101 Gorgias Testimonials

"The addition of the Loop subscription widget inside of our customer support Gorgias app has increased the quality of our support by eliminating steps in the process to support customers with their subscriptions. Faster support time is good for our business and most importantly improves our customer's experience with our brand!"

"We wanted to make sure customers can reach out to us via any platform and we'd have the ability to answer it all in one place, while seeing exactly where the customer is in their journey with us."

“The Helpdesk made us more efficient, but the CX team was still spending most of their time answering repetitive questions."

"Our core model is making sure our customers are taken care of and educated. We want customers to have a really good experience with a personal touch. We make lots of videos showing how to use our products, and our customer support agents spend time using the product so they know them well."

"Before moving to Gorgias, we all shared a Gmail account to manage all customer queries. Our holy grail was the ‘unread’ filter that we used to track incoming return requests. Before we started using Loop, customers who wanted to make a return or exchange had to go through multiple, painstaking steps. Now the process is seamless, automatic, and easy."

"Quality and customer service are the most important things for us. We want to make sure our customers have a great experience and receive the best chains and bracelets."

"When I first met the Gorgias team, they were super interested in our success and efficiency. I felt like they actively listened to what I wanted and what my team needed, and what our customers needed. That's what really sold me."

"The biggest struggle is our most powerful weapon: the on-demand model. Educating customers to wait for their purchase has been crucial for our success."

"When our team isn't available when people want to chat (in the evenings), we'd like the self-serve feature to pick up the slack. Gorgias macros have been our favorite feature in servicing technical questions. If we had a technical representative available immediately, it "may" increase conversion slightly."

"Customer care is at the forefront of everything we do, and as we grow and move into one of the biggest seasons to date, we know we can rely on Gorgias and all its features to support us."

"We hear all the time in a Facebook group or on the phone how much customers trust us because they know we'll get back to them and resolve the issue quickly. It's a real point of difference for us that our customer service team can do that. And the reason they can do that is that all of our channels are in one place within Gorgias."

"Zendesk doesn't provide the feature to enable our team to identify new customers. Everything was pushed to a dashboard, but you couldn't track how much revenue is generated by positive service interaction. Our websites are built on Shopify, so we need something compatible with Shopify."

"All of the things that the platform does on a day-to-day basis make our lives easier. And that is why we trust Gorgias to do our ticketing. We're definitely interested and highly invested in the success of Gorgias because it's the success of us."

"Gorgias allows us to connect our new Shopify stores, leverage all our processes, customize Help Center, and serve new customers very quickly and efficiently."

"The first week we had implemented Gorgias, a sporting good store came in on Gorgias Live Chat. I had the conversation right within the platform and he sent over a purchase over $450,000 through Gorgias Live Chat. Normally, in our old system, there wouldn't have been a good record of communication and those messages would just have got lost."