101 Gorgias Testimonials

"The main challenge when I arrived at JOONE was to automate a lot of the low-value tickets, so that the team could focus on the problems with the tickets with higher-values that also take more time to solve."

“A key strategy is aligning Convert with our marketing newsletters. By planning campaigns together, we ensure that the content customers receive in their emails is consistent with what they see on the Convert campaign on our website. This alignment helps guide customers through a seamless checkout process.”

"Our previous return process was messy. We had to do a lot of manual work: matching return labels to orders, checking and following up with our 3PL, warehouse, and customers. We managed everything in shared Excel sheets, which was time-consuming and frustrating for our team."

"There was a huge lack of accountability — doing it that way, you didn't know who was working on what. So you couldn't really gauge what was being completed by whom."

"It's not saying, "Hey Agent X, you're not doing what you're supposed to do.", but it's "Hey, I have the statistic for Agent X, and I can tell you what you're doing." Every feedback is now backed up with data."

"We know we have a great product, and we stand behind it. But number one for us is providing the best experience for our customers."

"What matters for us isn't only the customer experience, but also the agent experience, our relationship as partners, and Gorgias responds to all of that."

"We received comments and questions from Instagram and Facebook, organic and paid. Our digital content manager was passing a lot of these questions and comments on to our customer service team before we were with Gorgias."

"With an all-in-one easy-to-use platform such as Gorgias, our Customer Service team manages customer tickets more efficiently, which gives them more focus on making our customers happy."

“Having only one tool that centralizes all discussions with our shoppers really improves our team’s efficiency. Other than that, Gorgias integration with Shopify is a real advantage.”

"We have compared multiple platforms with Gorgias, and Gorgias' integrations, user-friendliness as well as automations are the best amongst all."

"By centralizing our support tickets in one place, our agents have been able to solve customer inquiries more effectively, which has automatically resulted in higher customer satisfaction. The proof, our NPS has increased from 19 to 41."

"Our Customer Service Manager was familiar with Gorgias, and the integrations with social media and other platforms were crucial in our decision to switch over."

"Gorgias is used to respond to all inquiries - text, email, chat, SMS. Gorgias' tracking and reporting make it very easy to stay dynamic as our customers' needs change."

“Convert Digital really set us up to succeed.”