“As we continue to grow this multi-million dollar company, the most important thing is maintaining or improving our current KPIs and CSAT, but without raising our customer support overhead. And being able to maintain this for the next 5–10 years.”

“Most of our clients have no time to figure out building great customer support because they’re so busy dealing with other aspects of the business. So they reach out to us for help setting up their customer service team. And they also need to know what platform they should use …

“Convert Digital really set us up to succeed.”

“I create macros whenever I see patterns in queries and it allows me to get back to customers really quickly.”

"After making the switch from Zendesk we haven't looked back. Our Customer Success Manager guided us through the whole migration process and assisted us in setting up the basic tagging and automation processes to make the transition seamless. It was a pleasure dealing with the Gorgias team! We would highly …