“Most of our clients have no time to figure out building great customer support because they’re so busy dealing with other aspects of the business. So they reach out to us for help setting up their customer service team. And they also need to know what platform they should use …

“Our CX team is small which is why leaning into automation was so crucial for us. We were really at a turning point at the beginning of the year and we knew that we had to make a change. We had to make our tools work for us, not against …

"We hear all the time in a Facebook group or on the phone how much customers trust us because they know we'll get back to them and resolve the issue quickly. It's a real point of difference for us that our customer service team can do that. And the reason …

“I create macros whenever I see patterns in queries and it allows me to get back to customers really quickly.”

"After making the switch from Zendesk we haven't looked back. Our Customer Success Manager guided us through the whole migration process and assisted us in setting up the basic tagging and automation processes to make the transition seamless. It was a pleasure dealing with the Gorgias team! We would highly …