152 Gong Testimonials

“I've never had such unfiltered visibility into my business before. It is rocking my world.”

"The goal is to strengthen our relationships, grow our understanding of our customers, and reinforce our role as a trusted partner so that, ultimately, we can create a path towards mutual outcomes."

"With Gong, even in unprecedented times, we can connect customer insights to drive internal change, and grow results."

“It’s a perfect tool for somebody who's remote.”

“What’s really important for a sales rep are the skills of listening and empathy, and really understanding where the customers is at or the prospect is at.”

“We’d come across various call snippets. My immediate reaction was, ‘Wow. This is incredible information. The ability to see how our customers are reacting to our messaging in real-time is incredible. There is nothing like getting that first-hand view about how customers are perceiving what we are putting out there.”

“I didn’t realize there were so many ways to investigate the way you hold a sales call. I mean it’s kind of a thing: You don’t know what you don’t know, I’m constantly finding out that there’s something new that is beneficial to us that we didn’t even know about.”

“The ability to search conversations was really powerful.”

“I think I’m most proud of the fact that we’ve increased communication across departments. We had a sales org that was going and doing what they were supposed to do. We had a product organization that was going and developing what they thought customers want. Gong has really allowed us to understand the value that customers see in our product and where our product could potentially go in the future.”

“Gong reduced the ramp-up time from 6-12 months to a few weeks.”

"What I noticed, especially from the newer CSMs, was that my time to onboard began to significantly decrease. Our onboarding time was shrinking from six months to five months to four months. Ultimately today, I’m able to onboard a brand new CSM within just over two months down from six months pre-Gong."

“Gong has been incredibly helpful in adding gamification elements and creating a fun culture and atmosphere.”

“So our sales enablement brought Gong on board for the sales team for SDRs primarily, but also for across the entire sales org. Our sales enablement manager, Ray King, was showing me Gong and talking about it, and then asked ‘Hey, would the CSMs like to try it?’ So we were able to get a trial for our team to start with. And we loved it."

“Gong allows us to make sure that our process and methodology that we’re using to engage is optimized. So when I have 10 sales reps or 14, I know that with every call that they get on — we’re optimizing those opportunities."

“I’m using Gong from a pipeline perspective, primarily using the Deals tab. It’s how I started my morning probably every day for the last week leading up to the end of the quarter just opening up deals, Now that we’re remote, Gong has provided me with an additional level of visibility and comfort that my AEs are doing what they’re telling me and that we’re still providing best practices to our customers.”