101 Gorgias Testimonials

“Being able to build out self-service rules and order management flows in one hour, without a huge tech lift, is a unique advantage Gorgias has brought to the marketplace.”

“We love offering Gorgias to our merchants. We started doing so because we found that many didn’t know that customer service can be optimized, or how to optimize Gorgias themselves. So we build a simple setup package which is an easy sell and provides high value to the merchants.”

“Convert Digital really set us up to succeed.”

“We’ve been using Gorgias for two months now, and our marketing department has noticed a large spike in our engagement already.”

“We've had a very positive relationship so far. I look forward to making that more complex and nuanced as we continue to grow and lean on their platform for assistance in that growth.”

“Gorgias has been incremental in cutting down response & resolution time as well as increasing customer retention. Performing generic customer service tasks outside of Gorgias takes around 17 seconds per ticket. Performing these actions inside of Gorgias takes around 1.5 seconds per ticket. It’s about 335 customer service hours a year we are saving.”

"Our goal is to give best-in-class customer service to our 1.6+ million customers in order to provide the largest impact possible in the lives of children battling cancer all over the world. We achieve a high level of customer service through taking the time to politely and effectively respond to a customer’s inquiry from the first point of contact to increase trust, brand loyalty, and boost brand awareness. By providing a platform that is easy to set up, use, and that connects to our Shopify, we believe Gorgias helps make this possible."

"We can work within Gorgias’ simple platform and leverage surprisingly specific product reporting. Intricate custom fields were features that I thought I liked in our previous system. But, they were a huge time-suck. After moving to Gorgias, we found that using tedious categorization was hurting more than it was helping."

"Thanks to Gorgias, my customer service team has been able to increase the customer's satisfaction and therefore drive customer loyalty. We've drastically reduced the amount of time it takes to resolve customers' inquiries. In addition, the team at Gorgias has been extremely responsive to our questions, and flexible in adapting their platform to our needs."

"We wanted to make sure customers can reach out to us via any platform and we'd have the ability to answer it all in one place, while seeing exactly where the customer is in their journey with us."

"Simply put, Gorgias takes the IT out of customer service. It allows multiple teams members to onboard quickly while at the same time giving us the ability to service the customer as quickly as possible."

“We’ve generated over $10 million in revenue to date with a fairly small team and we’ve managed to do that by utilizing various tools such as Gorgias and SMSBump that make our lives easier.”

“I’ve been in this role for four years and this was probably our best back to school season yet. In past years, you knew you were going to come in and be bogged down – but this year was way more seamless and much less stressful and that’s thanks to AI Agent.”

“Being able to automate responses for things like prescription details and return policies has allowed us to focus more on the nuanced questions that require more time and care. It’s been a game changer for our team.”

“Our CX team is small which is why leaning into automation was so crucial for us. We were really at a turning point at the beginning of the year and we knew that we had to make a change. We had to make our tools work for us, not against us. Gorgias was a huge opportunity and we decided to jump in head first. Within the first 30 days, we were able to automate 30% of customer interactions and are now up to 45%.”