638 Genesys Testimonials

"We don’t need to buy anywhere near as much external support. We’re in full control and can execute faster by making simple configuration changes or tapping into the platform’s API layer."

"Genesys DX diminished our call center volume by almost half, freeing up our account managers to focus on revenue generating projects as opposed to resolving repetitive issues that were easily solvable with the Genesys DX platform. Implementing Genesys DX into the most sensitive part of our website — our payments pages — reveals our trust in their services."

"The Genesys Premier Edition - Virtual Contact Center allows flexibility in how we act as agents. The system is very efficient; it minimizes hold times and provides a level of reporting that has been a real eye-opener. It has made a dramatic improvement for our team and our callers."

“We selected PureConnect based on its great feature functionality. We could see that it would be easy for our call centre staff to master and would significantly improve their productivity.”

“Genesys handles high volume elegantly, delivers an experience that requires low effort, and makes it easy for us to make changes on the fly.”

“We don’t know what future partner needs may be, but we know we’ll be able to meet them effectively.”

“The faster our communication with customers, the more our overall customer satisfaction improves. Genesys has undoubtedly contributed to that.”

“Genesys helps us deliver on our goal of a ‘life-rich’ banking experience, making it easier for them to engage with us on their terms and ensuring we deliver low-cost financial products.”

“Our call handling efficiency skyrocketed by 900%. We’re now processing more than 180,000 incoming interactions monthly, while our agent headcount grew by only 25%.”

“We were confident with the right software solution that we would be able to align the power of our people and leadership to resolve our service problems. With Genesys, we are succeeding every day in improving operational performance, and providing our customers with the best possible service.”

”We could see that PureCloud offered all the functionality we required, both for our state-based activities and also for the potentially expanded role of a national contact centre.”

“Genesys has rich experiences in the industry and gets very engaged with our business by studying our needs. Genesys solutions provide us with the industry’s leading edge technologies and insights which are extremely helpful to us.“

“PureConnect has allowed us to constantly introduce new features that increase agent productivity while simultaneously enhancing customer satisfaction.”

“With its integration capabilities, Genesys gives us great flexibility in our ability to meet any challenge that comes our way. We wouldn’t have been able to do it with any other system.”

“From a customer service and workforce management perspective, the flexibility of Genesys and being able to staff agents quickly and effectively is one of the strongest benefits for us.”