101 Gorgias Testimonials

"We wanted to make sure customers can reach out to us via any platform and we'd have the ability to answer it all in one place, while seeing exactly where the customer is in their journey with us."

“A key strategy is aligning Convert with our marketing newsletters. By planning campaigns together, we ensure that the content customers receive in their emails is consistent with what they see on the Convert campaign on our website. This alignment helps guide customers through a seamless checkout process.”

"It's not saying, "Hey Agent X, you're not doing what you're supposed to do.", but it's "Hey, I have the statistic for Agent X, and I can tell you what you're doing." Every feedback is now backed up with data."

“I create macros whenever I see patterns in queries and it allows me to get back to customers really quickly.”

"After making the switch from Zendesk we haven't looked back. Our Customer Success Manager guided us through the whole migration process and assisted us in setting up the basic tagging and automation processes to make the transition seamless. It was a pleasure dealing with the Gorgias team! We would highly recommend this solution for any Shopify store."