348 Guidewire Testimonials

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  • "Guidewire's product maturity and market share, as well as its responsiveness, industry knowledge, and track record of successful implementations were important factors in our decision-making process. We look forward to leveraging the best technology and tools available to continue improving our success, and our team is excited about what the future holds for our collaboration with Guidewire."

  • "Now we’re agile, and we’re able to move quickly and make changes. We’re free to do what we need to do to be successful and grow our company."

  • "I don’t have the in-house IT staff required for an on-premises solution. And should something ever go wrong, I don’t want to engage in a debate about whether the problem is with a company’s software or with my local hardware. With a cloud-based solution, I don’t have to maintain resources locally, and I have just one hand to shake should something ever go wrong."

  • "We needed to simplify and standardise our claims handling processes and platform. Guidewire has delivered exactly what they promised with ClaimCenter. It is the ideal modern technology platform to help us realise our claims handling vision, incorporate best practices across our company, and provide consistent, fair service to our customers. By making an investment in, and commitment to, enhancing our claims management capabilities, we have simultaneously enhanced customer service levels and improved the overall ‘Towergate experience’ for our policyholders. We focused a lot of our efforts on getting the FNOL process right, making it very relevant to the type of claim being handled and we are already receiving positive comments from our claimants about the service they are receiving. We selected Guidewire on the strength of its people, products, and implementation success record. ClaimCenter will provide us with the modern technology infrastructure to standardize and improve our claims handling business. ClaimCenter is a robust claims handling solution that will enable us to reduce claims leakage and fraud potential, thereby reducing our overall claims costs."

  • "We required a best-in-class technology solution in claims management to provide our customers with the best quality of service. It is crucial for us to have processes that are as swift as possible, smooth, and customer-friendly."

  • "Claims is a critical customer touch point and ClaimCenter will be vital in helping us improve our overall customer experience. ClaimCenter will provide our claims handlers and managers with the system they need to most effectively do their jobs and best serve our customers."

  • "Guidewire’s technology is enabling us to provide our customers with the high quality service and care that is at the heart of our corporate philosophy. Our claims handlers have a state-of-the-art system to work with and we are better equipped to respond to rapidly changing industry regulations and business needs. ClaimCenter is a highly flexible and intuitive application. With ClaimCenter we gain the technology foundation needed to quickly and most cost effectively serve the needs of our internal business users and of our customers, both now and as our needs evolve."

  • "We are confident that Guidewire ClaimCenter is the right platform to support us in delivering next generation claims handling service to our customers. While increasing customer engagement, it will also empower our staff to be effective in their roles."

  • "ClaimCenter, as a state-of-the-art system, provides us with improved workflow and efficiency benefits and allows us to re-think and improve our service approaches.Upgradeable, it will help us transform our business and ensure we stay up-to-date with evolving technology trends."

  • "The transformation of our claims process shows how committed we are to offering our brokers and customers exceptional service. We need effective low cost management and our customers expect a fast and fair claims handling process – the new system will help us to continue to achieve both. Our claims handlers will also have the opportunity to use a modern claims handling system, which will bring their expertise to bear and help them dedicate more time to helping customers when they need us most."

  • "On our previous systems, handlers spent more time keying information into the systems than talking to the customer. ClaimCenter has completely flipped that around."

  • "We selected Guidewire PolicyCenter and BillingCenter for several reasons. The highly integrated Guidewire platform and its ease of upgradability were very attractive to us. In addition, Guidewire’s technology is already localized to meet Japan’s market needs and delivered in Japan which is significant. We are looking forward to the automation of manual tasks and the flexibility that Guidewire technology will bring. This will enable us to quickly respond to our customer feedback and provide them with the products and types of coverages they want."

  • "Our adjusters, claims staff and managers absolutely love the system and all the functionality improvements that have come with it. ClaimCenter’s electronic claim file, and online notes, keeps everyone updated on a claim’s status, freeing the adjuster to focus on managing the EQC/claimant relationship instead of continuously providing status reports."

  • "We found the Guidewire application to be easy to configure and straightforward to implement and integrate with EQC’s other systems. This is a great example of IBM’s ability to provide software-as-a-service and it highlights the real value proposition IBM provide clients."

  • "Guidewire's ClaimCenter solution is a great fit with EQC's core system needs, but also ensures that we are prepared for a worst case scenario. We need a robust, scalable application we can rely on at our time of greatest challenge – should a large disaster strike New Zealand. Whilst we normally have just a couple of thousand claims per year, we could suddenly face more than 100,000 from a single event. We feel ClaimCenter's scalable architecture will give us the reliability we need as well as the ease-of-use needed to quickly get new adjusters trained and productive."