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Glia Case Studies

  • Dover Federal Goes All In With Digital Member Service

    Tyler KuhnVP of Marketing and Digital Experience

  • Leading Insurance Company Drives Online Direct Sales with Glia

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    4.7 / 5.0
    Customer References46 total
    About

    ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences. ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack. Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most.

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    4.7 / 5.0
    Customer References18 total
    About

    CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve Monthly Recurring Revenue (MRR) and Life-time Value (LTV) for SaaS businesses. CustomerSuccessBox was founded in 2016 by Puneet Kataria (Founder & CEO), who comes with over 16 years of marketing, sales and customer success experience and Amritpal Singh (Co-founder & CTO), who comes with over 5 years of new product development experience. It recently raised a pre Series A of USD 1 Mn from pi Ventures and Axilor Ventures. It's being used by success managers at global B2B software companies including XebiaLabs, WizIQ, Synup and WoowUp. Its patent pending technology has processed over 30 million data points from over 100,000 end users to calculate Account Health Scores. At CustomerSuccessBox, we recognize both the opportunities and the challenges that come along. CustomerSuccessBox vision is to enable every CSM to manage and grow a multi-million dollar portfolio with hundreds of customer accounts. And achieve all this in a predictable, process and data driven fashion.

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    Customer References9 total
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    Staircase AI is pioneering Customer Relationship Intelligence. Their platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are impossible to spot with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase AI reveals deep human signals and uncovers customers' health, sentiment, journey events, risks, and opportunities.

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