101 Gorgias Testimonials

"Made the switch from Zendesk and haven't looked back. The team is super responsive, and helpful. Platform is straightforward."

“Being efficient in answering customer questions is a main priority for the Pit Viper customer service team. We want to give our customers a quick, in-and-out experience that is on brand, and leaves them excited and wanting more.”

"By centralizing our support tickets in one place, our agents have been able to solve customer inquiries more effectively, which has automatically resulted in higher customer satisfaction. The proof, our NPS has increased from 19 to 41."

'Siena is our intelligent AI agent in our Gorgias helpdesk. It’s the perfect combo for customer service teams that want to double productivity and scale CX."

“Implementing Rep has really helped us broach people when it looks like they’re exiting. We can put forward a couple of options and they have the choice to say hey, I’m a beginner, or I need some education, so we can help them embrace their journey and stay on site for longer until they feel comfortable enough to buy.”

"The addition of the Loop subscription widget inside of our customer support Gorgias app has increased the quality of our support by eliminating steps in the process to support customers with their subscriptions. Faster support time is good for our business and most importantly improves our customer's experience with our brand!"

"The main challenge when I arrived at JOONE was to automate a lot of the low-value tickets, so that the team could focus on the problems with the tickets with higher-values that also take more time to solve."

“Topicals founder Olamide Olowe grew up with a chronic skin condition that was never really talked about by the people around her. And her passion was to be able to change that conversation, and change the way people feel in their skin.”

“Most of our clients have no time to figure out building great customer support because they’re so busy dealing with other aspects of the business. So they reach out to us for help setting up their customer service team. And they also need to know what platform they should use to integrate customer messages and data across different channels and with their order platform.”

“When one of our clients is looking for omnichannel customer support, we recommend Gorgias as the number one choice. It has everything: Email, phone, SMS, chat, and social media integrations. So Gorgias allows our clients to be everywhere without needing multiple subscriptions to other platforms. It’s cost-effective and easy to set up.”

“Being able to build out self-service rules and order management flows in one hour, without a huge tech lift, is a unique advantage Gorgias has brought to the marketplace.”

"We've always wanted to give the best customer service. We want to know what our customers need before they know they need it, and to be ready to provide that to them."

"For us, it's critical that we deliver a personalized user experience while being efficient. Adding those minor details regarding a customer's subscription or orders while still maintaining efficiency was challenging in the past. However, we can easily do both now! Our customer care team can now access everything they require from a single interface thanks to the integration of Gorgias and Recharge."

"At Uqora, we build a tight-knit relationship with our customers because they deal with something personal."

"Customer service is one of our core values. Our clients spend thousands of Euros, sometimes tens of thousands, when buying from us. So it's very important that we provide them with exceptional customer service in a proper manner."