"Customers often express their satisfaction with the speed and service they get via our Facebook pages and, with more and more people wanting to interact with us over chat, we must be doing something right."

"In Genesys, we got a professional services team who would stay the course and work with us on a multi-year global rollout."

"After introducing Genesys Workforce Management, we’ve seen a 20 percent increase in the productivity of agents, in terms of number of minutes of agent time we need to employ to answer each call. We've also seen an increase in sales of around 30 percent over the same period."

“Genesys understood both our business and the market needs and helped us boost sales.”

“Using PureConnect to consolidate our multi-vendor solutions, we’ve been able to save 20% annually in costs associated with managing and maintaining the system.”

“Using PureConnect, we can evaluate calls for training purposes and immediately resolve any issues. This is important to improving the customer experience.”

“Over three months, we had 663,000 successful connections with candidates. That’s 160,000 more than the previous quarter—using fewer attempts.”

“Genesys SIP-based solutions enable us to centrally manage our multiple contact centers into a virtualized integrated platform, which improved our business scalability dramatically. The Genesys team really knows our business and demands, supporting our services with technologies closely to achieve the goal together.”

“The average number of calls that an operator handles has increase by four per hour, while 90% of incoming calls are handled within 20 seconds.”

“I really love working with Genesys, because they share the same passion with us, for customer service.”

“Last year we increased our after-sales revenue, which in the motor industry is a massive achievement because business customers are mainly buying cars through fleet agreements.”

“The partnership with Genesys has opened doors that ‘wow’ customers and can scale our business. We’re trying to do one thing at a time, but that’s hard to do because there are so many great projects possible with Genesys. The InfoArmor roadmap for innovation is booming, and agents are excited …

“Genesys solutions have elevated the performance of the Ingosstrakh contact center to a whole new level. Our customers can now connect with the contact center through any means of communication.”

“The tools enable me to do my job efficiently and accurately, giving customers the answers they need and solving their problems.”

“PureConnect has all the features we need, and we never have to worry about upgrading. It also saved us network resources. It lets us focus on what we do best, which is providing customized contact center services delivered by smart, talented CSRs who happen to have disabilities.”