101 Gorgias Testimonials

“Our CX team is small which is why leaning into automation was so crucial for us. We were really at a turning point at the beginning of the year and we knew that we had to make a change. We had to make our tools work for us, not against us. Gorgias was a huge opportunity and we decided to jump in head first. Within the first 30 days, we were able to automate 30% of customer interactions and are now up to 45%.”

"We absolutely love Gorgias! It has changed the way that we have done Customer Service. It saves us so much time and effort."

"It's not saying, "Hey Agent X, you're not doing what you're supposed to do.", but it's "Hey, I have the statistic for Agent X, and I can tell you what you're doing." Every feedback is now backed up with data."

"Previously, we contacted customers through a traditional email platform, and those emails often went to the promotion tab or spam folder. Now with Gorgias, a lot of our emails hit customers' inboxes."

"Our core model is making sure our customers are taken care of and educated. We want customers to have a really good experience with a personal touch. We make lots of videos showing how to use our products, and our customer support agents spend time using the product so they know them well."

"Before moving to Gorgias, we all shared a Gmail account to manage all customer queries. Our holy grail was the ‘unread’ filter that we used to track incoming return requests. Before we started using Loop, customers who wanted to make a return or exchange had to go through multiple, painstaking steps. Now the process is seamless, automatic, and easy."

"Quality and customer service are the most important things for us. We want to make sure our customers have a great experience and receive the best chains and bracelets."

"When I first met the Gorgias team, they were super interested in our success and efficiency. I felt like they actively listened to what I wanted and what my team needed, and what our customers needed. That's what really sold me."

"The biggest struggle is our most powerful weapon: the on-demand model. Educating customers to wait for their purchase has been crucial for our success."

"When our team isn't available when people want to chat (in the evenings), we'd like the self-serve feature to pick up the slack. Gorgias macros have been our favorite feature in servicing technical questions. If we had a technical representative available immediately, it "may" increase conversion slightly."

"Customer care is at the forefront of everything we do, and as we grow and move into one of the biggest seasons to date, we know we can rely on Gorgias and all its features to support us."

"We hear all the time in a Facebook group or on the phone how much customers trust us because they know we'll get back to them and resolve the issue quickly. It's a real point of difference for us that our customer service team can do that. And the reason they can do that is that all of our channels are in one place within Gorgias."

"Zendesk doesn't provide the feature to enable our team to identify new customers. Everything was pushed to a dashboard, but you couldn't track how much revenue is generated by positive service interaction. Our websites are built on Shopify, so we need something compatible with Shopify."

"All of the things that the platform does on a day-to-day basis make our lives easier. And that is why we trust Gorgias to do our ticketing. We're definitely interested and highly invested in the success of Gorgias because it's the success of us."

"Gorgias allows us to connect our new Shopify stores, leverage all our processes, customize Help Center, and serve new customers very quickly and efficiently."