, so newly hired staff pick it up very quickly. We also have much greater visibility into our claims operations which will enable us to further refine our processes over time to best serve our customers."

"Guidewire’s commitment to ensuring a smooth implementation was key to the success of our project. They supported our resourcing requests, offered the right advice regarding project challenges, and provided in-depth industry knowledge anytime we needed it. Guidewire has been and will continue to be the ideal partner for Lumley in New Zealand."

"The Parts of the guidewire Suite work very well together, giving the user that seamless flow."

"There is no doubt that the relationship at the point of contact with a member (customer) is increasingly important when compared to the actual transactional value. The transaction activity needs to be efficient and effective, but it has become increasingly crucial to bring other value to the member whether it includes offering services on the web or providing quick service on a call, for example. Being able to provide this high level of service to our members is absolutely critical to our future, and Guidewire technology will help us to do that."

"The satisfaction level with PolicyCenter and BillingCenter among our people has been very high from day one. Staff have been especially happy with the quality of the systems which enables them to increase their service and sales levels. We also appreciate the reduction in training time we are experiencing due to the familiarity with Guidewire technology."

"ClaimCenter helped us make emergency payments to people who had lost everything."

"SBI Insurance has maintained the delivery of customer-centric services as its vision since the company was founded. We have endeavored to provide our customers with high quality services that leverage the benefits of web-based services at the lowest insurance rates in the industry. Guidewire Software’s product vision is very close to our own. Guidewire Software® provides highly accomplished solutions and consulting services with the premise that, in the final analysis, we operate the system ourselves. The result is that we will be able to implement a system that meets our demands in terms of superior quality, agility and cost effectiveness."

"Guidewire is a key enabler in our change strategy. Their services are helping us transform Suncorp’s claims business. Our Guidewire implementation project was a smooth one it came in on time and on budget."

"We are pleased to be the first Australian insurer to select and begin implementing Guidewire ClaimCenter. Guidewire listened to our needs, and then very quickly demonstrated to us how ClaimCenter - a proven product throughout North America - could effectively and efficiently meet those needs."

"ClaimCenter will be our single source of truth. We anticipate significant savings in claims handling costs through process efficiencies with ClaimCenter."