638 Genesys Testimonials

“We will realize the idea to ‘amaze’ customers. We like to satisfy customers, but it’s not enough. Genesys will be an important player in this big challenge.”

"BSN has the people and the processes, but we need to have a consistent technology that can support our expansion plans. The Genesys solution is not only able to support our requirements today but it’s also in line with our vision for tomorrow."

“Genesys has given us a toolbox that allows us to react to changing market conditions and be proactive in making changes to the IVR; also for our sales people who come to us with new ideas to help them in their activities, we can introduce a pilot with their ideas on the same day. In the past it would take several days.”

“The move to Genesys has enhanced our go to market IVR services. It provides a simple-to-use application development platform.”

“Making sure our agents have all the customer information at their fingertips has cut average handling time by 13% and increased first call resolution by 21%.”

“Using our Genesys platform to make better use of staff and their different skill sets has contributed to a 20% reduction in risk overall.”

“We are looking forward to moving complicated offline transactions to online and paperless to complete the closed circle of online transactions. We are confident Genesys can best meet our business needs and we look forward to growing with Genesys for a win-win business success."

“In our process of testing, we evaluated all the major technologies with a fair evaluation in-house, and found Genesys to be far superior to any other technology.”

“The benefits go way beyond what we originally anticipated. We can automate workflows and plan our resources more easily. So, queue times are shorter, and customers are served sooner.”

“Satisfaction has rocketed from 40% to 75%. And we manage very differently now. We do everything in real time and no longer have to make decisions based on yesterday’s data.”

“Thanks to PureConnect, we’ve seen more than a threefold increase in our capacity to make outbound calls, which has improved our borrower outreach effectiveness.”

“Thanks to Genesys, we were able to set up exclusive points of contact right after the Gear East Japan Earthquake and other exclusive points of contact for customers over a one-day span. We were able to put all necessary center operations into action immediately.”

“We highly value the reliability of the Genesys system that achieves almost 100% of functionality as a voice infrastructure, and its flexibility that realizes our vision of customer service.”

“The biggest benefit of Genesys Speech Analytics is establishing a Quality Management function without having to staff a whole department.”

“Personal focuses on the Customer Experience. A positive customer experience with the company is a priority, which is why we are constantly looking to innovate and transform through the use of cutting edge technology in order to provide solutions to customers from first contact.”