638 Genesys Testimonials

"I sat down with my Genesys account rep and he built the system right in front of me as I described what features I needed and how it would be used. He then tested and deployed the program that same day."

"We introduced Genesys True Omnichannel Routing so that customers always get fast access to the right agents. This was instrumental in our winning the best and most efficient contact center award nine times in a row."

"We quickly rolled out a cloud solution that was built from the ground up, without spending years on development."

“By closely observing and anticipating customer behaviors, we can intercept potential problems before they impact service quality. That simply wasn’t possible before.”

“Genesys was a natural choice. Not only was their reputation impeccable, but they also met all our technical criteria. Stability and reliability were key factors.”

“Genesys has given us a toolbox that allows us to react to changing market conditions and be proactive in making changes to the IVR; also for our sales people who come to us with new ideas to help them in their activities, we can introduce a pilot with their ideas on the same day. In the past it would take several days.”

“Bpost needed the deployment of a flexible IVR solution to enable our businesses to respond quickly to changing needs, and to inform customers immediately of well-known circumstances impacting bpost services. At the same time, we wanted a smart tool to further develop intelligent call steering and self-service functionality, providing a customer experience that we could fully understand and manage.”

“Using IPA, we can now capture prospect information more efficiently and accurately, while answering customer questions more quickly. Combined, this has given us a major competitive advantage.”

“Genesys has proven that it’s receptive to our needs by creating things like a Credit Union User Group to better understand the requirements and priorities of our industry. Working hand-in-hand like that makes an already great offering unbeatable.”

“One of the great things about PureConnect is that it can grow with us incrementally – no major forklift upgrades or complex integration.”

“From a coaching perspective, the ability to record and monitor calls has been a tremendous benefit. PureConnect is so easy to use, line supervisors can spend more time working with the agents and giving performance feedback.”

“In addition to meeting everything on our list of requirements, PureConnect was the most cost- effective solution. The Genesys contract included upgrades to the solution, which is something most companies didn’t want to include.”

“With full integration between sites we’ve improved agent collaboration and boosted customer service levels.”

“We decided on Genesys because they have a superior product and a local connection. It was the natural choice.”

“The Crossnet team powered by Genesys is fully committed and always ready to help. Their main asset is their people, who are knowledgeable about best practices application and platform capabilities.”