101 Gorgias Testimonials

"We can work within Gorgias’ simple platform and leverage surprisingly specific product reporting. Intricate custom fields were features that I thought I liked in our previous system. But, they were a huge time-suck. After moving to Gorgias, we found that using tedious categorization was hurting more than it was helping."

“Some of our Instagram posts get up to 3,000 comments, but we only need to act on 10–20 of those. Meta is a cumbersome tool, so it was very difficult to find those comments, then find them again when the customer responded. We were using a lot of time to deal with those few tickets.”

"We've always wanted to give the best customer service. We want to know what our customers need before they know they need it, and to be ready to provide that to them."

“I create macros whenever I see patterns in queries and it allows me to get back to customers really quickly.”

"After making the switch from Zendesk we haven't looked back. Our Customer Success Manager guided us through the whole migration process and assisted us in setting up the basic tagging and automation processes to make the transition seamless. It was a pleasure dealing with the Gorgias team! We would highly recommend this solution for any Shopify store."