"The biggest struggle is our most powerful weapon: the on-demand model. Educating customers to wait for their purchase has been crucial for our success."

“We love offering Gorgias to our merchants. We started doing so because we found that many didn’t know that customer service can be optimized, or how to optimize Gorgias themselves. So we build a simple setup package which is an easy sell and provides high value to the merchants.”

“Changing culture is hard, but when you have strong tools that allow for real connections and problem-solving with real pooping humans, we're confident we can turn any skeptic into a bidet evangelist. And it can all start with one simple chat message!”

“I create macros whenever I see patterns in queries and it allows me to get back to customers really quickly.”

"After making the switch from Zendesk we haven't looked back. Our Customer Success Manager guided us through the whole migration process and assisted us in setting up the basic tagging and automation processes to make the transition seamless. It was a pleasure dealing with the Gorgias team! We would highly …