"Simply put, Gorgias takes the IT out of customer service. It allows multiple teams members to onboard quickly while at the same time giving us the ability to service the customer as quickly as possible."

"Zendesk doesn't provide the feature to enable our team to identify new customers. Everything was pushed to a dashboard, but you couldn't track how much revenue is generated by positive service interaction. Our websites are built on Shopify, so we need something compatible with Shopify."

“High volumes of repetitive tickets meant fewer one-touch tickets, slower resolution time, and slower first response times.”

"Gorgias enables us to provide high-quality support on Facebook Messenger at scale. There is no way we would achieve this on another platform."

"The Gorgias team has been so helpful: they’ve really made Gorgias tailored to what we need."

"With all the Gorgias integrations, my team does need to jump between tools. This has helped us dramatically improve customer satisfaction."

"Gorgias gives us a holistic view of our customers. This way, we can provide them with fast & personalized help."

"Gorgias helps us provide an excellent customer experience! It's customizable and tailored to fit our needs."

"Will save you and your team countless hours. The set up and ease of use on Gorgias are unmatched."

"With Gorgias, we have all our support in one app. We've reduced response time to less than 5min."

"The customer service is wonderful! We have seen a huge increase in efficiency, now that we are using Gorgias."

"This app is incredible, it cut my workload by 70% and makes our customer service much more efficient."

"Gorgias has a fantastic integration with Shopify and has improved our customer service experience."

"Gorgias has made our lives much simpler and we are able to access all incoming questions in one place. Excellent tool."

"Outstanding training and support. Very intuitive program with lots of features that will save us a lot of time."