"Simply put, Gorgias takes the IT out of customer service. It allows multiple teams members to onboard quickly while at the same time giving us the ability to service the customer as quickly as possible."

“Most of our clients have no time to figure out building great customer support because they’re so busy dealing with other aspects of the business. So they reach out to us for help setting up their customer service team. And they also need to know what platform they should use …

"Made the switch from Zendesk and haven't looked back. The team is super responsive, and helpful. Platform is straightforward."

“We've had a very positive relationship so far. I look forward to making that more complex and nuanced as we continue to grow and lean on their platform for assistance in that growth.”

“Gorgias has been incremental in cutting down response & resolution time as well as increasing customer retention. Performing generic customer service tasks outside of Gorgias takes around 17 seconds per ticket. Performing these actions inside of Gorgias takes around 1.5 seconds per ticket. It’s about 335 customer service hours a …

"Our goal is to give best-in-class customer service to our 1.6+ million customers in order to provide the largest impact possible in the lives of children battling cancer all over the world. We achieve a high level of customer service through taking the time to politely and effectively respond to …

"We can work within Gorgias’ simple platform and leverage surprisingly specific product reporting. Intricate custom fields were features that I thought I liked in our previous system. But, they were a huge time-suck. After moving to Gorgias, we found that using tedious categorization was hurting more than it was helping."

"Thanks to Gorgias, my customer service team has been able to increase the customer's satisfaction and therefore drive customer loyalty. We've drastically reduced the amount of time it takes to resolve customers' inquiries. In addition, the team at Gorgias has been extremely responsive to our questions, and flexible in adapting …

"We wanted to make sure customers can reach out to us via any platform and we'd have the ability to answer it all in one place, while seeing exactly where the customer is in their journey with us."

“We’ve generated over $10 million in revenue to date with a fairly small team and we’ve managed to do that by utilizing various tools such as Gorgias and SMSBump that make our lives easier.”

“I’ve been in this role for four years and this was probably our best back to school season yet. In past years, you knew you were going to come in and be bogged down – but this year was way more seamless and much less stressful and that’s thanks to …

“Being able to automate responses for things like prescription details and return policies has allowed us to focus more on the nuanced questions that require more time and care. It’s been a game changer for our team.”

“Our CX team is small which is why leaning into automation was so crucial for us. We were really at a turning point at the beginning of the year and we knew that we had to make a change. We had to make our tools work for us, not against …

"Since switching to Gorgias, the results have been incredible. We've seen nearly a 5% drop in return rates, faster response times, and a huge boost in customer satisfaction. Gorgias has not only helped us stay organized but it’s also allowed our team to focus on what matters most — delivering …

“A key strategy is aligning Convert with our marketing newsletters. By planning campaigns together, we ensure that the content customers receive in their emails is consistent with what they see on the Convert campaign on our website. This alignment helps guide customers through a seamless checkout process.”