101 Gorgias Testimonials

“Gorgias has been incremental in cutting down response & resolution time as well as increasing customer retention. Performing generic customer service tasks outside of Gorgias takes around 17 seconds per ticket. Performing these actions inside of Gorgias takes around 1.5 seconds per ticket. It’s about 335 customer service hours a year we are saving.”

"Previously, we contacted customers through a traditional email platform, and those emails often went to the promotion tab or spam folder. Now with Gorgias, a lot of our emails hit customers' inboxes."

“Implementing Rep has really helped us broach people when it looks like they’re exiting. We can put forward a couple of options and they have the choice to say hey, I’m a beginner, or I need some education, so we can help them embrace their journey and stay on site for longer until they feel comfortable enough to buy.”

“A key strategy is aligning Convert with our marketing newsletters. By planning campaigns together, we ensure that the content customers receive in their emails is consistent with what they see on the Convert campaign on our website. This alignment helps guide customers through a seamless checkout process.”

“We were nervous to get started at first, but as soon as we had the implementation call it was a huge weight off of our shoulders — we knew it was going to be great. And we were right. The first day we turned it on, we started seeing results right away.”

“AI Agent has been incredible in helping us get back to our community quickly, especially during busy times. It’s amazing how it’s able to balance responsiveness while maintaining our brand’s voice.”

“We were initially nervous about using AI, but it has quickly proven its worth. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

“When I started at Wildride, we received 1,000 tickets a month, and now it's 1,000 tickets a week. Customers usually expect immediate responses — but it was difficult for me to answer all those questions on my own."

“Our customers expect almost immediate responses, and so being able to automate that, even if it's not necessarily the exact answer that they're looking for, but being able to send over information to give them the reassurance that we're looking into it or trying to find an answer, whatever it may be, that's been a huge help to our team.”

“Alia and I wanted to make sure that customers always left the site satisfied. A lot of the time, customers want to buy something but wish it was 10 dollars less. With Convert, we are giving customers that opportunity. No one leaves the site empty-handed.”

“I feel that nowadays, people expect quick responses and rapid assistance. AI and tools such as AI Agent are perfect to meet these expectations.”

"Our previous return process was messy. We had to do a lot of manual work: matching return labels to orders, checking and following up with our 3PL, warehouse, and customers. We managed everything in shared Excel sheets, which was time-consuming and frustrating for our team."

“We get a lot of praise from our customers and they talk highly of our CX team after 1:1 interactions. We can’t lose that as we scale.”

“Before partnering with Gorgias, our offering was missing a key ingredient. TalentPop excels at working within any tech stack, but we wanted to provide our clients with best-in-class solutions while building out their customer service operations.”

“We always recommend Gorgias because of its easy-to-use features, quick installation, and native integrations with Shopify and multiple communication channels. Plus, they consistently add new features and products.”