"The macros dramatically reduce response times and you can set up rules to do almost anything you can think of."

"Gorgias is used to respond to all inquiries - text, email, chat, SMS. Gorgias' tracking and reporting make it very easy to stay dynamic as our customers' needs change."

"We hear all the time in a Facebook group or on the phone how much customers trust us because they know we'll get back to them and resolve the issue quickly. It's a real point of difference for us that our customer service team can do that. And the reason …

"Gorgias enables us to provide high-quality support on Facebook Messenger at scale. There is no way we would achieve this on another platform."

"The Gorgias team has been so helpful: they’ve really made Gorgias tailored to what we need."

"With all the Gorgias integrations, my team does need to jump between tools. This has helped us dramatically improve customer satisfaction."

"Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help."

"Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs."

"Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched."

"With Gorgias, we have all our support in one app. We've reduced response time to less than 5min."

"The customer service is wonderful! We have seen a huge increase in efficiency, now that we are using Gorgias."

"This app is incredible, it cut my workload by 70% and makes our customer service much more efficient."

"Gorgias has a fantastic integration with Shopify and has improved our customer service experience."

"Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool."

"Outstanding training and support. Very intuitive program with lots of features that will save us a lot of time."