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577 Genesys Case Studies

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  • Mobily boosts SLA achievement to 92% with Genesys

    Sary Shukry Head of Operation Development, Complaint Management, and Mobile Number Portability

  • American Heart Association saves $500,000 a year with Genesys Cloud CX

    Chip Sugrue Vice President of Customer Strategies & Affiliate Management Consultant

  • City of Missouri City cuts constituent wait times by 53% with Genesys

    Nichole Conway Program Manager

  • ABN AMRO tracks 1,300–1,800 tweets a day with Genesys

    Eugenie Gijsberts Business Consultant

  • Alizz Islamic Bank launches with Genesys and answers most calls in 20 seconds

    Muna Al-Khusaibi Call Center Supervisor, Alizz Islamic Bank

  • AstraZeneca boosts IVR call containment from 40% to 80% with Genesys

    John DiBrango Channel Management, AstraZeneca Pharmaceuticals

  • Banco de Chile boosts first-contact resolution to 90% with Genesys

    Ivonne Müller Head of Contact Center

  • Bank Hapoalim boosts productivity by nearly 50% with Genesys

    Gideon Makleff Executive Vice President, Back Office Operations, Bank Hapoalim

  • Banorte upgrades legacy IVR to deliver 24/7 service with Genesys

  • Belgacom cuts repeat calls from 14% to 9% with Genesys

    Gerry Cools Manager, Sales Strategy and Development, Belgacom

  • Belgacom DIS cuts maintenance costs by 30% with Genesys

    Danny Verhaeghe Product & Marketing Manager

  • Cablemás cuts call abandonment from 8% to 3% with Genesys

    Fernando Santiago Communications, Call Center Manager, Cablemás

  • Canal+ cuts postal query handling costs by 40% with Genesys

    Frédéric Gonin Head of Customer Relationship Digitalization, Canal+ Group

  • CATSA boosts call-to-agent ratios by 15–20% with Genesys

    Ángel Ruiz Calonge IT Director, CATSA

  • Ceridian improves First Call Resolution by 18% with Genesys Speech Analytics

    Pamela Cook Quality Coach, Ceridian
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