101 Gorgias Testimonials

"By centralizing our support tickets in one place, our agents have been able to solve customer inquiries more effectively, which has automatically resulted in higher customer satisfaction. The proof, our NPS has increased from 19 to 41."

"We hear all the time in a Facebook group or on the phone how much customers trust us because they know we'll get back to them and resolve the issue quickly. It's a real point of difference for us that our customer service team can do that. And the reason they can do that is that all of our channels are in one place within Gorgias."

“Letting 5 customer support agents go in April was a bit heavy, especially during Father's Day — a huge peak season for us. So we decided to look into how Gorgias automation could help us work more efficiently. We needed to ramp up to better manage the peak seasons."

"The first week we had implemented Gorgias, a sporting good store came in on Gorgias Live Chat. I had the conversation right within the platform and he sent over a purchase over $450,000 through Gorgias Live Chat. Normally, in our old system, there wouldn't have been a good record of communication and those messages would just have got lost."

"There was a huge lack of accountability — doing it that way, you didn't know who was working on what. So you couldn't really gauge what was being completed by whom."

"It's not saying, "Hey Agent X, you're not doing what you're supposed to do.", but it's "Hey, I have the statistic for Agent X, and I can tell you what you're doing." Every feedback is now backed up with data."

"We know we have a great product, and we stand behind it. But number one for us is providing the best experience for our customers."

"What matters for us isn't only the customer experience, but also the agent experience, our relationship as partners, and Gorgias responds to all of that."

"We received comments and questions from Instagram and Facebook, organic and paid. Our digital content manager was passing a lot of these questions and comments on to our customer service team before we were with Gorgias."

"With an all-in-one easy-to-use platform such as Gorgias, our Customer Service team manages customer tickets more efficiently, which gives them more focus on making our customers happy."

“Having only one tool that centralizes all discussions with our shoppers really improves our team’s efficiency. Other than that, Gorgias integration with Shopify is a real advantage.”

"We have compared multiple platforms with Gorgias, and Gorgias' integrations, user-friendliness as well as automations are the best amongst all."

"Our Customer Service Manager was familiar with Gorgias, and the integrations with social media and other platforms were crucial in our decision to switch over."

"Gorgias is used to respond to all inquiries - text, email, chat, SMS. Gorgias' tracking and reporting make it very easy to stay dynamic as our customers' needs change."

“Convert Digital really set us up to succeed.”