"We pride ourselves in providing our customers with great service. The deployment of Guidewire underpins Admiral’s customer commitment to ensure that we are able to offer modern and flexible products now and in the future."

“We were looking for a methodology and a web-based platform that would make us current, into the 21st century, as well as easier to do business with, We don’t market directly to our customers. We go through our captive agents, so we needed something that would be really handy for …

"Guidewire offers a phenomenal possibility of adaptation and evolution."

"We are pleased to be the first Australian insurer to select and begin implementing Guidewire ClaimCenter. Guidewire listened to our needs, and then very quickly demonstrated to us how ClaimCenter - a proven product throughout North America - could effectively and efficiently meet those needs."

"ClaimCenter will be our single source of truth. We anticipate significant savings in claims handling costs through process efficiencies with ClaimCenter."

"Guidewire complements our values and customer satisfaction strategy. Our customer satisfaction is at an all-time high."

"We offer our customers comprehensive claims administration services, and we view our adoption of ClaimCenter, Claim Portal for Policyholders, and Claim Portal for Vendors as instrumental in our ability to continue enhancing our service capabilities going forward. We are also excited to provide our employees with the best technology possible …

"We were impressed by Guidewire’s industry reputation and commitment to its customers. Seibels’ suite of business process outsourcing solutions will be strengthened by Guidewire’s technology."

"Our PolicyCenter implementation has gone smoothly and user feedback has been very positive. In fact, the feedback on the first day of deployment was the best I have received since I began my insurance career. By following a mainly out-of-the-box implementation approach, with only minor customization, we were able to …

“If we see an increase in a certain type of claim—asbestos claims for example—we can give a code to all of the asbestos claims in ClaimCenter and then build reports on asbestos claims in Insurance Intelligence.”

“The storm event was very difficult but having everyone on board and using ClaimCenter has really helped.”

“Training on the old system took over seven weeks. The Guidewire training was only three days.”

“The beauty of ClaimCenter is just how user friendly it is, Everything makes logical sense. Teaching the system is easy. The system won’t proceed with a claim until it has the answer it needs.”

“It made a massive difference having business people involved in the project, I was able to say, Yes, that’s exactly what I need."

“It was non-stop work, Our workload tripled and we really had to prioritise the work. ClaimCenter allowed us to do that.”