"The addition of the Loop subscription widget inside of our customer support Gorgias app has increased the quality of our support by eliminating steps in the process to support customers with their subscriptions. Faster support time is good for our business and most importantly improves our customer's experience with our …

"Gorgias has a fantastic integration with Shopify and has improved our customer service experience."

“Before using Gorgias Convert, we saw some great results using trigger chats — for example, a campaign that said to a customer, ‘Type in the word SURPRISE to get a surprise discount.’ But we weren’t officially tracking these conversations. So we were trying to generate revenue from on-site campaigns without …

"There was a huge lack of accountability — doing it that way, you didn't know who was working on what. So you couldn't really gauge what was being completed by whom."

"It's not saying, "Hey Agent X, you're not doing what you're supposed to do.", but it's "Hey, I have the statistic for Agent X, and I can tell you what you're doing." Every feedback is now backed up with data."

"We know we have a great product, and we stand behind it. But number one for us is providing the best experience for our customers."

"What matters for us isn't only the customer experience, but also the agent experience, our relationship as partners, and Gorgias responds to all of that."

"We received comments and questions from Instagram and Facebook, organic and paid. Our digital content manager was passing a lot of these questions and comments on to our customer service team before we were with Gorgias."

"With an all-in-one easy-to-use platform such as Gorgias, our Customer Service team manages customer tickets more efficiently, which gives them more focus on making our customers happy."

“Having only one tool that centralizes all discussions with our shoppers really improves our team’s efficiency. Other than that, Gorgias integration with Shopify is a real advantage.”

"We have compared multiple platforms with Gorgias, and Gorgias' integrations, user-friendliness as well as automations are the best amongst all."

"By centralizing our support tickets in one place, our agents have been able to solve customer inquiries more effectively, which has automatically resulted in higher customer satisfaction. The proof, our NPS has increased from 19 to 41."

"Our Customer Service Manager was familiar with Gorgias, and the integrations with social media and other platforms were crucial in our decision to switch over."

"Gorgias is used to respond to all inquiries - text, email, chat, SMS. Gorgias' tracking and reporting make it very easy to stay dynamic as our customers' needs change."

“Convert Digital really set us up to succeed.”