"Simply put, Gorgias takes the IT out of customer service. It allows multiple teams members to onboard quickly while at the same time giving us the ability to service the customer as quickly as possible."
"Quality and customer service are the most important things for us. We want to make sure our customers have a great experience and receive the best chains and bracelets."
"Our response time dropped from 20 hours to 30 minutes. Signing up with Gorgias was definitely the best decision!"
“I create macros whenever I see patterns in queries and it allows me to get back to customers really quickly.”
"After making the switch from Zendesk we haven't looked back. Our Customer Success Manager guided us through the whole migration process and assisted us in setting up the basic tagging and automation processes to make the transition seamless. It was a pleasure dealing with the Gorgias team! We would highly recommend this solution for any Shopify store."
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