638 Genesys Testimonials

“We’re creating a level of transparency for our customers that is unprecedented in the industry. We’re constantly looking at ways to move the customer experience forward.”

"Our inbound and outbound teams enjoy greater job variety and feel more engaged. Bringing them together yielded a 4% improvement in resource utilization, which could save as much as €150,000."

"We can now have the bots handle a wide range of call variants. Because of this, we have achieved our goal of almost complete automation."

“The gain in speed and personalization we’ve experienced has made a real difference to our customers’ perception of our responsiveness to their needs.”

“Genesys understood both our business and the market needs and helped us boost sales.”

“Using PureConnect to consolidate our multi-vendor solutions, we’ve been able to save 20% annually in costs associated with managing and maintaining the system.”

“Using PureConnect, we can evaluate calls for training purposes and immediately resolve any issues. This is important to improving the customer experience.”

“Over three months, we had 663,000 successful connections with candidates. That’s 160,000 more than the previous quarter—using fewer attempts.”

“Genesys SIP-based solutions enable us to centrally manage our multiple contact centers into a virtualized integrated platform, which improved our business scalability dramatically. The Genesys team really knows our business and demands, supporting our services with technologies closely to achieve the goal together.”

“The average number of calls that an operator handles has increase by four per hour, while 90% of incoming calls are handled within 20 seconds.”

“I really love working with Genesys, because they share the same passion with us, for customer service.”

“Last year we increased our after-sales revenue, which in the motor industry is a massive achievement because business customers are mainly buying cars through fleet agreements.”

“The partnership with Genesys has opened doors that ‘wow’ customers and can scale our business. We’re trying to do one thing at a time, but that’s hard to do because there are so many great projects possible with Genesys. The InfoArmor roadmap for innovation is booming, and agents are excited about the limitless Genesys tools.”

“Genesys solutions have elevated the performance of the Ingosstrakh contact center to a whole new level. Our customers can now connect with the contact center through any means of communication.”

“The tools enable me to do my job efficiently and accurately, giving customers the answers they need and solving their problems.”