"Gorgias is used to respond to all inquiries - text, email, chat, SMS. Gorgias' tracking and reporting make it very easy to stay dynamic as our customers' needs change."

“Our CX team is small which is why leaning into automation was so crucial for us. We were really at a turning point at the beginning of the year and we knew that we had to make a change. We had to make our tools work for us, not against …

"Zendesk doesn't provide the feature to enable our team to identify new customers. Everything was pushed to a dashboard, but you couldn't track how much revenue is generated by positive service interaction. Our websites are built on Shopify, so we need something compatible with Shopify."

"Gorgias enables us to provide high-quality support on Facebook Messenger at scale. There is no way we would achieve this on another platform."

"The Gorgias team has been so helpful: they’ve really made Gorgias tailored to what we need."

"With all the Gorgias integrations, my team does need to jump between tools. This has helped us dramatically improve customer satisfaction."

"Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help."

"Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs."

"Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched."

"With Gorgias, we have all our support in one app. We've reduced response time to less than 5min."

"The customer service is wonderful! We have seen a huge increase in efficiency, now that we are using Gorgias."

"This app is incredible, it cut my workload by 70% and makes our customer service much more efficient."

"Gorgias has a fantastic integration with Shopify and has improved our customer service experience."

"Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool."

"Outstanding training and support. Very intuitive program with lots of features that will save us a lot of time."