101 Gorgias Testimonials

"Our dedication to customer-centricity is evident in the branding strategy's success. 40% of our customers coming through word-of-mouth recommendations."

"It's not saying, "Hey Agent X, you're not doing what you're supposed to do.", but it's "Hey, I have the statistic for Agent X, and I can tell you what you're doing." Every feedback is now backed up with data."

“We get a lot of praise from our customers and they talk highly of our CX team after 1:1 interactions. We can’t lose that as we scale.”

“As we continue to grow this multi-million dollar company, the most important thing is maintaining or improving our current KPIs and CSAT, but without raising our customer support overhead. And being able to maintain this for the next 5–10 years.”

“AI Agent helps immensely with data reporting and reducing human error, because it tags tickets accurately and follows processes consistently.”

“The Helpdesk made us more efficient, but the CX team was still spending most of their time answering repetitive questions."

“High volumes of repetitive tickets meant fewer one-touch tickets, slower resolution time, and slower first response times.”

“Before using Gorgias Convert, we saw some great results using trigger chats — for example, a campaign that said to a customer, ‘Type in the word SURPRISE to get a surprise discount.’ But we weren’t officially tracking these conversations. So we were trying to generate revenue from on-site campaigns without having the tools to quantify that revenue or measure the campaign's performance against other approaches we used."

“Letting 5 customer support agents go in April was a bit heavy, especially during Father's Day — a huge peak season for us. So we decided to look into how Gorgias automation could help us work more efficiently. We needed to ramp up to better manage the peak seasons."

“What sets us apart is our commitment to quality across the board for all of our products. They're crafted to the utmost standards, and with the proper care they can be maintained for years to come.”

“Sometimes our website can feel a little confusing when someone isn't an experienced yogi who knows what they need because we have a lot of product information. Different products serve different needs, each with wonderful benefits. The product description pages can try to highlight the benefits or compare products. But it would be easier for customers if somebody could just jump in and offer to answer any questions.”

“Some of our Instagram posts get up to 3,000 comments, but we only need to act on 10–20 of those. Meta is a cumbersome tool, so it was very difficult to find those comments, then find them again when the customer responded. We were using a lot of time to deal with those few tickets.”

“We love offering Gorgias to our merchants. We started doing so because we found that many didn’t know that customer service can be optimized, or how to optimize Gorgias themselves. So we build a simple setup package which is an easy sell and provides high value to the merchants.”

“Changing culture is hard, but when you have strong tools that allow for real connections and problem-solving with real pooping humans, we're confident we can turn any skeptic into a bidet evangelist. And it can all start with one simple chat message!”

“Being efficient in answering customer questions is a main priority for the Pit Viper customer service team. We want to give our customers a quick, in-and-out experience that is on brand, and leaves them excited and wanting more.”