707 Genesys Testimonials

"At a time when other companies were in emergency response mode, our investment in tech transformation and Genesys meant that customers who were suffering hardship didn’t have to sit in long queues listening to sales messages and inappropriate music while waiting for assistance."

“Because we were cloud-based, we were able to double our network capacity in just weeks—instead of months. The process went much smoother than when we had to manage it ourselves.”

“The Immersion Center is an opportunity to bring the customer story forward. We created it to bring together frontline bankers with other employees to showcase how customers are serviced daily across the many ways they contact the bank. It also provides our internal technology partners with an opportunity to see firsthand how bankers use the system, identifying pain points and prioritizing improvements.”

“From a customer service and workforce management perspective, the flexibility of Genesys and being able to staff agents quickly and effectively is one of the strongest benefits for us.”

“The gain in speed and personalization we’ve experienced has made a real difference to our customers’ perception of our responsiveness to their needs.”

“Genesys understood both our business and the market needs and helped us boost sales.”

“Using PureConnect to consolidate our multi-vendor solutions, we’ve been able to save 20% annually in costs associated with managing and maintaining the system.”

“Using PureConnect, we can evaluate calls for training purposes and immediately resolve any issues. This is important to improving the customer experience.”

“Over three months, we had 663,000 successful connections with candidates. That’s 160,000 more than the previous quarter—using fewer attempts.”

“Genesys SIP-based solutions enable us to centrally manage our multiple contact centers into a virtualized integrated platform, which improved our business scalability dramatically. The Genesys team really knows our business and demands, supporting our services with technologies closely to achieve the goal together.”

“The average number of calls that an operator handles has increase by four per hour, while 90% of incoming calls are handled within 20 seconds.”

“I really love working with Genesys, because they share the same passion with us, for customer service.”

“Last year we increased our after-sales revenue, which in the motor industry is a massive achievement because business customers are mainly buying cars through fleet agreements.”

“The partnership with Genesys has opened doors that ‘wow’ customers and can scale our business. We’re trying to do one thing at a time, but that’s hard to do because there are so many great projects possible with Genesys. The InfoArmor roadmap for innovation is booming, and agents are excited about the limitless Genesys tools.”

“Genesys solutions have elevated the performance of the Ingosstrakh contact center to a whole new level. Our customers can now connect with the contact center through any means of communication.”