348 Guidewire Testimonials

"Thanks to the ‘one company, one solution, one experience’ vision and leadership of our CEO, David Kaufman, we adopted the mindset of an 85-year-old startup and took a greenfield approach, allowing us the unique opportunity to reinvent our business, IT, and organizational structure. In essence, it mitigated the need to integrate with disparate and antiquated systems and business processes being used by our various affiliates, and enabled us to create a brand new commercial lines company. We were able to collaborate effectively with Guidewire to facilitate a smooth implementation and complete the project on time and on budget."

"Now we’re agile, and we’re able to move quickly and make changes. We’re free to do what we need to do to be successful and grow our company."

"Our ClaimCenter implementation went very smoothly, especially given that the project required multiple complex integrations to our existing systems. The Guidewire team was extremely knowledgeable and easy to work with. They went the extra mile from day one and ensured complete knowledge transfer to our staff, preparing us well to manage our new environment going forward."

"BillingCenter has an important role to play in ensuring the continual improvement of our operational processes. It is delivering tangible benefits to both the business and our agency network and provides us with the scope to make further enhancements to meet our needs in the future."

"Any system implementation process of this scale has its challenges. Guidewire’s straightforward and honest approach has been integral to the successful implementation of the system. BillingCenter is easily configurable so we have been able to integrate it fully with our policy processing system and obtain real-time information. In addition, we are now able to respond quickly to changes identified by agents improving their experience of working with us to develop their businesses."

"We selected Guidewire ClaimCenter for a variety of reasons. We were impressed with the positive feedback we received from existing ClaimCenter customers with whom we spoke with during the evaluation process as well with Guidewire’s track record of global implementation success."

"From an IT perspective, we appreciated that ClaimCenter’s functionality is very well-organized and user-friendly. We also valued the speed at which ClaimCenter can be seamlessly integrated with internal and external systems and are looking forward to getting the system up and running quickly."

"We chose Guidewire because of the system's ability to process current and projected transaction volumes and because of how easy it is to configure according to our needs. We were looking for a system which incorporated best practices in claims settlement. We have already started working on the implementation and are very happy with the progress made thus far."

"This project was very challenging in terms of what we wanted to accomplish, the vast geography we were working with, and the fact that we selected a vendor in Guidewire who had no previous experience in Russia and whose product wasn’t yet available in Russian. Together we have made the impossible a reality. Guidewire was open and honest with us and they kept their promises. This, along with the determination and talent of our team, ClaimCenter’s flexibility, and strong RGS management vision and support, enabled us to succeed. We chose Guidewire to help us raise claims settlement quality, gain visibility and consistency in our settlement processes, and reduce our operating costs across our regions. Guidewire has not disappointed us; the benefits we are seeing with ClaimCenter increase with each roll-out we do. We have centralised all non-client-facing operations which allow shared services to be efficiently performed and managed and cost effectively executed. This now enables our appraisers, adjusters and field staff to focus on providing the best possible service to our clients. Rosgosstrakh is leveraging modern, proven technology to transform our operations. We chose ClaimCenter as it enables us to use common processes and a single core system across all our claims offices and provide the best service to our clients."

"We selected Guidewire as our underwriting and policy administration operations transformation partner for a number of reasons. Because we are the first user of Guidewire in Africa, the diverse geographical footprint of Guidewire’s customers was extremely important to us. It was crucial that Guidewire had been successful in other first in country implementations because there are subtle differences in how things are done in the United States versus here in South Africa. Successfully implementing PolicyCenter and BillingCenter for our Personal Lines business is a huge milestone for our team, Guidewire has been a true partner to us throughout the implementation, and we look forward to working together on further deployment."

"We have selected Guidewire InsuranceSuite because its common technology platform and applications are the most suited for our tasks and long-term goals. We look forward to leveraging the features and functionality of InsuranceSuite and are confident that this is the ideal choice for our newly launched direct online operation."

"We believe that having all three systems from the same vendor in an integrated suite is a tremendous benefit for us. Guidewire PolicyCenter, BillingCenter, and ClaimCenter are strong as individual systems, but together they provide even more benefits for us, including flexibility for business growth and enhanced customer service capabilities."

"Standardizing our claims handling processes with ClaimCenter will result in consistent, accurate, and prompt claims outcomes for our customers. Our goal is to be recognized as the premier claims organization in the insurance industry. The performance and operational visibility improvements ClaimCenter provides, such as the system’s built-in performance metrics to ensure we are performing to our internally established best practices, will certainly help us achieve this, and will also demonstrate our willingness to pay philosophy."

"Torus is experiencing considerable growth globally. As we scale our business we needed a claims management system that would help us realize our potential as a leading specialty insurer. We found that in ClaimCenter – the application is well architected and is configurable and maintainable by us."

"We needed to simplify and standardise our claims handling processes and platform. Guidewire has delivered exactly what they promised with ClaimCenter. It is the ideal modern technology platform to help us realise our claims handling vision, incorporate best practices across our company, and provide consistent, fair service to our customers. By making an investment in, and commitment to, enhancing our claims management capabilities, we have simultaneously enhanced customer service levels and improved the overall ‘Towergate experience’ for our policyholders. We focused a lot of our efforts on getting the FNOL process right, making it very relevant to the type of claim being handled and we are already receiving positive comments from our claimants about the service they are receiving. We selected Guidewire on the strength of its people, products, and implementation success record. ClaimCenter will provide us with the modern technology infrastructure to standardize and improve our claims handling business. ClaimCenter is a robust claims handling solution that will enable us to reduce claims leakage and fraud potential, thereby reducing our overall claims costs."