101 Gorgias Testimonials

"What matters for us isn't only the customer experience, but also the agent experience, our relationship as partners, and Gorgias responds to all of that."

“Being efficient in answering customer questions is a main priority for the Pit Viper customer service team. We want to give our customers a quick, in-and-out experience that is on brand, and leaves them excited and wanting more.”

“As we continue to grow this multi-million dollar company, the most important thing is maintaining or improving our current KPIs and CSAT, but without raising our customer support overhead. And being able to maintain this for the next 5–10 years.”

"Gorgias gets things done. We were struggling to respond to emails and Gorgias solved everything."

"The macros dramatically reduce response times and you can set up rules to do almost anything you can think of."

"Gorgias integrates a surprising amount of information while still leaving it clear to view quickly."

"Top support system with great functionality and support, features and refinements constantly being added."

"Our response time dropped from 20 hours to 30 minutes. Signing up with Gorgias was definitely the best decision!"

"Made the switch from Zendesk and haven't looked back. The team is super responsive, and helpful. Platform is straightforward."

"Thanks to Gorgias' intuitive interface and integrations, our small team is able to scale up while providing a high level of support."

"Now that we've switched to Gorgias, what would usually take me a minute now only takes a few seconds."

"We absolutely love Gorgias! It has changed the way that we have done Customer Service. It saves us so much time and effort."

"90% of our customer queries come through Facebook Messenger. The Gorgias-Facebook-Shopify integration is amazing."

“We're all about the relentless pursuit of being the best that we can be as a business. Gorgias was the only solution that was actually going to allow us to take it to that level.”

“Gorgias is one of those companies that really does care about their customers and the experiences they have. They care about how they can help their customers serve their own customers.”