"The macros dramatically reduce response times and you can set up rules to do almost anything you can think of."

"Gorgias is used to respond to all inquiries - text, email, chat, SMS. Gorgias' tracking and reporting make it very easy to stay dynamic as our customers' needs change."

"We hear all the time in a Facebook group or on the phone how much customers trust us because they know we'll get back to them and resolve the issue quickly. It's a real point of difference for us that our customer service team can do that. And the reason …

"Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything."

"Gorgias integrates a surprising amount of information while still leaving it clear to view quickly."

"Top support system with great functionality and support, features and refinements constantly being added."

"Our response time dropped from 20 hours to 30 minutes. Signing up with Gorgias was definitely the best decision!"

"Made the switch from Zendesk and haven't looked back. The team is super responsive, and helpful. Platform is straightforward."

"Thanks to Gorgias' intuitive interface and integrations, our small team is able to scale up while providing a high level of support."

"Now that we've switched to Gorgias, what would usually take me a minute now only takes a few seconds."

"We absolutely love Gorgias! It has changed the way that we have done Customer Service. It saves us so much time and effort."

"90% of our customer queries come through Facebook Messenger. The Gorgias-Facebook-Shopify integration is amazing."

“We're all about the relentless pursuit of being the best that we can be as a business. Gorgias was the only solution that was actually going to allow us to take it to that level.”

“Gorgias is one of those companies that really does care about their customers and the experiences they have. They care about how they can help their customers serve their own customers.”

“We’ve been using Gorgias for two months now, and our marketing department has noticed a large spike in our engagement already.”