348 Guidewire Testimonials

"Guidewire ClaimCenter was successfully implemented in just under eight months. We are now in production with a state-of-the-art, web-based claims system that will grow alongside our business, and will enable us to further improve the levels of service we provide our customers. The system will also improve process efficiency and will allow the business to tailor products and services for our clients and customers."

“If we see an increase in a certain type of claim—asbestos claims for example—we can give a code to all of the asbestos claims in ClaimCenter and then build reports on asbestos claims in Insurance Intelligence.”

"The Dominion is committed to ‘doing the right thing’ and our ClaimCenter decision is no exception. This new system will serve us well for years to come, and enables us to continue improving the excellent claims service our policyholders and brokers expect. We have been very impressed with Guidewire's unique combination of insurance software expertise and deep understanding of our industry."

"Claims is a critical customer touch point and ClaimCenter will be vital in helping us improve our overall customer experience. ClaimCenter will provide our claims handlers and managers with the system they need to most effectively do their jobs and best serve our customers."

"Guidewire’s technology is enabling us to provide our customers with the high quality service and care that is at the heart of our corporate philosophy. Our claims handlers have a state-of-the-art system to work with and we are better equipped to respond to rapidly changing industry regulations and business needs. ClaimCenter is a highly flexible and intuitive application. With ClaimCenter we gain the technology foundation needed to quickly and most cost effectively serve the needs of our internal business users and of our customers, both now and as our needs evolve."

"We are confident that Guidewire ClaimCenter is the right platform to support us in delivering next generation claims handling service to our customers. While increasing customer engagement, it will also empower our staff to be effective in their roles."

"ClaimCenter, as a state-of-the-art system, provides us with improved workflow and efficiency benefits and allows us to re-think and improve our service approaches.Upgradeable, it will help us transform our business and ensure we stay up-to-date with evolving technology trends."

"The transformation of our claims process shows how committed we are to offering our brokers and customers exceptional service. We need effective low cost management and our customers expect a fast and fair claims handling process – the new system will help us to continue to achieve both. Our claims handlers will also have the opportunity to use a modern claims handling system, which will bring their expertise to bear and help them dedicate more time to helping customers when they need us most."

"On our previous systems, handlers spent more time keying information into the systems than talking to the customer. ClaimCenter has completely flipped that around."

"We selected Guidewire PolicyCenter and BillingCenter for several reasons. The highly integrated Guidewire platform and its ease of upgradability were very attractive to us. In addition, Guidewire’s technology is already localized to meet Japan’s market needs and delivered in Japan which is significant. We are looking forward to the automation of manual tasks and the flexibility that Guidewire technology will bring. This will enable us to quickly respond to our customer feedback and provide them with the products and types of coverages they want."

"Our adjusters, claims staff and managers absolutely love the system and all the functionality improvements that have come with it. ClaimCenter’s electronic claim file, and online notes, keeps everyone updated on a claim’s status, freeing the adjuster to focus on managing the EQC/claimant relationship instead of continuously providing status reports."

"We found the Guidewire application to be easy to configure and straightforward to implement and integrate with EQC’s other systems. This is a great example of IBM’s ability to provide software-as-a-service and it highlights the real value proposition IBM provide clients."

"Guidewire's ClaimCenter solution is a great fit with EQC's core system needs, but also ensures that we are prepared for a worst case scenario. We need a robust, scalable application we can rely on at our time of greatest challenge – should a large disaster strike New Zealand. Whilst we normally have just a couple of thousand claims per year, we could suddenly face more than 100,000 from a single event. We feel ClaimCenter's scalable architecture will give us the reliability we need as well as the ease-of-use needed to quickly get new adjusters trained and productive."

"We are confident that our selection of Guidewire PolicyCenter and BillingCenter will help us more efficiently manage our underwriting, policy administration, and billing operations. Guidewire’s impressive track record of project success and their specialization in general insurance confirms that they are an ideal partner for us."

"Feedback from across the business, including front-line roles and senior managers about PolicyCenter and BillingCenter has so far been very positive. Employees are getting through new business work more efficiently and effectively thanks to the capabilities of the systems. For example, having automated underwriting rules for our new business clients, allows our underwriters to spend more time on client needs."